He probably felt the fact that I was a heavy power root user.
he had "The List" at his desk
Edit: BTW...i dont care that i already purchased a new extended battery door...just clicked the linky...im getting a free one as well...always good to have a back up...
Edit: I just want to say i am not a fan of CSR's....when my battery door started falling off my phone...i first went to the local VZW store...i told the rep my problem and he asked to see my phone...he looked at the battery door, he proceeded to inform me that my problem was because one of the "prongs" on the battery door was bent, and i must have done it by dropping the phone...
now...anyone that has even looked at a DX for more than 30 seconds knows that if you look at the battery door and hold it so you can read the text that says "ONLY USE WITH MOTOROLA BH5/6X BATTERY WITH THIS DOOR" that the top right "prong" is curved...
i informed him that this is the case...he disagreed...i pointed to the X on display in the store and politely asked him to remove the battery door from the display model and he would see that the "bent prong" is normal...
he proceeded to remove the door from the display model and then get upset that he was wrong...he then went to his computer and clicked some keys...told me that he couldn't order just the door without the battery and gave me a number to call at Motorola...
I called Motorola from the parking lot and was told that i could either A. order the part for $10+shipping over the phone, or that i could find it on the Moto website...i tried to find it on the moto website, but failed...eventually ordering it from a seller on amazon...
after seeing this post i just got another one...for free...NO HASSLE using live chat...he asked me what my problem was...told him the door was falling off...and i had the extended battery...he apologized and said id have it in 4-5 days...its unbelievable how great some people can be...and how awful others can be...
/rant