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Help 3G Data Connectivity Issues
- Thread starter adam97202
- Start date
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- lg optimus v
greg4android
Android Enthusiast
Ok, this is getting over analyzed.
It doesn't mean much of anything. It probably means a different manufacturing batch.... the ESN's are of a higher number than the ones lets say two weeks ago.
What we are trying to determine is it this "batch" with higher ESN's are the same phones as the original ones people bought upon launch.
I never looked at the firmware revisions, but maybe they are different?
Are people with the "NEWER" esn's having better luck with the data issue? or worse luck?
Again, packaging means nothing really, but a higher # esn means a newer manufactured batch.
It doesn't mean much of anything. It probably means a different manufacturing batch.... the ESN's are of a higher number than the ones lets say two weeks ago.
What we are trying to determine is it this "batch" with higher ESN's are the same phones as the original ones people bought upon launch.
I never looked at the firmware revisions, but maybe they are different?
Are people with the "NEWER" esn's having better luck with the data issue? or worse luck?
Again, packaging means nothing really, but a higher # esn means a newer manufactured batch.
greg4android
Android Enthusiast
Analyze however you wish . . . you're right... carry on - - move on...
PS. the thread is about the DATA ISSUE......
The over analysis is on the cardboard in the box.
PS. the thread is about the DATA ISSUE......
The over analysis is on the cardboard in the box.
I don't think this has anything to do with luck more a combination of bad customer support and a possible defective phone. If the next phone has the exact same issues it goes back in my eyes not acceptable as a customer to have to fight with a device to get it to do what it's advertised to do out of the box.
Well after numerous calls to "support" the best option I've heard so far is trying another phone. I can't tell you how frustrating it is to have someone want to reprogram the phone every time I call to or tell me to remove the battery or worse.. reset my data plan then wait 72 hours?!?! I've honestly had enough of that and had enough pissing around with this phone. I expect it to either work or it goes back.
In my experience the blackberry was a good phone in that for me it worked every time i used it and the battery didn't need to be recharged every 8-10 hours with no background programs running. The web experience vs the optimus was bad but it had a small screen. I didn't have any issues like this with the blackberry at all. Data worked every time I used it and was a rock solid phone although it was over priced and I didn't like forking out that extra $10 a month for it lol. I'll admit right now I'd pay the extra $10 just to have the optimus operational all the time. The bottom line is I like the optimus and I want it to work properly if it fails to work for me on Virgin with the next phone I'll have to go to another carrier.
duvallite
Well-Known Member
SUCCESS (at least for now)
After more than 1 1/2 hours on the phone today going back and forth with techs and supervisors at VM Tier 3 support, I now have internet access back, but for how long, who knows. All it took was a spur of the moment call this evening to the "standard" CS, where I asked one of the foreign CS agents to reset my plan for me, and within 2 minutes, I had internet access. All of the wasted time, frustration, and anger, and it comes down to an account/plan problem that apparently appears when you begin your new month. For more insight into this ongoing problem with VM, read this thread:
http://www.howardforums.com/showthread.php/1671315-Redirect-of-death-Can-t-browse-web-at-all
These people all experienced basically the same problem I am/was having, except it was last September and with other VM phones. The problem was not being able to get internet access and instead constantly being redirected to a VM website in a never ending loop that never even fully loaded the VM page. The common denominator for everyone is that the problem started when their plan month renewed. Well, their advice worked, at least so far for me, and when my month is about to renew again, I plan on following their suggestions. Also, supposedly my plan had been reset the other day, but I never got any type of notifications indicating this, so I doubt if it ever actually was. After the reset this evening, I got 2 notifications via messaging and 1 automated email about my plan having changed, so i know that they actually reset the plan this time.
As for the Tier 3 support, some were pretty helpful, some were not, 2 did not enter the correct notes in my file which caused later problems, and I got conflicting stories from supervisors and techs about some things. At no time did any of them ask about or try to reset my plan. The final agreement was that my phone was bad and that I would get a new phone once they got some in stock, but I would have to keep calling back to check availability status. Also, there are conflicting definitions of what Class A & Class B phones are, if both are refurbs or if the Class A is actually a new phone. I'll closely be watching my phone this weekend to see if I lose my internet again, and will report back later.
After more than 1 1/2 hours on the phone today going back and forth with techs and supervisors at VM Tier 3 support, I now have internet access back, but for how long, who knows. All it took was a spur of the moment call this evening to the "standard" CS, where I asked one of the foreign CS agents to reset my plan for me, and within 2 minutes, I had internet access. All of the wasted time, frustration, and anger, and it comes down to an account/plan problem that apparently appears when you begin your new month. For more insight into this ongoing problem with VM, read this thread:
http://www.howardforums.com/showthread.php/1671315-Redirect-of-death-Can-t-browse-web-at-all
These people all experienced basically the same problem I am/was having, except it was last September and with other VM phones. The problem was not being able to get internet access and instead constantly being redirected to a VM website in a never ending loop that never even fully loaded the VM page. The common denominator for everyone is that the problem started when their plan month renewed. Well, their advice worked, at least so far for me, and when my month is about to renew again, I plan on following their suggestions. Also, supposedly my plan had been reset the other day, but I never got any type of notifications indicating this, so I doubt if it ever actually was. After the reset this evening, I got 2 notifications via messaging and 1 automated email about my plan having changed, so i know that they actually reset the plan this time.
As for the Tier 3 support, some were pretty helpful, some were not, 2 did not enter the correct notes in my file which caused later problems, and I got conflicting stories from supervisors and techs about some things. At no time did any of them ask about or try to reset my plan. The final agreement was that my phone was bad and that I would get a new phone once they got some in stock, but I would have to keep calling back to check availability status. Also, there are conflicting definitions of what Class A & Class B phones are, if both are refurbs or if the Class A is actually a new phone. I'll closely be watching my phone this weekend to see if I lose my internet again, and will report back later.
FWIW, right after my plan removal and subsequent re-add, the rep asked me to go to a few sites with the browser and I never got the redirect (and I haven't since). That all worked just fine BEFORE she asked me to leave the phone alone for 4 hours. I would suspect that if you're still getting redirects after the plan switcheroo, the procedure was unsuccessful. Or did things magically get better for you after those 4 h?
In case anyone cares: my phone, which I bought 7 days ago at a NY Best Buy, came with the silver
I had absolutely no 3G prior to today. After reprovisioning or whatever it was he did (didn't change my plan month or anything), 3G started working. Tried first with the My Account shortcut, got to the VM site and it loaded, albeit slowly. Then I realized that's probably where the redirect would go, so I said I'd check Google as well. Redirected me right back there. He said wait up to 4h to see if it'd go back to normal, and it hasn't.
I've been thinking of resetting my plan month, given how I have a good bit of credit left ($10 + some more money enough for a couple months), but I do want to try any other option, especially if it ends up being free if THEY reset my month for me. (My next payment is April 2, I'd reset on the 1st)
duvallite
Well-Known Member
It's been almost 2 full days since they reset my plan, and I haven't had any problems at all accessing the internet and surfing at will. Speed has been good also. I'm happy with everything for now, as long as it continues to work this way. Also, stopped at the local Sprint store today to see about upgrading my wife's old Sprint phone, and saw they they have the VM Optimus V for $149 still.
horseflesh
Newbie
I was having massive data problems last week with everyone else. So was a friend of mine in another city who bought his VM Optimus the same day I did. We didn't have the problem where all web pages went to a VM page, it was the problem where the phone shows 3G access and you have no connectivity.
Sometimes the airplane toggle would fix it. Sometimes, nothing would. And I tried all the tricks, including that app that toggled airplane mode on every reboot. And turning on airplane mode, putting the phone to sleep for a minute, killing a chicken, painting a circle around myself with its blood, waking up the phone, turning airplane mode off, and stepping out of the voodoo circle with my left foot first.
But for a few days now, it's been totally solid for both of us. There were no calls to customer support, we just waited it out. As far as I can tell, the phone and network are working correctly now. While it is possible that there is a problem in the Optimus V ROM it sure looks like VM fixed something on their end.
My story proves nothing, but it's another data point for you. If you try again, good luck!
My optimus V has been working flawlessly with 3g speed for over a week...i recently downloaded a new home launcher and a few widgets....left my phone on wifi for a whole day and went back to 3g and it constantly drops to 1x now. I never had this issue before AT ALL... Is there like an option to force your phone to only show 3g even if its currently 1x....or does anyone have an idea what the problem may be?
lou61166
Android Enthusiast
By chance did you install juice defender.
Nope, nothing like that
I purchased my LG Optimus V from a radioshack near the beginning of the year. Staff at radioshack here in Delaware activated the phone for me, and everything was working great. Today is April 11, so about 5 days ago my phone starts acting strange; the battery is draining quickly, my messages are becoming delayed, and i'm never hearing the phone ring but am getting voicemail alerts. So i tried to access the internet on my phone and realized i was getting no 3G service. I have noticed that if you leave this phone on for too long it'll start having some network connection issues. So i turned the phone off and back on, no luck. Thought maybe a network problem would fix itself, no luck. So today i started looking and found you lovely folks who are having the same issues. Tried the activation app twice, and it works better now than it did before! NEVER would've thought that to happen. Just wanted to share my success. Thanks to all for your solutions.
D
Deleted User
Guest
Call customer service and ask them reprovision yhr phone, they may also have you reprogram it again... This fixed my phone
FashionKiller
Lurker
I've been having issues with mine since the first week I bought it (beg. of March). At least once / day the phone stops connecting for at least two hours. This happened typically around the same time everyday, between 4-6pm. I found this forum and have tried every possible solution numerous times to no avail. Finally two weeks ago I contacted cust. service, they "reset" my service and was told to wait 4 hours before using. I did and that did absolutely nothing. Connectivity finally restored hours later but I'm sure the reset did nothing because the loss of connectivity occurred again the following day. I called again last Thursday, was told it was being escalated but that he would go ahead and reset the phone again and to expect a text message from tech support with instructions within 72hours. His reset did nothing, and this time my phone wouldn't connect for 24 hours. Once it did connect, still having intermittent loss of connection. This morning I was woken up at 4:15am from a text message tech support sent saying "take out your battery in 4 hours." At 8:15am I pulled the battery out. The only thing this did was change my time and date. Showed the date as yesterday at 4:15pm. I turned the phone on and off again and it reset to the current time. However, it is now 12:30 and I haven't had connectivity since I woke up @ 7am. most likely longer, last email I rec'd was at 3:15am. I called this morning and explained how bothersome this was, especially since I've now spent over an hour on the phone with them. The gentleman said he would escalate this to the very top and to expect to receive a reply in 72 hours. He said if they weren't able to resolve the problem they'd probably send a new phone. After reading everyone's issues here (and I have read everyone) I'm not sure I want a new phone with VM. This is getting pathetic. I guess you get what you pay for?.....
lou61166
Android Enthusiast
It sounds like the phone needs to be re provisioned,i did not beleive this at first i also was having big time issues,but since they did this it has been flawless.
Why did you ask this? I've been thinking about installing Juice Defender but I won't if it causes any problems like this.
lou61166
Android Enthusiast
Some people swear by it,but others like myself have had issues,it all depends how the radios in the phone react when being turned off and on.i am not saying it will not work for you,but if it comes down to short battery life over the phone functioning the way it should i will opt for poor battery life.what good is the phone if all the radios are disabled,if this is what you want, just save the internal storage and put it in Airplane mode.
pastafarian
Pâtes avec votre foie
Threads merged
I'm having the same problem. Endless VM loop when I try to use the web. Several calls to customer support has not helped. Tried the"activate" solution but didn't work.
duvallite
Well-Known Member
The "endless VM loop" sounds like the infamous "Redirect Of Death". If every time you try to access the web, it instead redirects you to a VM web page, then that's probably what the problem is. My guess is that your problem started the day your plan renewed, as that seems to be the usual case. Lots of people get this. If this is what yours is doing, you need to call and have them "restart your plan", after which you should get 1 or 2 messages saying something like your plan has been restarted. If you don't get the messages, then your plan likely was not restarted. Also, though I haven't tried it myself (yet), others say you can do this yourself on the VM website after you log into your account, by clicking the "restart my plan" button. YMMV. I know that calling them and having them do it definitely works.
I spoke to VM tech support again today and asked to speak to a supervisor. After being cut off while waiting the first time a tried again and spoke to supervisor who said they've know about this problem for several weeks. I told her that, based on comments on online forums, it sounded like it's been going on a lot longer than a few weeks. She said their intrepid (I added that) techinicians are working on it. I suppose I can try the "restart plan" button in the meantime. Doesn't that shortchange me since the payment period would restart now instead of the scheduled later date?
