bkratzer83
Member
oh trust me I will
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I bought my phone about a month ago and my vzw rep told me that the update was already being released when I bought it. Obviously he didn't know what the hell he was talking about and I was too new to this phone to be able to call him out on it....the guys in the store know nothing

Many of us if not all were told when we bought the ERIS that a new release would be coming out soon, and my rep pounded the idea that I would not need a Garmin after I saw Google Maps on the new release.
If they scrub the new release they will be subject to a law suit and believe me it will stick. When you can produce over 1,000 (probably 50K) people who were told the same story you will win. They will have to upgrade our phones to newer models at no cost or give us our money back and let us out of our contracts.
If by May 1st no release they will let me out of my contract with no penalty and I will not get an argument.![]()
If they scrub the new release they will be subject to a law suit and believe me it will stick.
Many of us if not all were told when we bought the ERIS that a new release would be coming out soon, and my rep pounded the idea that I would not need a Garmin after I saw Google Maps on the new release.
If they scrub the new release they will be subject to a law suit and believe me it will stick. When you can produce over 1,000 (probably 50K) people who were told the same story you will win. They will have to upgrade our phones to newer models at no cost or give us our money back and let us out of our contracts.
If by May 1st no release they will let me out of my contract with no penalty and I will not get an argument.![]()
Unless you got the assurance in writing that you would receive an update in a stated period of time, if at all, the agreement isn't worth the paper it's not written on. Period!
The first lesson to be learned here is that you should never take a sales reps word on anything. Every sales person I have ever known will lie, make up facts, distort facts and promise the moon to make a sale. They do so with a smile on their face and earnestness in their voice.
The same can also be said for service reps to a certain extent, because they get tired of dealing with angry customers all day. Until an "official" notification comes out stating dates and circumstances everything else being said is suspect.
Having said that, there have been official statements from Verizon and HTC that the Eris will be updated. The statement that it would happen in the first quarter of 2010 was inexact. As with most software releases, it is safe to just add at least three months to the stated dates.
The final lesson is that purchasing something that is supposed to get an upgrade is a buyer-beware proposition. Unless you get promises of upgrades in writing you have no reasonable expectation that failure to deliver is going to result in refunds or replacements.
As far as the Incredible replacing the Eris, I have my doubts. The Incredible is probably going to sell for around $200 with a 2-year contract. The additional features of the phone are more in the Moto Droid range than the Eris. If anything, Motorola needs to be concerned about the future of Droid sales at Verizon.
Unless you got the assurance in writing that you would receive an update in a stated period of time, if at all, the agreement isn't worth the paper it's not written on. Period!
The first lesson to be learned here is that you should never take a sales reps word on anything. Every sales person I have ever known will lie, make up facts, distort facts and promise the moon to make a sale. They do so with a smile on their face and earnestness in their voice.
The same can also be said for service reps to a certain extent, because they get tired of dealing with angry customers all day. Until an "official" notification comes out stating dates and circumstances everything else being said is suspect.
Having said that, there have been official statements from Verizon and HTC that the Eris will be updated. The statement that it would happen in the first quarter of 2010 was inexact. As with most software releases, it is safe to just add at least three months to the stated dates.
The final lesson is that purchasing something that is supposed to get an upgrade is a buyer-beware proposition. Unless you get promises of upgrades in writing you have no reasonable expectation that failure to deliver is going to result in refunds or replacements.
As far as the Incredible replacing the Eris, I have my doubts. The Incredible is probably going to sell for around $200 with a 2-year contract. The additional features of the phone are more in the Moto Droid range than the Eris. If anything, Motorola needs to be concerned about the future of Droid sales at Verizon.
What's so great about the incredible...seems like an eris with a faster processor, better camera, bigger screen, and android 2.1 (which eris users can download)....in reality it seems very similar to eris just a little faster

What's so great about the incredible...seems like an eris with a faster processor, better camera, bigger screen, and android 2.1 (which eris users can download)....in reality it seems very similar to eris just a little faster

There are plenty of folks who want the latest/greatest, but when something works fine for me it remains with me until I really do need to switch.
I still get a kick out of these forums.
Some random thoughts:
1) Most people that bought an Eris don't give a crap about about 2.1 or even know about it. That is unless they hang out at a few different forum sites.
2) The Eris on 1.5 is a great phone
3) It will get 2.1 OTA
4) When the Incredible is released there will be another better/faster/more powerful phone coming after it.
People that think they can sue VSW and/or HTC need to go drinking together and plan their strategy.
5) Sales reps are going to tell you anything to do their job, make a sale.
6) Kittens are just about extinct
7) OTD's avatar is hot!
So the get together will be in SE WISCONSIN then?I would like to add, the sales reps saying this over and over to thousands of people regardless whether in writing or not will be legally binding. Read your business law book with verbal contracts betwixt business and consumers. It is not a business to business contract.
.................
This isn't an isolated case where 1 or 2 people claim a sales rep lied. Just making a point.
I would like to add, the sales reps saying this over and over to thousands of people regardless whether in writing or not will be legally binding. Read your business law book with verbal contracts betwixt business and consumers. It is not a business to business contract.
Having said this I do not think we will not get the update as they have promised it to countless of people regardless if only verbal. Verbal is binding especially when you have 10,000 people with the same story.
This isn't an isolated case where 1 or 2 people claim a sales rep lied. Just making a point.