• After 15+ years, we've made a big change: Android Forums is now Early Bird Club. Learn more here.

HTC Gingerbread update.

This is interesting -

Thank you for contacting us.

John, in answer to your questions...

1. Am I going to receive 2.3.3? If HTC think my IMEI/Serial is branded, does that mean I will be omitted from this update?

We are expecting Orange to release the 2.3 update for Orange branded Desire HD's. We don't have a release date for that update yet.

2. If I'm Orange Branded, why do I have a stock HTC ROM on my handset? (I've no complaints here, I'd rather not have the Orange bloatware)

1.72.405.3 is an Orange ROM, but (just to confuse the matter!) that version number was used for the unbranded update as well. On rare occasions the mobile networks will ship "unbranded" handsets to their customers. Usually this happens at times of peak demand and they chose to ship unbranded handsets to customers, rather then make the customers wait for the branded phones to come off the production line. This should not prevent the phone from recieving updates.

3. The lady I spoke with this morning said I'd get my updates from Orange. Why did I receive a previous update from HTC?

Updates are released in co-operation with the networks for the branded phones. So Orange need to approve the update for their phones. HTC then host the update on the servers.

4. If I'm supposed to receive updates from Orange, why isn't my firmware version 1.84.61.2 (I believe this is the latest Orange ROM)?

Did your phone every prompt you to install it? Did you ever manually check for it? If you search for updates now does it detect either that update or the new 2.3 update?

All you can do is wait for Orange to release the update. Usually the updates are pushed out in order of serial number so you may not recieve it straightaway. Sometimes it can take a few weeks from the release date for the phone to see it.

I trust that the above resolves your situation. If however you have any further questions, please do not hesitate to contact us.

Thank you for contacting HTC.
Click to expand...
 
Chat Transcript
Please wait while we find an agent to assist you...
You have been connected to Olga.
Olga: Hi David, thank you for contacting HTC Support. How may I help you today?
David: I understand that my device is locked to orange but there is no orange firmware
David: if i give you the firmware details will you be able to find out if i will get the 2.3 via HTC servers or do i have to wait for orange?
Olga: Could you please provide the serial number and i can double check this for you if you like.
David: HT**********
Olga: as i can see the Desire HD is branded and locked by Orange, you will have to wait until Orange issue the 2.3 update to their customers.
David: it doesnt have firmware on it
David: the software on it is 1.32.405.6
David: Android version 2.2
Olga: Unless you have provided the wrong serial number, it is branded by Orange as i can see on my system.
Olga: It does not matter if you have 2.1 or 2.2 or 2.2.1 the handset is still branded by the network.
David: no i have provided you with the correct serial but there is no orange software on my phone
Olga: In some cases the network providers do not put their own software on the phone but the phone is still branded by them.
David: so how can i get 2.3 on my phone without waiting for the crap Orange company to send it?
Olga: you cant, you have to wait until Orange provide it to their customers.
David: what if i flash the phone and install standard ruu?
Olga: You may do so if you wish but this will void your warranty with us.
David: how can i have a warranty with you if the phone is branded via orange?
Olga: we manufacture the phones, Orange are the providers that provide the network service.
David: and if the ruu is default android 2.3.3 from google?
David: yes but you said my phone is branded so if i have problems with my phone i dont contact htc i contact orange and they send a replacement
Olga: No thats not correct.
Olga: If you have issues with the phone you contact us and you may contact Orange if you like.
David: i think you find it is
Olga: only our repair centre is able to change the ROM's of the phone but only if it is required and the phone is having problems.
David: the 1st htc desire hd i had orange firmware on it but the phone was faulty
David: then orange sent a replacement and it didnt have the oange firmware on it
Olga: That does not mean that WE couldnt have helped you repair the phone.
David: your not understanding me
David: they
Olga: I apologise if i do have some misunderstanding in this situation Da, please specify.
David: I had my 1st HTC Desire HD sent to me in december
David: it was full of orange apps firmware and game demos
David: is was faulty and started to play up so i called orange
David: they sent a replacement out to me
David: next day and i turned that phone on and it didnt have orange firmware or game demos
David: as i believe this is the standard rom from HTC themselves i should have recieved the update same time as unbranded as there is no firmware on my phone
David: do you understand now?
Olga: yes but you still had warranty with us.
David: ummm no i sent it back to orange
Olga: I understand you sent it to orange but as they are providing your network service they are obliged to help you in situations like this.
Olga: BUt if you came to us and said you had a problem with your phone, we would have arranged a repair and if the fault was not your own we would have it repaired ander warranty.
David: your not understanding me at all olga maybe i better phone and make myself clear yes?
Olga: I am afriad you are not understaning me Da, you have warranty with us as soon as you buy the phone, wether its on Orange/ o2/ 3 or any other network - branded or unbranded.
Olga: We made the phones and provide a warranty for every single handset, then it is dispatched to companies such as Orange to be handed out to their customers.
David: if i send you my phone now in the post then i would like it to have 2.3 installed is this possible?
Olga: No.
David: im speaking to orange as are we speak olga and they say as there is no orange firmware on my phone i should receive the update via HTC
Olga: I can see it is still branded, unless you think my system is wrong.
Olga: as stated earlier you do not HAVE to see the orange software to have Orange branding.
David: no your not understanding me
David: i feel like banging my head against a wall, would that help?
Olga: I am understanding you Da, i think you may require to speak to a seniour Orange customer adviser in regards to this.
David: i am speaking to a senior at orange
Olga: All i can see is orange branding on my system when i checked your serial number, It seems Orange have may have been misinformed about the device.
David: Hey David, If the device has not been modified and does not have Orange firmware then the Gingerbread update should be provided over the air by HTC ^Laura
Olga: If it wasnt then that statement would be completely true.
David: im fed up of being told its htc it orange its htc its orange you get my drift?
Olga: The answer is that your device is branded by orange, we do not issue the update for branded devices. The only thing i can advise is to wait for the update, if you wish you can provide your IMEI number to Orange and they should also be able to check if the device is branded by them or not.
Olga: I understand you have been going back and forth from Orange and us, but i can only go by what my system states, i have no reason to lie to you or misinform you in any way.
David: but orange are saying i'll get it via HTC OTA
Olga: I understand because they assume you do not have a branded device, if you get them to check your serial number of IMEI number on their system they will be able to confirm further, right now all they are confirming is what you have told them.
David: stay here im calling them as we speak
Olga: No worries.
David: on phone
The agent is sending you to http://no problem..
Olga: no problem.
David: their talking to a tech expert
David: i'll let you know what they say
Olga: No problem.
David: spoken to Lesley at orange and they say its a generic device
David: its not registered as branded
Olga: Ok, if they checked the serial number and confirm thats the case then the update will come from us.
David: ok so when will i get this update then
Olga: We have started rolling it out last week, so please be patient while it reaches you, we do not have a specific time frame for every single device but we are currently rolling it out to over 30,000 devices each day.
David: then update your system with my IMEI number and serial as its not Carrier branded its Generic
Olga: I can not update my system as that what it reads off the serial number.
Olga: can you please provide the IMEI number and i will also double check this.
David: 3**************
Olga: Thats exactly the one i have here on my system.
Olga: Is there anything else I can help you with at this time?
David: just wanna make sure its registered as generic with yourselves so i get the update when other generic users have it rolled out
Olga: If it is generic, then our system does not come into it as its a completely different system that issues the update to the one where i check your IMEI and serial number.
David: so what does that mean?
Olga: It means that if it really is generic then you shouldnt have any issues getting the update within the next couple of weeks.
David: whens the latest i'll receive the update?
Olga: We do not have a time frame for the update, all we know is that it is released and the non branded devices will get the update first.
David: ok
Olga: Is there anything else I can help you with today?
David: no that is all
Olga: No worries.
Olga: Thank you for contacting us and I hope you have a great day.
David: you too
Olga: Thank you David, take care.

Long winded i know but there you have it apparently.
 
Why can't HTC provide the software on their website for us to download and installed manually? Why does it have to come OTA?
 
I don't mean to sound like the idiot here, but why do people have the impression contacting 1st line HTC support is going to solve things?...Thats like going to a door to door salesman and comparing the hym sheet they are going off.

Unless your phone is utter shafted, do you really really really need the update right this very second?..probably not.

To the post of http://androidforums.com/htc-desire-hd/309009-htc-gingerbread-update-10.html#post2671415

Doesn't really add up. A good friend of mine bought his sim free from Carephone warehouse and then got a Three sim only, his firmware is the above listed..so how does that equate out..I somehow don't see Three using Orange's own branded.

Another example of asking questions to that is my friend at work has the phone sim free and got a Giff Gaff sim only deal (O2) and has the above firmware...Can't see Orange firmware used on a rebranded O2 network, can you?.

As I said, its like salesman talk.

You will get the update when you get the update :)

What I would challenge someone to do, if they want is really bad, is to get a vodafone PAYG sim, stick it into their Desire HD and see what happens then by looking for updates.

A Theory could be that when you buy the handset ubranded and then stick a X network sim only card in, it activates that phone to that network for future updates..not unheard of...Samsung i believe used to do it.
 
Hey guys, firstly we want to thank you all for being so patient about the Gingerbread update. We’ve been pushing this really hard and are pleased to announce that we are aiming to have the HTC Gingerbread update for unlocked HTC Desire HD and HTC Incredible S models available on 16th May 2011. For those waiting for their specific operator update, rest assured that we’re working very closely with each operator to get this just right and will update you as soon as we possibly can. Once again, we really appreciate your support and patience on this.

Finally a date!
Click to expand...


Then why the f**k press release to the tech blogs and put on your website its being issued when it clearly chuffin isn't!!!!

I think I speak for the entire non vodafone community here when I say....it is all bollocks and HTC couldnt organise a piss up in a brewery.
 
malcster said:
Got to feel for the support desk crew
Click to expand...

Indeed, I do genuinely feel sorry for them. They've been given sh*tty info and their knowledge base must be pants.

I've just come off the phone to the Orange Customer Services team who passed me through to their data services department. After a very lengthy conversation, the basic jist is this - Branded or Unbranded, they're 99% sure that if you're running a stock HTC ROM, you'll get the update from HTC as the firmware is programmed to update like with like.

Phew.
 
El Presidente said:
Indeed, I do genuinely feel sorry for them. They've been given sh*tty info and their knowledge base must be pants.

I've just come off the phone to the Orange Customer Services team who passed me through to their data services department. After a very lengthy conversation, the basic jist is this - Branded or Unbranded, they're 99% sure that if you're running a stock HTC ROM, you'll get the update from HTC as the firmware is programmed to update like with like.

Phew.
Click to expand...

Totally agree with this. The software itself has the code for updates, not through IMEI number. I remember the good old days when you can de-brand your no nokias so you can put any sim in... If IMEI handles the branding, it would have been impossible to de-brand your old nokia no...

I always thought IMEI holds information on what network you on, and what location you are on so that if your handset is ever stolen, you just blacklist the IMEI device so it cannot be used...
 
If you're that bothered that you must have gb now, just get the ruu that was leaked some weeks back, it's exactly the same as what the ota will give you (unbranded).
 
arlrb said:
If you're that bothered that you must have gb now, just get the ruu that was leaked some weeks back, it's exactly the same as what the ota will give you (unbranded).
Click to expand...

Why would you say something like that? There is no guarantee that it'll be exactly the say + the OTA may even fix some bugs or something!
 
Maybe, maybe not.
The ruu that was leaked at the time is exactly the same as the ota that was released at that time.
I can't tell the future.
 
springy said:
I always thought IMEI holds information on what network you on, and what location you are on so that if your handset is ever stolen, you just blacklist the IMEI device so it cannot be used...
Click to expand...

IMEI is just a unique identifier for the phone. A serial number. Similar to the MAC address for network devices or the chassis number on a car. It has no bearing on where the phone will be used or which network.
Phones can be barred from all networks in the UK by reporting the phone as stolen and providing the IMEI. That doesn't prevent the phone from being used elsewhere on other networks.
 
So if you have a branded DHD the update will be pushed by the network. I believe I have a generic phone, but it could be just sim unlocked.

If it is branded and sim unlocked techenically I wouldn't get the update, as i've got O2 UK sim inserted & O2 don't support the DHD. What do you think?:confused:
 
Fonzig said:
So if you have a branded DHD the update will be pushed by the network. I believe I have a generic phone, but it could be just sim unlocked.

If it is branded and sim unlocked techenically I wouldn't get the update, as i've got O2 UK sim inserted & O2 don't support the DHD. What do you think?:confused:
Click to expand...

you w(sh)ould get the update when the network who have "branded" your handset decide to push the update through...
 
Well, I only hope this "branded" malarky doesn't cause some 3 bloatware to head to my phone when it is updated. I've e-mailed 3 to enquire about the issue, as one of the reasons I went with them was the offer of an unbranded phone. I don't really think it's acceptable from their side that their front line customer services knows nothing about the update. I'm also curious what happens when my contract is up (as at that point I own the phone outright). I don't want to still be marked as a 3 branded phone user at that point (regardless of whether I'm using their network or not).
 
malcster said:
repost.jpg
[/img]
Click to expand...
love it!!!!!!!!
 
You must log in or register to reply here.
Back
Top Bottom