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Help HTC Evo 3D Voltage/Heat Issues

Does your 3vo get hot under the following charging conditions? (click choices in wall _and_ USB)

  • YES - when using the wall charger, my phone gets hot

    Votes: 33 24.8%
  • NO - when using the wall charger, my phone stays cool

    Votes: 59 44.4%
  • MAYBE - when using the wall charger, mine is sometime hot, sometime not

    Votes: 35 26.3%
  • YES - when using USB/computer, my phone gets hot

    Votes: 15 11.3%
  • NO - when using USB/computer, my phone stays cool

    Votes: 55 41.4%
  • MAYBE - when using USB/computer, mine is sometime hot, sometime not

    Votes: 20 15.0%

  • Total voters
    133
Same patent, much better site. Shows filing date of July 2010. Pretty new. Is 1 year enough time for something like this to be production-ready?

Secondary lithium ion cell or battery, and protecting circuit, electronic... - US 7749641 B2 - IP.com

edit:
huh... that filing references a previous filing from 2004, which appears to be the same thing...

It's DEEP reading, and I'm trying to get my head around it but it is complicated. It sounds as if it is using PWM (Pulse Width Modulation) Charging IN ADDITION to Linear charging AND Burst Charging, and supplies the varied voltage to the battery AND the Bus so the phone (apparently) can use a higher voltage than the battery can supply. With PWM you can send voltage pulses several hundred times a second, each one carrying a small amount of amperage. You can also keep the amount of pulses per second the same but increase the length of the pulses, allowing them to deliver more current or ramp up voltage for a longer period of time in the same amount of pulses, but each lasting longer. Get's confusing! If everything available on this chip is being used, it is very advanced and brand spanking new. RC Motor speed controls work on a very similar principle and are considered computers themselves... and cost $125 to $250.

If you can hit a battery with 100's of short higher pulses of voltage carrying low amperage, I can see how that would work... not enough amperage going through to damage it. I'm stuck on the linear part though... the continuous charge it's also capable of. A constant stream of higher current... with that if it were to be over 4.2 volts the same rules should still apply, but it sounds as if this chip is doing the PWM, the linear, bursts, and in addition has an "overflow" available if the voltage is going too high.

It would be great if this IS new cutting edge technology and (I hope) I'm reading it right, as it would indicate you can charge the battery at a higher voltage but not in the "traditional" way. It doesn't sound like heat should be a major side effect though and I don't believe it is as designed. So if the voltage IS supposed to be high (?) but not generate heat, that is a very good thing as it indicates all the phones are supposed to be getting that pulsed width modulation at the higher voltage... it's just the phones that are having the heating issues with it that have the problem. A certain number of unit failures out of "X" amount sold, due to the chip being so new of course there will be some units that don't work as designed... that's the case with most every kind of phone release with every carrier.

It's odd though... I've been trying to find other documents on this kind of charging... Linear/PWM/burst mix and they seem to say it's important to still not let the battery voltage exceed the 4200mv, but Voltage Bus can be 4530 mv.... is it possible he phone is reading the "voltage bus" and not the actual voltage of the battery?

A document I was looking at... it's not in the phone, but also explains the charging in a similar way that is still complicated, but a little easier to grasp on.
 
I believe you'll find those modes in the charging control chip as detailed in the datasheet, no conjecture required if the capability is there.

I'm beginning to doubt what that rep told you about this being a real issue.

Some units out of spec needing return, yes - endemic design flaw, I'm not thinking so.
 
I believe you'll find those modes in the charging control chip as detailed in the datasheet, no conjecture required if the capability is there.

I'm beginning to doubt what that rep told you about this being a real issue.

Some units out of spec needing return, yes - endemic design flaw, I'm not thinking so.

I tend to agree... I doesn't appear to be a "widespread" problem, depending on how many people you consider to be a large amount (this would vary from person to person, but I'm sure within a company there is a threshold that has to be reached.

I found this interesting part of an article on another website. I can quote the site if you wish, but it may be a competing website:

"We received a call from an HTC spokesman, Keith Nowak, who told us that he talked to HTC's tech associates. Although they saw a couple of reports online, they have been unable to replicate the problem on any HTC EVO 3D devices to show any overheating issues. They have not been getting any customer complaints either. It does not seem to be a widespread issue."

:confused:The fact that they haven't been able to duplicate the problem when it appears others here have been able to OR it just occurs without their trying is a concern, BUT since it isn't a problem with all the phones and only some, they will have to get a hold of a phone with the problem to test it. Sprint has one of mine, so I would like to think either they or HTC will do some testing to verify it.... then fix it and not just say "Most Android phones run warm" and leave it at that. I know that, and most anybody who has owned one does too. Nature of the beast.

I'm sure there are many out there who think the "normal" heat is a problem with the phone (when I think everyone here has agreed it's just part of using a high powered phone) and are reporting the heat as an issue... but the heat wasn't an issue for me until it became excessive under little to no use conditions, in addition to the high voltage. So I continue to feel there is a problem with some of the phones, and I do hope it is looked into. Case closed? I guess only time will tell.
 
Please link the site you're quoting, that's only fair - we believe in fair.

I can understand them stating that there is no problem if they can't replicate it. I'd ask that you contact them so they can be alerted to the issue you personally experienced, and perhaps even track down your phone.

For those who we've helped that did have this problem will say that this exploration was worth it, and I'd agree.
 
New to the forum... forgive mistakes made in answering this post...

Originally made the switch from the Iphone 3Gs to the HTC EVO 4G... and pre-ordered the HTC EVO 3D... getting it on the 24th...

Hooked on HTC... even with the problems that all these crazy great smart phones have ;)

I am using Battery Indicator as my App for these readings...

The heat and voltage did vary quite a bit during the course of the charging... both going up and down... and not necessarily together....

Home: (Not Much Heat Noticed from either)

Plugged into USB for my LapTop:
96.1*F
4.01V

Plugged into Wall:
97.5*F
4.243V

Office: (Noticed a Lot of Heat earlier this week)

Plugged into Wall:
(tbd - need to do this again on Monday for you guys)

Could have something to do with the wiring of the plug (house/office) you are using... Unfortunately, not all wiring is created equal...

Overall, I have noticed some heat... but it comes and goes...

Battery life is very good considering how many Apps and Things I do on this phone daily... I am a heavy user...
 
My EVO 3D doesn't get hot while charging (on the wall charger), but it does repeatedly get very hot when it has been in use for semi-prolonged periods of time (30 minutes - 1 hour). Everytime the phone get's up to 39C (103F) I have an alarm go off. After the alarm goes off I put the phone up to the vent of my air conditioner in order to cool it back down again to 31C (89F)...granted I'm near my home or car A/C!

I usually have my mobile network, GPS, a few applications, a few widgets, and a HTC live wallpaper running.

I will post a log of my phones charging habits later, but here is what my phone is currently reading: 91% charge, 37.5C (99.5F), 4293mV, 618mA...

Obviously I don't have a log of my phones charging and temperature habits but from your best guess-timate (technical jargon...haha) do you think my EVO 3D handset has a problem that deems it worthy of a replacement?

Thanks for your input ahead of time!
 
Mine gets a bit hot from time to time and also randomly reboots from time to time, possibly because of this. Hopefully we can get that fixed cause I <3 this phone!
 
They quoted you diirectly and used Chris' Phandroid graphics for their article. I'll check and see if HTC contacted us. It seems odd that they wouldn't have or that I'd not have heard.

Anyway, thanks for the link, and we're always ok with them (unless spam of course).
 
all,

you can search on the net for other handsets getting hot or so called "over heating".. it happens across all flavors of handsets.. even larger older legacy handsets, iphone, crackberry... the touch pro2 i used on sprint , the diamond, the mogul... all of those had reports of heating issues.

i just want to keep the playing field here level. i just dont think the evo is overheating.. its just thinner and people can feel the normal heat discharge more.

rant

EDIT: just skimmed that "article".. more like a blog.. and no official reports from HTC and i would not consider a employee at a store to represent "Sprint". the post takes the word of one tech at a sprint store?

this just looks how a simple interpretation form a customer is conveyed as gospel.. its hearsay. and the internet is one way to throw doubt and unproven data out there and then it suddenly becomes a "widespread" issue.

i still dont find it to be an issue. i have every radio on and my screen is set to timeout after 30 minutes. i have many background options running and i notice no overheating issues even during charging a near depleted battery. my personal opinion is its just the way the handset is designed. i dont think any software can alter this.. its a physical reason one feels more heat.

also, keeping the device in ones pocket pant is not good for your organs (microwaves) and with no air flow in your pant pocket shouldn't it overheat? :rolleyes:

ever put a chocolate bar in your pocket and have it soften/melt?

/rant
 
I agree.

Thermal runaway is important and we've done our job bringing this to people's attention for the few cases where it happened.

This is a new charging technology for cell phones and other makers are trying different approaches as well with their new offerings. (Samsung's GS2 charging profile is different and the blogs are indicating Apple is going to change as well.)

The main thing was never heat alone - it was the charging voltage above 4.2 V and we have an answer for that.

We both said it on the first page of this thread: nothing to panic about.

I agree also with you that it's time to de-escalate. Thread unstuck.
 
Okay, I got hit by overheating this afternoon. I was using my EVO 3D with a Rocketfish car charger that produces higher amperage (2 amps, from memory), and using GPS and the Google Maps app to navigate. I did this for just a very few minutes (see the battery log below) and happened to pick up the phone and noticed it was very hot. The info on battery condition under my battery monitor said "overheating" where it usually says "good"! So I shut everything down, just turned the phone on briefly a couple of times while I traveled (I was on the road, and had a relative who is prone to be alarmed if she calls and I don't respond quickly while traveling). Now that I"m home and I can view the log, I see that my battery was WAY hotter than it should be. Relevant portion of the battery log is here:

2011/07/10|03:22:25 PM|-395mA|99%|4220mV|36.3
 
That's actually quite common under those use conditions. My E4G routinely overheated when I needed GPS for a long trip and I was charging with a 1000mA charger.

Funny... The typical 500-800mA chargers can't keep up with the discharge when using Nav, but when you use a 1000mA+ charger, the phone overheats. Can't win :)

My E4G shuts off charging when it reaches some threshold. Which of course means that the Nav will eventually shut off the phone. So I would hold the phone over the AC vent for a couple of minutes. That does the trick.

I also had a SetCPU profile that would alert me when the phone went over 45C. 45 minutes of Navigation always triggered that.
 
My Evo 3D got up to 110.6 F this afternoon and it had not been on a charger. I noticed the heat after the music player went nuts jumping from song to song and the sound sounded degraded. Not sure what would cause that. Should I be concerned?
 
My Evo 3D got up to 110.6 F this afternoon and it had not been on a charger. I noticed the heat after the music player went nuts jumping from song to song and the sound sounded degraded. Not sure what would cause that. Should I be concerned?
I've had some issues with Google Music Beta on the 3vo jumping around a bit. Is that what you're using?
 
this whole topic has got me a bit paranoid about heating and whatnot...is it normal that my phone heats up quite a bit when i play certain games? when playing tap tap for about 15 mins earlier my battery went from like 28 C to like 35 C..it's probably normal but I stopped playing at that point to prevent it from getting hotter..but i really shouldnt worry about it unless it's higher than 40 C or what is the deal here?
 
I've had some issues with Google Music Beta on the 3vo jumping around a bit. Is that what you're using?

It was the stock player but then I tried the Google player with the same results. I am sure I am being somewhat paranoid. I love the phone but I am worried about the 30 days going by and being stuck with a lemon.
 
So how hot is to hot? I am a fairly light user but if I plug my phone into my truck stereo it heats up every time. I only use it to and from work and my ride is short, about 15 min. When I get home I check the temp using System Panel and its usually between 110F and 115F. I am going to try an new cable as well as the stock player or the google player start skipping all over the place after a few minutes.
 
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