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4.04 or 4.05 update? When?

The problem is, it isn't as widespread as you and the others with problems on here would like it to be. For every person who complains of it, there are likely 10 like me who don't have any connectivity issues. Which leaves you with 3 choices, deal with it, swap it and try another Nexus, or get it replaced with a RAZR. In my opinion, there really isn't much of a point to owning a Nexus if you have no intention of using the unlocking/rooting capabilities. Btw, you got an ota update the minute you powered your phone on, did you not? I understand that you were expecting weekly updates, but that is not the reality of the software world. 4.0.3 has just now become stable enough for release as a base to other phone models, something Google was hoping for 2 months ago when they tried to roll it out to the Nexus S. Shit happens.

+1

There are people on this forum who have legitimate problems and some even have nightmare experiences (swapping through multiple phones), that does not mean all or a lot of Galaxy Nexus have those problems. Only a small minority of people who bought the GNexus post on here, and out of those a minority has problems. Don't know why more of the complainers didn't change to a different phone, especially the ones that don't care about rooting/unlocked bootloader. Of course the GNexus has other things going for it, but if you have problems and you aren't going to take advantage of the dev. support the phone is a lot less desirable.
 
Bottom line is that it's not just about a release date... It's about good communication which equals good customer service. All they need to do is periodically update us on what they're working on and an estimated timeline (no commitments necessary... Just keep us in the loop...)

As for the small percentage point of view... I agree and disagree. We are a very small percent of their users (although in another 5 years we'll be even larger, and so on and so forth) , but also many of us are so passionate about our technology that we have jobs in the field... I.e. - We're the decision makers with technology for our businesses. If they alienate us, we're likely to steer the business account in a different direction. Just something I think they should keep in mind.

But remember (and I hate defending Verizon) that this has to come from Google FIRST. Verizon may have no idea on a timeline and they may have no timeline from Google. Really, its Google who has "the answers" but Google has never been particularly good at communication. Also, its worth noting that I don't know of any carriers or manufacturers who provide timelines for this sort of thing. Aside from announcements regarding upgrades to ICS, you don't often see notices regarding minor updates (.2 to .3 etc) between versions of the same OS.
 
+1

There are people on this forum who have legitimate problems and some even have nightmare experiences (swapping through multiple phones), that does not mean all or a lot of Galaxy Nexus have those problems. Only a small minority of people who bought the GNexus post on here, and out of those a minority has problems. Don't know why more of the complainers didn't change to a different phone, especially the ones that don't care about rooting/unlocked bootloader. Of course the GNexus has other things going for it, but if you have problems and you aren't going to take advantage of the dev. support the phone is a lot less desirable.

I'm sorry but this type of thinking really bothers me. For one thing, it's elitist thinking..."if you don't mod a phone you shouldn't own a Nexus". That's an unfair response. I missed the disclaimer in the Verizon store that said Galaxy Nexus would only work for users willing to void their warranty and mod the phone. I bought this phone because it is bloat-free, launched with Android 4.0 and operates on VZW's 4G network (sometimes!). The fact that the dev community embraces Google Nexus devices is not important to me. Same with all the other devices that can be unlocked and rooted. Here's a stat for you, the majority of Android users feel the same way.

Second, I take offense at being called a "complainer". Wrong! I am a consumer who bought a product (at a premium price) in which some of the core features of said product under perform or fail to perform. Since when should a consumer have to rely on developer support in order for a turnkey product to function as advertised? Using your logic, if you buy a new refrigerator from Sears and it occasionally quits working...spoiling your perishables...no problem. Open it up and and fix it yourself and problem solved. Everyone who bought the same refrigerator is SOL if they don't have the expertise to fix the problem themselves. Basically, it's their fault for buying the refrigerator and they shouldn't expect more from the manufacturer, lest they be called a "complainer".

I've seen a few people on here say "only a few people are having problems" with this device. Are you all reading the same message board I am? The negative and insulting responses to those of us who are genuinely have issues with this device is unwarranted and unhelpful. I don't even know what motivates a person to take the time to write that stuff. If you don't have problems with your Galaxy Nexus I'm glad for you. But flaming those of us that don't mod our phones is pointless, unless bullying is just fun for you.
 
I'm sorry but this type of thinking really bothers me. For one thing, it's elitist thinking..."if you don't mod a phone you shouldn't own a Nexus". That's an unfair response. I missed the disclaimer in the Verizon store that said Galaxy Nexus would only work for users willing to void their warranty and mod the phone. I bought this phone because it is bloat-free, launched with Android 4.0 and operates on VZW's 4G network (sometimes!). The fact that the dev community embraces Google Nexus devices is not important to me. Same with all the other devices that can be unlocked and rooted. Here's a stat for you, the majority of Android users feel the same way.

Second, I take offense at being called a "complainer". Wrong! I am a consumer who bought a product (at a premium price) in which some of the core features of said product under perform or fail to perform. Since when should a consumer have to rely on developer support in order for a turnkey product to function as advertised? Using your logic, if you buy a new refrigerator from Sears and it occasionally quits working...spoiling your perishables...no problem. Open it up and and fix it yourself and problem solved. Everyone who bought the same refrigerator is SOL if they don't have the expertise to fix the problem themselves. Basically, it's their fault for buying the refrigerator and they shouldn't expect more from the manufacturer, lest they be called a "complainer".

I've seen a few people on here say "only a few people are having problems" with this device. Are you all reading the same message board I am? The negative and insulting responses to those of us who are genuinely have issues with this device is unwarranted and unhelpful. I don't even know what motivates a person to take the time to write that stuff. If you don't have problems with your Galaxy Nexus I'm glad for you. But flaming those of us that don't mod our phones is pointless, unless bullying is just fun for you.

Well said
 
I'm sorry but this type of thinking really bothers me. For one thing, it's elitist thinking..."if you don't mod a phone you shouldn't own a Nexus". That's an unfair response. I missed the disclaimer in the Verizon store that said Galaxy Nexus would only work for users willing to void their warranty and mod the phone.

I agree that it shouldn't be an implied requirement. However, the beauty of this phone is that it gives you the power to fix some of the issues that others would otherwise have to wait for an OTA for. Not an excuse for issues with the phone by any means, but there are options out there if you're willing to get your hands dirty, so to speak.

I bought this phone because it is bloat-free, launched with Android 4.0 and operates on VZW's 4G network (sometimes!). The fact that the dev community embraces Google Nexus devices is not important to me. Same with all the other devices that can be unlocked and rooted. Here's a stat for you, the majority of Android users feel the same way.
Almost certainly true for all Android users, since like any other techy/geeky thing, the average Joe user is the vast majority. But at a site like this, the populace isn't nearly the same demographic as the "average Android user".

Second, I take offense at being called a "complainer". Wrong! I am a consumer who bought a product (at a premium price) in which some of the core features of said product under perform or fail to perform.
I missed where someone called you a complainer. In my mine, if there is something legitimately wrong, you have a right to voice the issue and seek help. Nothing wrong with that at all as far as I'm concerned. I have, however, seen people (not just on AF) who take it entirely too far. Posting the same complaint over and over, especially in threads where it's off-topic. I'm not saying you were doing that here, just pointing out there are, what I'd consider to be, true complainers out there. Who seem to want to convince every other person to embrace their own opinion of the product. Hell, I'm guilty of this (search for the blue aliasing thread). That happened to be a very important issue on the phone for me, and I felt very strongly about it. But at some point, you just have to realize the things you personally value in the phone aren't necessarily the same as others. I'm willing to live with the video issues and slow GPS lock, because the other benefits, features, etc for me outweigh them. No phone is perfect as we all know, and only an individual can decide for their own situation whether the merits of the phone outweigh the drawbacks.

Since when should a consumer have to rely on developer support in order for a turnkey product to function as advertised? Using your logic, if you buy a new refrigerator from Sears and it occasionally quits working...spoiling your perishables...no problem. Open it up and and fix it yourself and problem solved. Everyone who bought the same refrigerator is SOL if they don't have the expertise to fix the problem themselves. Basically, it's their fault for buying the refrigerator and they shouldn't expect more from the manufacturer, lest they be called a "complainer".
Well, I wouldn't choose a fridge as an analogy, since it's ultimately more important than a luxury phone item :) But this sort of thing happens with a lot of consumer electronics and even cars. I agree one shouldn't have to rely on fixing it on their own. Enhancements and handy features are another story, but base functionality is definitely not something that should rely on a dev community or self-help.

I've seen a few people on here say "only a few people are having problems" with this device. Are you all reading the same message board I am?
Going back to your hint at the general Android user, you have to keep in mind that not only are we only a small fraction of the number of phone owners, we're also much more tech savvy (in general) than the average person. Also remember that forums such as these are used mostly for support/questions/etc. So it naturally follows that many/most of the posts will be concerning issues people have with the phone. Trust me, if those of us without "issue X" posted a new thread about how we love feature X and how it works great for us, they would probably equal the complaint threads. We really don't have a good idea how many people are really having the issues, again because most people don't even know about this site and if they do don't spend the time to come post (either positively or negatively). The point is - we can't extrapolate how many people have the issue from the threads here because a) we're a small minority of the galaxy nexus owners and b) most people on these kinds of forums are looking for support or to find out if the issues they're having are normal, or yes sometimes just to vent.

The negative and insulting responses to those of us who are genuinely have issues with this device is unwarranted and unhelpful. I don't even know what motivates a person to take the time to write that stuff. If you don't have problems with your Galaxy Nexus I'm glad for you. But flaming those of us that don't mod our phones is pointless, unless bullying is just fun for you.
I'm sorry you see it that way. I'd encourage you to use the "report!" button if you see this sort of behavior. But the reality is, this is a double edge sword. There are some who go out of their way to say how "the radio sucks" in a thread where it's either OT or the original poster was saying they have enjoyed good radio performance. I think it's just easier for someone with a positive experience to shrug off those kinds of people since they are generally happy with that part of their phone, whereas someone who has a complaint feels like the other person is rubbing it in just by saying they don't have that problem. Also remember, that some people are just trying to be helpful and make sure the OP knows that there ARE phones performing to their owners' satisfactions.

Anyway, I hope this update comes soon and addresses the issues that people are having. I'm not holding my breath that it will help my GPS lock slowness or the video issues, but I've come to terms with those things. :/
 
I'm sorry but this type of thinking really bothers me. For one thing, it's elitist thinking..."if you don't mod a phone you shouldn't own a Nexus". That's an unfair response. I missed the disclaimer in the Verizon store that said Galaxy Nexus would only work for users willing to void their warranty and mod the phone. I bought this phone because it is bloat-free, launched with Android 4.0 and operates on VZW's 4G network (sometimes!). The fact that the dev community embraces Google Nexus devices is not important to me. Same with all the other devices that can be unlocked and rooted. Here's a stat for you, the majority of Android users feel the same way.

Second, I take offense at being called a "complainer". Wrong! I am a consumer who bought a product (at a premium price) in which some of the core features of said product under perform or fail to perform. Since when should a consumer have to rely on developer support in order for a turnkey product to function as advertised? Using your logic, if you buy a new refrigerator from Sears and it occasionally quits working...spoiling your perishables...no problem. Open it up and and fix it yourself and problem solved. Everyone who bought the same refrigerator is SOL if they don't have the expertise to fix the problem themselves. Basically, it's their fault for buying the refrigerator and they shouldn't expect more from the manufacturer, lest they be called a "complainer".

I've seen a few people on here say "only a few people are having problems" with this device. Are you all reading the same message board I am? The negative and insulting responses to those of us who are genuinely have issues with this device is unwarranted and unhelpful. I don't even know what motivates a person to take the time to write that stuff. If you don't have problems with your Galaxy Nexus I'm glad for you. But flaming those of us that don't mod our phones is pointless, unless bullying is just fun for you.

ok, you're a consumer. you entered a contract for sale of goods. probably covered under the ucc. you had a return period. you decided to accept the goods. you have a manufacturer's warranty. use it. if they don't fix it under the warranty get a replacement. if they won't make it right, sue them in small claims court, they probably won't show up, and you'll get a default judgement against them.

or try to fix it yourself through community support by rooting and flashing. probably won't fix it as i've heard devs say their gnex always drops calls and they use their razrs as real phones.

don't go the class action route, you'll get a voucher for $5 from verizon and lawyers will make money.

those are your options. pick A or B. what else can you do?

my phone works perfectly. if it didn't, would have returned it before Jan 15th. if an update came at a later time that fixed the problems I could always buy it then. not buy it on spec that an update will fix it.
 
Not an excuse for issues with the phone by any means, but there are options out there if you're willing to get your hands dirty, so to speak.

In turn voiding the warranty. I purchased the extra warranty that covers manufacturer and accidental issues.

But at a site like this, the populace isn't nearly the same demographic as the "average Android user".

True, there are some very heady folks in here. Some of the discussion makes my head spin. I wish my tech IQ were on the same page as many of you. I think some (a very small minority) of the more experienced users (modders) could to be a little more patient with we tech challenged folks. My comments in this thread have been about receiving and OTA update to address the issues with my device, an update I thought would have been here by now being a Nexus and all. As a previous experienced user commented "I know you expected weekly updates...". That's not at all what I expected. But I certainly thought major issues like some of us are having would have been addressed before the 4-month anniversary.

From my end, I did exchange my GNex for a second one. It functions EXACTLY the way my first one did, not one bit of difference. It presents with the same connectivity issue as the first one did. I bought my first GNex on launch day. As rumors swirled about potential updates to address the issue I waited to exchange my device in an attempt to avoid an unnecessary return of stock (if an update would have fixed the radio issue). A week before the 1/15/12 return window I requested a replacement GNex. As I said, no difference.

I'm of the belief that all these units have the same issue. I think a reason why some aren't having problems is because of network penetration in the different markets. Many GNex users don't even use 4G so they wouldn't experience the same issue. This is why I am waiting on an update to determine if I keep the device. If those who root say 4.04 corrects the issue, I'm holding out hope that an OTA will work for me. The thing is, I'm supposed to be in a strong 4G market. A co-worker of mine has no problem with his RAZR in our building while my GNex doesn't work.

I missed where someone called you a complainer.

Don't know why more of the complainers didn't change to a different phone, especially the ones that don't care about rooting/unlocked bootloader.


Well, I wouldn't choose a fridge as an analogy, since it's ultimately more important than a luxury phone item :)

lol. Are you sure about that? I can always live on salt pork. I needz my interwebz when I needz my interwebz ;)

Going back to your hint at the general Android user, you have to keep in mind that not only are we only a small fraction of the number of phone owners, we're also much more tech savvy (in general) than the average person. Also remember that forums such as these are used mostly for support/questions/etc. So it naturally follows that many/most of the posts will be concerning issues people have with the phone. Trust me, if those of us without "issue X" posted a new thread about how we love feature X and how it works great for us, they would probably equal the complaint threads. We really don't have a good idea how many people are really having the issues, again because most people don't even know about this site and if they do don't spend the time to come post (either positively or negatively). The point is - we can't extrapolate how many people have the issue from the threads here because a) we're a small minority of the galaxy nexus owners and b) most people on these kinds of forums are looking for support or to find out if the issues they're having are normal, or yes sometimes just to vent.

Great points.

I'm sorry you see it that way. I'd encourage you to use the "report!" button if you see this sort of behavior. But the reality is, this is a double edge sword. There are some who go out of their way to say how "the radio sucks" in a thread where it's either OT or the original poster was saying they have enjoyed good radio performance.

I don't think that's been the case in this thread. It's not in my nature to be a snitch, I like to handle things on my own. But I understand that's not how it works here, for good reason. Perhaps I just need to quit reading this forum. AF is the first resource I check to see if a problem is widespread or to get help with something I can't figure out (I've only had two smartphones...the first being a Thunderbolt). AF has been a great resource for me and I hate to lose it. I wish the folks who aren't having issues with their devices could be a little more tolerant of us who are. And hackers would be more understanding of why some of us choose not to take that risk.

Anyway, I hope this update comes soon and addresses the issues that people are having. I'm not holding my breath that it will help my GPS lock slowness or the video issues, but I've come to terms with those things. :/

Amen. Great dissection and commentary jkc. Thanks for your input.
 
ok, you're a consumer. you entered a contract for sale of goods. probably covered under the ucc. you had a return period. you decided to accept the goods. you have a manufacturer's warranty. use it. if they don't fix it under the warranty get a replacement.
I have. Same issue persists.
if they won't make it right, sue them in small claims court, they probably won't show up, and you'll get a default judgement against them.
I can't tell if you're serious about this. I realize at some point I'm going to have to cut my losses. I think we can both agree this is excessive.
or try to fix it yourself through community support by rooting and flashing.
Shouldn't have to. This is the basis of my frustration. Timely updates from Google was a major draw to this device for me. Not updates from devs, from Google.
don't go the class action route, you'll get a voucher for $5 from verizon and lawyers will make money.
Agree 100%
those are your options. pick A or B. what else can you do?
Here's what else I can do...I can expect better support from Google. I can expect that something I paid $300 dollars for should work the way it was advertised. I should expect the burden to be on them not me. So I'll add Option C, wait for the overdue OTA to roll out. It is a Nexus after all. It's supposed to receive timely updates from Google, right? Sorry for the sarcasm, but I do feel like Google needs to step up and support this device, sooner rather than later.
my phone works perfectly. if it didn't, would have returned it before Jan 15th. if an update came at a later time that fixed the problems I could always buy it then. not buy it on spec that an update will fix it.
I envy you that your phone works. There is so much I love about this phone. But this is definitely where I went wrong. I should have returned it for another model rather than exchange for another GNex before the 1/15 deadline. I put way too much faith in the notion of getting updates from Google. And no, I didn't expect weekly updates. Certainly I thought by now we would have seen something come out. I've been on the phone with VZW support and they are not interested in giving me a different model. They create trouble reports and tell me an update is coming. Last time I talked to them I was told they were looking at an update in March.

Folks, please don't think I'm just complaining ad nauseum. This thread's topic is 4.04 or 4.05 update? When? I think my points, and those who are having genuine issues, are completely relevant in this thread.

I really do come in peace. :D
 
I would just like to chime and say this:

The phone should work out of the box.

It is important to respect those who use this forum not for modding purposes, but also, for general knowledge and support. That is the lifeblood of our community here.

Those that choose to mod, including me, introduce a new set of advantages/disadvantages, but ultimately, this is the place to get support in that realm as well.

Let's not attack each other or name call. Remember, it's Google/Verizon/Samsung who share the responsibility of keeping us up to date. Yes the missing community is ahead of the game, but as stated, that involves risk.

Keep it simple guys.

jmar
 
In turn voiding the warranty. I purchased the extra warranty that covers manufacturer and accidental issues.

In part but not completely in some cases. Rooting and flashing custom firmware to your phone will indeed void your support warranty, but may not void the manufacturer's hardware warranty. It's one thing to put Cyanogen on your phone and then ask Verizon to troubleshoot it, it's quite another if the WiFi radio fails or you drop it and shatter the screen. If you can put your phone back to stock, then any problems would indicate hardware and should still be covered. You'd need to check your specific warranty.

You are correct in that the vast majority of Android users do not root their phones or flash a custom rom, and I respect that. Some don't enjoy the technological aspects of Android and others don't want to assume the risk, minimal as it might be. It took me a year and half of use before I rooted my Nexus One and my SGS2 is still stock. Since I am a System Admin in my job, I understand the power and the dangers of having administrative access to the file system and I try not to have those privileges as long as I don't need them.


True, there are some very heady folks in here. Some of the discussion makes my head spin. I wish my tech IQ were on the same page as many of you. I think some (a very small minority) of the more experienced users (modders) could to be a little more patient with we tech challenged folks. My comments in this thread have been about receiving and OTA update to address the issues with my device, an update I thought would have been here by now being a Nexus and all. As a previous experienced user commented "I know you expected weekly updates...". That's not at all what I expected. But I certainly thought major issues like some of us are having would have been addressed before the 4-month anniversary.

We do indeed have quite a brain trust in the forums and some do get a little full of themselves. But, the site philosophy from the owner on down through the staff is to NOT EVER get so full of ourselves that we put off the less experienced user. Don't feel shy about using the report button if you see something that sounds a bit condescending. It could be that someone is having a bad day or just spent the last few hours arguing in a less friendly forum and needs a polite reminder about where they are posting. Of course, some people can just be jerks. ;) In either case, the staff is happy to handle it.

As for the regularity of updates, this may not be as easy as many would like to think it is. First Samsung/Verizon must identify the problem and then they have to fix in a way that doesn't screw up something else. If all handsets had the same issue, identifying the problem would be easier, but as you've seen, this isn't the case, so there has to be quite a bit of troubleshooting before they can even begin working on the fix. Don't mistake my explanation for an excuse. I think Samsung owes its customers priority status on making a flagship product function as advertised. I would hope they are working diligently on it.

From my end, I did exchange my GNex for a second one. It functions EXACTLY the way my first one did, not one bit of difference. It presents with the same connectivity issue as the first one did. I bought my first GNex on launch day. As rumors swirled about potential updates to address the issue I waited to exchange my device in an attempt to avoid an unnecessary return of stock (if an update would have fixed the radio issue). A week before the 1/15/12 return window I requested a replacement GNex. As I said, no difference.

I'm of the belief that all these units have the same issue. I think a reason why some aren't having problems is because of network penetration in the different markets. Many GNex users don't even use 4G so they wouldn't experience the same issue. This is why I am waiting on an update to determine if I keep the device. If those who root say 4.04 corrects the issue, I'm holding out hope that an OTA will work for me. The thing is, I'm supposed to be in a strong 4G market. A co-worker of mine has no problem with his RAZR in our building while my GNex doesn't work.

Being in the wholesale distribution business and dealing with manufacturers directly (not the tech industry ... chemicals and paper) you may be seeing a bad lot of devices. When products are manufactured they usually are shipped in lots. Lots can be from several units to several thousand, depending on the distribution chain. In the case of the Gnex, I would guess that the phones shipped to the U.S. came in several large lots to a few Verizon distribution centers to service the regional centers and finally down tot he store and the consumer. If a marginal lot slips by QC, you may see problems show up in only one region. While you may be correct and the problem lies with the network implementation, in could also be a manufacturing issue. You will find members here who have exchanged their phones 4 or 5 times until they got one that didn't exhibit a particular issue. It makes it that much harder to troubleshoot, too.

It's not in my nature to be a snitch, I like to handle things on my own.

See above. :)
 
I'm really thinking about getting a Galaxy Nexus.
I want to make sure the battery and reception issues are addressed in the new update before I make my purchase.

Sent from my GT-P7510 using Tapatalk
 
I think the point that is being missed isn't about good phone vs. bad phone, rooter vs. non-rooter, is it a bug vs. is it a defective unit...

The point is about a reasonable expectation of BETTER communication from vendors. We are the customer. They sell a product to us. It's THEIR job to provide the best customer service they can...and that includes communicating clearly with the client. (Us)

I think that's all anyone wants/expects, better communication.
 
New test. I finally got in a 4G area and the phone worked great. I have never had a dropped call just the radio does pick up as good in areas where my other phone does. But I found out one thing. This baby will tether to internet like a dream with correct software on phone and PC.And the one I use is USB Direct.
 
and the screaming and gnashing of teeth shall now commence.

From the @android twitter feed a few moments ago:

We
 
Just saw no update yet for the verizon nexus. Knowing verizon they have to take out Nfc, tweek google calling so you pay for minutes, take out google wallet, adjust for lte network, ajust things to their standards maybe after all that then will see some updates. June, lol .carriers are so evil.
 
Just saw no update yet for the verizon nexus. Knowing verizon they have to take out Nfc, tweek google calling so you pay for minutes, take out google wallet, adjust for lte network, ajust things to their standards maybe after all that then will see some updates. June, lol .carriers are so evil.

Lol, I bet it's out before the end of the first week of April at the latest. By which point I will have already been running it for the better part of 2 weeks.
 
I have. Same issue persists.

I can't tell if you're serious about this. I realize at some point I'm going to have to cut my losses. I think we can both agree this is excessive.

Shouldn't have to. This is the basis of my frustration. Timely updates from Google was a major draw to this device for me. Not updates from devs, from Google.

Agree 100%

Here's what else I can do...I can expect better support from Google. I can expect that something I paid $300 dollars for should work the way it was advertised. I should expect the burden to be on them not me. So I'll add Option C, wait for the overdue OTA to roll out. It is a Nexus after all. It's supposed to receive timely updates from Google, right? Sorry for the sarcasm, but I do feel like Google needs to step up and support this device, sooner rather than later.

I envy you that your phone works. There is so much I love about this phone. But this is definitely where I went wrong. I should have returned it for another model rather than exchange for another GNex before the 1/15 deadline. I put way too much faith in the notion of getting updates from Google. And no, I didn't expect weekly updates. Certainly I thought by now we would have seen something come out. I've been on the phone with VZW support and they are not interested in giving me a different model. They create trouble reports and tell me an update is coming. Last time I talked to them I was told they were looking at an update in March.

Folks, please don't think I'm just complaining ad nauseum. This thread's topic is 4.04 or 4.05 update? When? I think my points, and those who are having genuine issues, are completely relevant in this thread.

I really do come in peace. :D

i'm actually serious. legal system frightens most people but it's the only way a consumer has any power in a system where we are forced into contracts on terms fixed by the coroprations since no individual consumer has any bargaining power.

small claims is for claims under a few grand, and there's no lawyers allowed. costs under $100 to file. check your local laws, blah blah blah, of course.

and i agree with you, the burden should be on them. you have rights as a consumer - contractual rights. they are not doing anything illegal, so state will not prosecute them. you can enforce your rights or wait for updates while your device doesn't work as warrantied under the contract.

i was throwing the fixing it yourself out as an option. not saying that you have to. but it could be one way to get a working phone.

but in the meanwhile you are the only one suffering any harm - your device doesn't work as it should under the warranty. and like i said, start with warranty. if same issue persists, then consider other options. sometimes just going up the chain of command and threatening legal action is enough to get a resolution. squeaky wheel gets the oil.
 
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