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Root Notes from the frontlines...(my conversation with LG about the bootloader)

jpizle said:
I wish I hadn't sold my admire
Click to expand...
How much did ya get for it? Mine's barely 4 months old now and it's become an IP phone. I JUST got the MS770 yesterday! I'm gonna tinker with it, rip up the framework and systemUI, see what makes it tick. I shouldn't have sold my x64 Ubuntu lappy. I've changed carrier name and boot animation and sounds so far. I have faith in the devs the bootloader and recovery part will be cracked soon :)
 
I sent LG an email requesting an unlock tool for the bootloader, and this was their reply :

10/05/2012

Thank you for contacting LG Electronics

------Reply to Your Inquiry-------

Dear Daniel Cabarcos Jr,

We do not support or have any information about unlocking the bootloader or altering root level system files as this may void the warranty on the device.

Please feel free to contact us if you have any additional questions or concerns. Thank you again for contacting LG Electronics.

Jason F

E-Mail Administrator Customer Interactive Center LGEAI (800) 793-8896

I'm going to answer letting him know we've have root already, and that it would be in their benefit to provide us with the tools, as it would encourage development for the phone.
 
chicle said:
I sent LG an email requesting an unlock tool for the bootloader, and this was their reply :

10/05/2012

Thank you for contacting LG Electronics

------Reply to Your Inquiry-------

Dear Daniel Cabarcos Jr,

We do not support or have any information about unlocking the bootloader or altering root level system files as this may void the warranty on the device.

Please feel free to contact us if you have any additional questions or concerns. Thank you again for contacting LG Electronics.

Jason F

E-Mail Administrator Customer Interactive Center LGEAI (800) 793-8896

I'm going to answer letting him know we've have root already, and that it would be in their benefit to provide us with the tools, as it would encourage development for the phone.
Click to expand...



you're sending the e-mail to the wrong people
 
plasticarmyman said:
you're sending the e-mail to the wrong people
Click to expand...

Who/where should I send them? I used the email on their site. I'll be glad to send them to the right place. Thanks.

Edit : I just saw the address in your signature............. duuhhh! lol
Edit 2 : I just emailed the right address
 
chicle said:
Who/where should I send them? I used the email on their site. I'll be glad to send them to the right place. Thanks.

Edit : I just saw the address in your signature............. duuhhh! lol
Edit 2 : I just emailed the right address
Click to expand...

Here's another reply from LG :

10/06/2012

Thank you for contacting LG Electronics

------Reply to Your Inquiry-------

Dear Daniel,

Thank you for contacting LG Electronics. I am delighted to hear from you as our valued custome r, I do apologize for any inconvenience you may have experienced and I will be glad to help you out here.

Unfortunately the operating system that runs in the phone actually belongs to the carrier, this m eans that, if there would be an alteration to the software of the product it would require to be aut horized by both LG and Metro PCS.

I hope this information is helpful. If you have any other questions or concerns, please do not he sitate to contact us again either via email, or by calling our customer service division at 800-24 3-0000 at your convenience.

Joe B. E-mail Administrator Customer Interactive Center LGEAI

This communication is confidential, intended only for the named recipient(s) above, and may co ntain trade secrets or other information that is exempt from disclosure under applicable law. An y use, dissemination, distribution or copying of this communication by anyone other than the na med recipient(s) is strictly prohibited. Thank you.


I think this is from the "wrong" email address. I'll post any other replies.
 
chicle said:
Here's another reply from LG :

10/06/2012

Thank you for contacting LG Electronics

------Reply to Your Inquiry-------

Dear Daniel,

Thank you for contacting LG Electronics. I am delighted to hear from you as our valued custome r, I do apologize for any inconvenience you may have experienced and I will be glad to help you out here.

Unfortunately the operating system that runs in the phone actually belongs to the carrier, this m eans that, if there would be an alteration to the software of the product it would require to be aut horized by both LG and Metro PCS.

I hope this information is helpful. If you have any other questions or concerns, please do not he sitate to contact us again either via email, or by calling our customer service division at 800-24 3-0000 at your convenience.

Joe B. E-mail Administrator Customer Interactive Center LGEAI

This communication is confidential, intended only for the named recipient(s) above, and may co ntain trade secrets or other information that is exempt from disclosure under applicable law. An y use, dissemination, distribution or copying of this communication by anyone other than the na med recipient(s) is strictly prohibited. Thank you.


I think this is from the "wrong" email address. I'll post any other replies.
Click to expand...

If this is the case good luck with metro releasing anything helpful...
 
here the latest from my inbox

From: opensource​-mc@lge.com

Dear Rory

We are very sorry that we can’t give you the progress.
Because we are still waiting for the response from Dev. team.

We will inform you that when we receive any news about bootloader.

Thank you.
BR.


From: Rory
To: opensource-mc@lge.com
Hello,

I was wondering what the progress is on releasing a bootloader unlocking tool. I would love it if i could get a rough estimate of when we will be seeing it...that would be awesome.

Rory
 
chicle said:
Here's another reply from LG :

10/06/2012

Thank you for contacting LG Electronics

------Reply to Your Inquiry-------

Dear Daniel,

Thank you for contacting LG Electronics. I am delighted to hear from you as our valued custome r, I do apologize for any inconvenience you may have experienced and I will be glad to help you out here.

Unfortunately the operating system that runs in the phone actually belongs to the carrier, this m eans that, if there would be an alteration to the software of the product it would require to be aut horized by both LG and Metro PCS.

I hope this information is helpful. If you have any other questions or concerns, please do not he sitate to contact us again either via email, or by calling our customer service division at 800-24 3-0000 at your convenience.

Joe B. E-mail Administrator Customer Interactive Center LGEAI

This communication is confidential, intended only for the named recipient(s) above, and may co ntain trade secrets or other information that is exempt from disclosure under applicable law. An y use, dissemination, distribution or copying of this communication by anyone other than the na med recipient(s) is strictly prohibited. Thank you.


I think this is from the "wrong" email address. I'll post any other replies.
Click to expand...

yeah that is not from the correct e-mail address.....anyone who says we need to contact metro about it is not the right person to be talking to...they do not know what they are talking about...Metro did not make this phone...the bootloader unlocking is not a carrier issue
 
FWIW, I got the same canned we're looking for a safer more efficient way blah blah robot response. I'm thinking public key.
 
Message i sent them, here is the response;

Dear Eddie



Thank you for your interest about our mobile phone.



“We received your request on LG Open Source Code Distribution site(Open Source Main).

This site is just for providing source codes of FOSS(Free and Open Source Software) we have used in our product.”



We already delivered your request to relevant department and we are still waiting for response from the department.

They are looking for a more efficient and safe method to unlock bootloader

We regret to inform you that It’ll take more time.



We hope this information will help you.



Thank you.

Sincerely yours,



LGE MC Company Open Source Code Distribution Center



those bastards. :P
I am not a lawyer, but i always thought, and please correct me if i am wrong, that there was a law that prevents businesses from not releasing open source information.
 
You know what...it's Freaking frustrating I know....but we gotta keep emailing them until they get sick Of us and finally release the tool....there's not much else we can do...
 
plasticarmyman said:
You know what...it's Freaking frustrating I know....but we gotta keep emailing them until they get sick Of us and finally release the tool....there's not much else we can do...
Click to expand...

i think that lg could care less. we need to find a work around. there has to be some one out there with the skills needed 2 help. we need to start trying something else. i not saying to stop trying lg but lets not put all are eggs in one basket .
 
Who cares its a great phone the way it is! Not to mention I'm sure more than a few of us are gonna get the gs3
 
jpizle said:
Who cares its a great phone the way it is! Not to mention I'm sure more than a few of us are gonna get the gs3
Click to expand...

really i am gonna guess most the people on these message boards. i know i care. but hey your getting the gs3 then i guess your above all my petty lg motion wants. so your point is that you don't care then why comment at all.
 
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