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Help hero vs moment?

I also had the Hero for about 3 weeks. Since mine started to collect dust in the lower left corner went to the Sprint store last night to look at my options. Came home with the Moment (just to try it out). I am thrilled I did. Love the keyboard on this thing.
 
got2weims said:
I also had the Hero for about 3 weeks. Since mine started to collect dust in the lower left corner went to the Sprint store last night to look at my options. Came home with the Moment (just to try it out). I am thrilled I did. Love the keyboard on this thing.
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Lower left corner was where mine was most noticable as well, thou I was eventually seeing it all over, possibly being blown furthur in? Strange thing was that I kept in in a sleeve when not in use, and still the dust happened. I do recall there being a gap right above the menu button and the edge of the screen, I believe the light sensor was in there. I think this is where the dust was entering the screen.

BTW good on Samsung for having the sensors completely covered, no chance for dust to get in there.
 
Godfather13 said:
I'll chime in on my experience with the Hero. Ill try to keep this short.

I had the Instinct 2 yrs and wanted something new (it should be known the Instinct was my first 'smartphone' if you will / never owned a treo, blackberry, etc). .
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Actually, the Hero is your first "smartphone". The Instinct, while a step up from a dumb flip phone isn't considered a "smartphone". Also, the look and especially feel of a phone are very legitimate reasons to base a choice IMHO!
 
Godfather13, I'm not gonna lie, the Moment does fall short of the Hero in the looks department. It was a sexy curvy phone, and it felt good in hand. But for me problems started building and that led to me hateing it.

The Moment does feel pretty good in the hand as well thou, and build quality (to me) is higher. If the Hero did not have the problem with dust getting under the screen I would rank it higher than the Moment. Problem is, that is a HUGE flaw, the screen is what you look at 100% of the time on that phone, everything you do is interpreted through the screen. I would expect this to be the most developed part of the phone and with the highest amount of scrutiny during development. I just can't get past that I suppose, within one month my Hero had so much dust under the screen, anytime there was something dark being displayed it would draw your eyes to it, and you would try to wipe it off, but to no avail as it was under a sheet of glass.
 
I'd like to back up those here who had dust issues. I gave the hero 3 chance with 3 different phone exchanges. All 3 heros gathered small amounts of dust under the screen within days. Can't imagine what they would have looked like after 2 years. I loved the external design of the phone but it wasn't worth it. Now that I've used the sammy for 5 days I'm so glad I had problems with the hero. Everything is smoother and faster. No soft keyboard lag or rotation lag. And I'm saying this from experience- I had the hero for almost 30 days. So much less stress now too not always looking and waiting for the dust to rear up again. I'm usually a touch screen typer. Had the htc touch then the diamond. Had a better experience typing on those with touchpal than with the hero. It was just too laggy.
 
Dust build up in the same corner was one of the reasons I took my Hero back. After 3 weeks there was a good amount of it and seeing as how I had the choice at that point to trade Heros, or jump to the Moment, I went with the Moment.
 
I see many reports of dust after only a few days, Godfather13, can you check and see if you have any dust? Just curious. You can use a flashlight to check when the screen is off.
 
Adrift said:
I see many reports of dust after only a few days, Godfather13, can you check and see if you have any dust? Just curious. You can use a flashlight to check when the screen is off.
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I don't think the Hero's dust problem was universal. I for one had the Hero for just over three weeks. I had no case or screen protectors and carried it in my pants pocket, coat pocket, etc and never saw any dust at all.

I did hear there are at least three distinct hardware versions of the Hero where they made changes in production as they went along. Perhaps the dust problem was something in an earlier (or later) hardware version.
 
Two days with the Moment after having the Hero for a few weeks. First thing I noticed was the Moment was definitely snappier. Startup, navigating through emails and messaging are all a bit quicker. I like being able to delete an email I'm reading with one button press instead of two. The auto shift to landscape when I open the keyboard is so nice.

All the flash and bling I could really care less about. My only real issue is calling these smartphones when they can't local sync with PIMs. Shouldn't have to rely on 3rd party to do something that's been basic out of the box on real smartphones since the dawn of time. The advent of google just dumbed everything down even if it did bring about OTA syncing. At least HTC included an out of the box option (though it's nothing to write home about). With the Moment I have to pay to sync outlook contacts to google, then google to the phone.

The one downside is the screen and the stupid bluish green tint. Would be nice if a firmware update could correct the white balance. I'm sure there's other issues I haven't encountered yet. I'll be keeping both phones so I'll keep playing with the Hero for sh*ts and giggles and the fact that coworkers will have it so it just helps in fielding questions and problems.
 
Adrift said:
I see many reports of dust after only a few days, Godfather13, can you check and see if you have any dust? Just curious. You can use a flashlight to check when the screen is off.
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HTC has a history with screen issues. A very large percentage of the Moguls/6800's had 1 or more white "burn in" spots in the same area of the screen, including all 5 I owned. The Touch Pro/Diamond has oily looking spots where the screen seems to be delaminating, including both units I owned.
 
Personally, it was a close decision for me. I've grown accustomed to the virtual keyboard, liked the form factor, one of the few with no dust under the screen. But it was just laggy. And as much as I was used to it's keyboard, it wasn't the most accurate especially if I needed to text something in portrait mode.

Traded it in for the Moment 2 days ago and I'm very pleased. The only thing I miss from the Hero is definitely the size, but with a slider that is to be expected, just as long as it doesn't play into it's durability.
 
Just came from a 2hr in-store comparison test between the hero and the moment. I was definitely leaning towards the moment, when i encountered an issue that HOPEFULLY was a problem with the demo model at the sprint store. I tried the labrinth lite game and it was waaaaaay smoother on the hero. i killed all tasks on both devices and it still was sluggish on the moment. I then tried compass mode on street view in google maps, and again, it was really choopy on the moment, super smooth on the hero. I reset the moment and it still did it. On the hero, compass mode was almost real time while the moment moved like every second. I thought the moment would really shine in this test, and it failed in comparison. It was so bad, it made me think something was wrong with the accelerometer or maybe the compass. Can someone who has both devices do a comparison? Or maybe someone with experience with both devices?
 
It's not a hardware problem, it is a software problem. The hero has been out longer and has had time for the developers to optimize the app to run on it, once the dev/devs optimize the app for moment the choppiness will cease.

This has been the case with other apps.
 
Adrift said:
It's not a hardware problem, it is a software problem. The hero has been out longer and has had time for the developers to optimize the app to run on it, once the dev/devs optimize the app for moment the choppiness will cease.

This has been the case with other apps.
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This isn't up to the app developers really, I think it's a sampling rate determined by the operating system and in this case how it is configured. Perhaps it is a limitation of the sensor itself, but more than likely Samsung reduced the sampling rate to improve the battery performance. That's just a guess, but I am hopeful that even if it's not fixed by Samsung, that once we can root the phone and install mods, we'll be able to adjust things like this.
 
Just tryed out Google Maps street view compass mode.... Works great on mine. very little lag, very close to real time. Will try out labyrinth.
 
Bernal said:
This isn't up to the app developers really, I think it's a sampling rate determined by the operating system and in this case how it is configured. Perhaps it is a limitation of the sensor itself, but more than likely Samsung reduced the sampling rate to improve the battery performance. That's just a guess, but I am hopeful that even if it's not fixed by Samsung, that once we can root the phone and install mods, we'll be able to adjust things like this.
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Hmm, So what happened in the case of Abduction! game? At first it didn't seem to register the accelerometer from the Moment, after the developer put out an update it runs super smooth. I guess maybe the phone was lagging at that time as I was only trying it out (the game) quickly, then later noticed an update...

Though I do know for sure this was the case with FXCamera, as it was non-functional until the dev added support for Moment.

BTW this is all in response to his labyrinth problem, not Google maps.
 
Just to chime in here after playing Labryinth Lite for several levels. I didnt notice any choppiness what so ever. This was in the 3D version, interestingly enough, when I unchecked the 3D, there was a good amount of choppiness.
 
I loved my Hero. Had it three and a half weeks and really enjoyed them. Sure there was a little lag, but it wasn't anything upsetting. I switched it out for the moment because the dust under the screen and the visual keyboard. Just couldn't get past those issues.

Been really loving the moment. This thing is pretty zippy and the keyboard is clutch. It was alost perfect until I turned on the sprint navigation turn by turn. That is where the moment fails, it's GPS support.

I almost took it back and said the heck with sprint. But then I figures that if the GPS worked the moment would be the perfect phone. So I have decided to gamble and wait for sammy and sprint to bring us 1.6 or 2.0 or whatever.
 
When I tried compass mode in googlemaps I wouldnt even refer to it as necessarily "choppy." Its function seemed intermittent. Like Id move to the right, it would jump around rather than scroll. If i moved to the left, it wouldnt even register the movement, then it would spin around real fast. Oddly enough, using google sky worked pretty good, much smoother.

I happened to be in the mall and I tried compass mode on the verizon Droid, and it worked fine. A couple of days before I tried it out on the My-Touch and labrynth worked perfect as well as google maps compass mode. Hpefully this isnt just an issue with the Moment. Im gonna go to a different sprint store tomorrow and test it on a different Moment.

D*mn! I thought i was close to finally making my decision. Still got a week to figure it out. All I know is, my Pre is definitely going back!
 
methoderik said:
I loved my Hero. Had it three and a half weeks and really enjoyed them. Sure there was a little lag, but it wasn't anything upsetting. I switched it out for the moment because the dust under the screen and the visual keyboard. Just couldn't get past those issues.

Been really loving the moment. This thing is pretty zippy and the keyboard is clutch. It was alost perfect until I turned on the sprint navigation turn by turn. That is where the moment fails, it's GPS support.

I almost took it back and said the heck with sprint. But then I figures that if the GPS worked the moment would be the perfect phone. So I have decided to gamble and wait for sammy and sprint to bring us 1.6 or 2.0 or whatever.
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gps on my moment works great.
 
crow11ad said:
gps on my moment works great.
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Really???... My GPS starts well( Sprint Nav), then gets completely wacky....Have you got the app. called "Where" installed and if so, does that work?

I cant get that program to even start, just keeps saying something like " Where is finding your network location, Please wait..."

These are the only gripes I really have with the Moment caus these things worked perfectly on my Hero:mad:
 
quentinfisher said:
Haha your sig should say DROID, the the real hero of Android :).
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Actually as it turns out, DROID isn't the game changing device it was supposed to be. In terms of speed it is only marginally faster in some cases, it still suffers lag, the screen while higher resolution still does not look as good as the Moments ( in terms of color, saturation, it is not AMOLED ), Keyboard on DROID is not as easy to use as Moment's, Some reviewrs going as far as calling it terrible.

Though yes it is definitely a step forward, and a great device. I would rank it no higher, especially once 2.0 comes to Moment, which I see no reason why it won't.
 
vinscuzzy said:
When I tried compass mode in googlemaps I wouldnt even refer to it as necessarily "choppy." Its function seemed intermittent. Like Id move to the right, it would jump around rather than scroll. If i moved to the left, it wouldnt even register the movement, then it would spin around real fast. Oddly enough, using google sky worked pretty good, much smoother.

I happened to be in the mall and I tried compass mode on the verizon Droid, and it worked fine. A couple of days before I tried it out on the My-Touch and labrynth worked perfect as well as google maps compass mode. Hpefully this isnt just an issue with the Moment. Im gonna go to a different sprint store tomorrow and test it on a different Moment.

D*mn! I thought i was close to finally making my decision. Still got a week to figure it out. All I know is, my Pre is definitely going back!
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It's a Samsung software issue, once the device gets rooted, you can do things like this: http://androidforums.com/samsung-i7500/14611-opengl-working-galaxy-ii5.html

Basically, there is no OpenGL support that makes the game all fluid (same as for the compass). Once that sucker is rooted (who knows when), you'll have on par quality.
 
In regards to the gps, I'd make sure it's not the software first that is incompatible.
If you really like the software, contact the developer(s) to see if it is compatible with the moment. Remember, we have different processors, screens, and possibly gps chips from all the other android units currently out.

Make sure you go into Android Market and click on "My Downloads" it will alert you of any updates.
 
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