Hi all. I have trying for weeks and today I finally had time to sit and work through this thing. If you are having troubles with your upgrade phone Samsung. 1-888-751-4078. They walked me through the update. Basically this is what I had to do:
Kies: download the current version from their website Captivating Brilliance - Samsung Galaxy S Captivate? (SGH-i896) - All Phones - Mobile Phones | SAMSUNG
Once that has installed I had to to a driver recovery because it would not recognize my phone. Also on your phone go to Settings, Applications, USB settings, and change it to Kies (Firmware update).
Also - very important - if you have downloaded a differnt Launcher (I am using GoLauncher) you have to change it back to the stock launcher.
Plug your phone into the computer, make sure you have other stuff unplugged like a printer or ipod, kies may get confused (and we don't want that to happen!).
My phone then connected to Kies and it downloaded the firmware. It will then have a popup box when it is done that and follow it. It tells you to unplug your phone, take out the battery and put it back in (don't turn it on), press both volume keys at the same time, be careful not to touch the power key. While pressing both volume keys you plug the phone back in and the Android guy with the shovel comes up, it is now in download mode. You just go from there.
Again, phone Samsung if you are having troubles, I did not sit on hold for hours like I did with Rogers. They were very helpful, walked me through the whole process and now I can rest
Kies: download the current version from their website Captivating Brilliance - Samsung Galaxy S Captivate? (SGH-i896) - All Phones - Mobile Phones | SAMSUNG
Once that has installed I had to to a driver recovery because it would not recognize my phone. Also on your phone go to Settings, Applications, USB settings, and change it to Kies (Firmware update).
Also - very important - if you have downloaded a differnt Launcher (I am using GoLauncher) you have to change it back to the stock launcher.
Plug your phone into the computer, make sure you have other stuff unplugged like a printer or ipod, kies may get confused (and we don't want that to happen!).
My phone then connected to Kies and it downloaded the firmware. It will then have a popup box when it is done that and follow it. It tells you to unplug your phone, take out the battery and put it back in (don't turn it on), press both volume keys at the same time, be careful not to touch the power key. While pressing both volume keys you plug the phone back in and the Android guy with the shovel comes up, it is now in download mode. You just go from there.
Again, phone Samsung if you are having troubles, I did not sit on hold for hours like I did with Rogers. They were very helpful, walked me through the whole process and now I can rest
