OfTheDamned
The Friendly Undead
Some reps don't know about new phones until they are trained on them. All reps (corporate reps anyway) are told not to discuss unreleased phones. If you start talking about an unreleased phone in a store another customer could overhear and decide to wait for that device. Since Verizon wants customers signing new contracts they don't want you waiting for the next best thing. They want you getting what is available right that minute.