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VoidedSaint
Resident Ninja
technically you would be at fault
your phone was rooted, and you rooted it
how did the employee brick your phone? thats what has me all confused
edit:
if it was rooted they shouldnt touch it, however if he didnt know then thats a different story, and it all relies on the store, if he knew and worked on it, i would think he should have partial blame, but not full, as you were the one who rooted it... sorry bud
your phone was rooted, and you rooted it
how did the employee brick your phone? thats what has me all confused
edit:
if it was rooted they shouldnt touch it, however if he didnt know then thats a different story, and it all relies on the store, if he knew and worked on it, i would think he should have partial blame, but not full, as you were the one who rooted it... sorry bud
PlayfulGod
Extreme Android User
True, although root shouldnt had anything to do with it getting bricked, still fault would lay with the OP as he voided the warranty, 'technically'
What did the metro employee say about it? And wtf did he/she do to your phone?
Carlos1986
Android Enthusiast
Why would you take a rooted esteem to metro expecting them to troubleshoot your phone, you do know your warranty to them is considered void when you root....
Attachments
Thats not a issue with MetroPCS, why would you take it to them ? Thats a issue with your applications. I know of people who had this issue, in the end the outcome was another application causing the problem, such as a antivirus app, task killer app, etc.
Uninstall any 3rd party system apps such as task killers ,etc and see if that fixes your issue.
Your at fault, you voided your warranty when you rooted your phone. Metro should have checked it before they touched it, however they are not responsible since the phone was "modified" prior to you bringing it in for service that was un-warrantied.
Technically and legally the employee is at fault. Would you be at fault if you customized your car, took it to an auto technician to have some unrelated work done and he blew your engine? Didn't think so.
EDIT: In any case Metro owes him no less than a new handset if the other one cannot be fixed.
Ære
Android Enthusiast
I see your point but I don't think that theory is solid. If the mechanic new what was customized he'd double guess what he was about to replace, fix, tune, etc. As in, if the rep knew the phone was rooted, they would have said right off the bat, sorry can't do anything and have a great day (my guess).
Seem's the OP didn't actually say anything (hiding-lying-trying to slide by) till after the fact (the reset). If the rep was following protocol without the 'i rooted' my device info, how would they have known.
IMO - you mess with stuff you're not fully educated on (or are) you take that risk.
If the OP presented the phone issue differently I'm sure the help would have been different.just my two cents.
intrdrgn
Android Expert
Last time i check when you buy a new car any customizing you do on performance voids your warranty. & it has to be taken to an Authorized dealer you brought it from.
That is not true, the only time they can void your warranty if they can prove the part caused the malfunction, there is a law that protects consumers of that, I forget what the act is called. Lets say you slap on an aftermarket exhaust and you happen to throw a valve in the engine, they are not gonna void your warranty because common sense would say a lousy bolt on exhaust is not going to cause you to throw a valve, just saying.
Fuzzy13
Extreme Android User
The LAST place Im going with a problem is the Metro store. The Metro Stores in my area hire mentally challenged 3rd world Country employees that have no clue as to what they are doing beyond activation. To me, rooted or not, it's your own fault for going there and not seeking help elsewhere................like here. 
Hope it all gets worked out for you. Hopefully this is a lesson learned for you.
(No offense to mentally challenged, 3rd World Country people or idiots for that matter)
Hope it all gets worked out for you. Hopefully this is a lesson learned for you.
(No offense to mentally challenged, 3rd World Country people or idiots for that matter)
Ære
Android Enthusiast
your statement "the device being rooted or not makes no difference"..well it does. Rooted deivce = warranty voided. At this point it's regardless who did the bricking the phone was already out of warranty..lol
If the phone wasn't rooted, and who knows how the OP setup up his device after he rooted it, it would have reset as normal. Not that hard.
the OP wasn't clear, mostly likely the OP new the phone was not in warranty (given the root disclaimers). Left that information out when talking to the rep; came to get help and from what it seems the OP posted, the help was being done and without telling the rep first hand that the device was rooted, it's the op's fault. If that information was disclosed, and the rep new their job, the phone wouldn't have been touched.
Either way, the OP can get the phone back to normal, just needs to read and follow the guides on this forum. Good luck OP!!
It's not very clear and he hasn't come back to clarify, but if he didn't tell the rep the phone was rooted, the rep tried to fix it and bricked it, wouldn't the rep replace it under warranty? I assume the only thing he told the rep was that he was having problems with Youtube. If he left it at that, how would the rep know it was rooted and out of warranty?
Ære
Android Enthusiast
You're right the op isn't being clear. That's the problem. Lol but the op did say he took his rooted phone to the metropcs store.
Who knows what was said at the counter. Lol
Dealers can't really be expected to check a phone for root for every little issue that comes through the door. It is even possible to hide superuser in the app drawer on some launchers. It's up to the customer to say the phone has been rooted and then the dealer can decide if they want to proceed ... or not.
From what I have seen, most problems are not hardware or network related. The source of the trouble is usually a rogue app (could be oem - but most likely from the market)... or a customer who needs some coaching on how to use the device. It's also unreasonable to expect a dealer to troubleshoot every shady or misconfigured app that the customer has downloaded to their phone to see if that is causing the problem. Thats why god invented the factory reset Gets back to square one and solves any issue created by reckless downloading.
Sounds like it is fixable, tho.
From what I have seen, most problems are not hardware or network related. The source of the trouble is usually a rogue app (could be oem - but most likely from the market)... or a customer who needs some coaching on how to use the device. It's also unreasonable to expect a dealer to troubleshoot every shady or misconfigured app that the customer has downloaded to their phone to see if that is causing the problem. Thats why god invented the factory reset
Gets back to square one and solves any issue created by reckless downloading.Sounds like it is fixable, tho.
Nuknfutz
Member
The phone being rooted makes all the difference. If the employee didn't know it was rooted, and factory reset through settings, which is in fact the proper way to do it, then how is it even remotely his fault? The blame goes to the OP for knowingly taking a rooted phone to the MetroPCS store in the first place.regardless of how it was bricked. everyone knows we void our warranty when we root. So people need to stop taking rooted phones back to the store for help. Its just more ammunition for them to try to find new ways to block root. why should they lose money replacing phones that people willingly alter?
BossMan809
Newbie
Has anyone realized that ever since he started the post he hasn't followed up? We still wondering wtf the metro employee did to "brick" your phone -_____-
ChiweN
Android Expert
Idk, maybe I'm too suspicious .. but I'm calling b.s. on this whole story. Main reason being.. how did the Rep brick the phone? Only thing I can think of is he tried a factory reset.. however cwm recovery would have came up when he tried. Don't you think at that point the Rep would have handed the phone back and said sorry, can't help ya?
Its just an inconceivable story is all. Unlikely in the very least. I'd like to know exactly how the phone got bricked.
Its just an inconceivable story is all. Unlikely in the very least. I'd like to know exactly how the phone got bricked.
BossMan809
Newbie
We all wanna know. And still no post from him smh