Well, I try to stay away from Sprint CS and tech support as much as possible...in fact, except for 1 or 2 CS calls, I've managed to do it for 13 years so far. I think that this is a quick-fix deal by HTC that involves an internal tool that could quickly and reliably root the phone, regardless of the release the phone is on...something they don't want to see in the wild, since the root community could root any release they put out in the future instantly and not even have to break a sweat. I'll bet that's why they are going this route.
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htc going to help us fix our "unofficial" updated phones
- Thread starter 84guy
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- htc evo 4g
I just called 3 Sprint Stores in the Chicago area, and NONE of them know what the heck I'm talking about. I spoke to two techs at each store and a manager at two of the stores.
According to them, if HTC put it out there, then HTC will provide a fix. This post from "HTC" reminds me a lot about the posts that came out on Monday that said that Froyo was postponed indefinitely.
I have a feeling that we'll see an OTA fix soon without having to deal with the hassles of Sprint Repair Centers.
Hold tight everyone.
Well, you are right about their track record of handing out reliable information...I think they just make stuff up to get people off the phone.
In any event, I'm holding out for a while anyway. I'm very hesitant to drop my perfect EVO off at a Sprint store and let them do anything to it. We'll see if they actually come up with a surprise this time...or if an XDA dev does.
potterdood
Android Enthusiast
my friend didn't do any updates and his firmware is 1.32.651.6 cl171253 is there a reason that when he tries to update to 2.2 there are no updates to be found?
zombdroid
Android Enthusiast
I don't see fake troll crap going on in this thread. See my emails with HTC today. HTC is telling people to take their phones to Sprint Repair stores. The Sprint employees I talked to today where surprised when I showed them the first email from HTC.
_______________
Dear xxxxx,
My name is xxxx and I would be more then happy to assist you today. I understand that you have installed the 3.26.651.3 software? This was an unofficial version of the software not ment for public use. If you have installed this software then you will need to take your phone into a Sprint Corporate Repairs store so that they may flash correct software onto the phone. Once you have the correct software then you will be able to get the 2.2 software that is rolling out now.
To send a reply to this message or let me know I have successfully answered your question log in to our ContactUs site using your email address and your ticket number xxxxx.
Sincerely,
xxxxx
_______________
Dear xxxxxxx,
I apologize about any inconvenience that you may have experienced. If you could please reply with the Sprint Corporate Repairs store address, and the individual’s name you spoke with I can have this matter looked into. Additionally, if you could respond with the following:
Has to be on 1.47 to update to the new release.
Good to know. My stores are still clueless, but I just got off the phone with an HTC rep. I was advised to wait a couple of days for the stores to get the software to perform the rollback. If I still have no luck with my local stores, I should call back and have this escalated.
I also asked about a manual update. He said that there are no plans that he's heard of, BUT he doesn't doubt that it's in the works. So that's promising. I would rather deal with my own ignorance, than someone else's.
Thanks for the info!
potterdood
Android Enthusiast
how does he get on 1.47? and when he gets on it the update will appear?
HTC update on his phone if he isn't rooted.
potterdood
Android Enthusiast
like you go to about phone and then system updates, he said he's showing nothing there. He isn't rooted.
Not sure if this has been said yet, but it sounds like HTC is going to be releasing a patch to those of us that downloaded the .3 version. Here's an email I received about my uptime/awake time issues from HTC (I didn't even ask about a patch). He didn't even mention anything about Sprint receiving software to rollback our software:
" I know there are some issues with getting the official update after you have downloaded the leaked version of the rom. There is going to be a patch sent out to the customers that downloaded the leaked version to update the device to the official release. So far we have not had any reports of battery issues with the new version of android or received any reports of the settings being changed with regard to the battery. If more people start showing up with more and more battery issues then there will be a patch released for the device. I do not know when the update patch is supposed to be coming but we can expect it within the next couple of weeks or so."
" I know there are some issues with getting the official update after you have downloaded the leaked version of the rom. There is going to be a patch sent out to the customers that downloaded the leaked version to update the device to the official release. So far we have not had any reports of battery issues with the new version of android or received any reports of the settings being changed with regard to the battery. If more people start showing up with more and more battery issues then there will be a patch released for the device. I do not know when the update patch is supposed to be coming but we can expect it within the next couple of weeks or so."
unplugged1
Android Enthusiast
My phone is just fine. I will wait on HTC rather than try my luck with a Sprint Service Center. If they even successfully flashed the Evo, it would require a hard reset and that would mean I would have to assign all my ringtones to contacts again. (I have about 12 different ringtones.)
IXIShogunR1
Well-Known Member
wonder if they found a "power" issue with .3..... my phone can idol for like 8 hours and only lose like 3-6% battery but when doing things on it, its like it just sucks power to no end........
which it is expected, just seems a little extream sometimes.... but this is a very power hungry phone its probably something i just didn't really notice before as i find myself using the phone more these days.... so maybe its possible that .3 uses more power due to some software problem? idk just speculation as a reason the OTA is .6
guess i'll find out when the "patch" hits if that happens
and to add: not complaining about power consumption.... just something that i noticed i still get through a whole day with the phone doing 20-50 text sometimes more.... browsing.... and w/e else i do cause i'm bored and play with my phone
16 hours off charger right now 87% very very light use day as i'm at home
zombdroid
Android Enthusiast
This person must not have looked at my support case.
Droidone
Android Enthusiast
Went to my local sprint store and found out that only one person in the whole store has access to the software and that person is not in. I have to go back and hopefully he will be in and I can get it done. This must really be a special piece of software because it is well guarded. I don't think they want the public to get their hands on it.
GhostFlame
Well-Known Member
Just like they didn't want us to download V.3
GiftedPlacebo
Well-Known Member
On Facebook:
HTCIf you who installed an unofficial update on EVO last week, we working on a simple, effortless solution. Please bear with us a bit longer.via HootSuite -13 minutes ago
Welcome to Facebook
HTCIf you who installed an unofficial update on EVO last week, we working on a simple, effortless solution. Please bear with us a bit longer.via HootSuite -13 minutes ago
Welcome to Facebook
That sounds slightly encouraging...assuming that "simple, effortless" = "don't have to bring it in to the Sprint repair shop"
GiftedPlacebo
Well-Known Member
Yep, sounds promising, although HTC's grammar is seriously lacking....
I emailed HTC this morning and already received a response. They said, "just don't hold the phone that way."... Just kidding.
Here is their response:
"I am sorry to hear you have been having issues with the update to your phone. Some Sprint corporate stores are unable to roll back the software. Due to the response generated for this issue, we will be issueing an update that will fix the Evo's that have updated the software from elsewhere and rectify the issue. In short, we are working on a solution to fix your issue as we speak.
To send a reply to this message or let me know I have successfully answered your question log in to our ContactUs site using your email address and your ticket number XXXXXX."
So it looks like we may not have to deal with some of those clueless Sprint employees after all. Hopefully the "patch" includes fixes to the bugs that a few of us are still encountering.
This may just be a cookie-cutter response from HTC, but it at least gives me some sort of hope.
Here is their response:
"I am sorry to hear you have been having issues with the update to your phone. Some Sprint corporate stores are unable to roll back the software. Due to the response generated for this issue, we will be issueing an update that will fix the Evo's that have updated the software from elsewhere and rectify the issue. In short, we are working on a solution to fix your issue as we speak.
To send a reply to this message or let me know I have successfully answered your question log in to our ContactUs site using your email address and your ticket number XXXXXX."
So it looks like we may not have to deal with some of those clueless Sprint employees after all. Hopefully the "patch" includes fixes to the bugs that a few of us are still encountering.
This may just be a cookie-cutter response from HTC, but it at least gives me some sort of hope.
wase4711
Android Expert
I've got a news flash for you..
HTC has plenty of clueless employees as well...
I believe a fix is coming down the road, but if anything thinks that the support people at HTC OR Sprint, that you reach when you call in, have any more of a clue that your dog does, then you are just very naive..
When the fix comes out, it comes out; these people are not told anything more than you will find on these boards, so save your time and money, and dont bother calling them or emailing them..
HTC has plenty of clueless employees as well...
I believe a fix is coming down the road, but if anything thinks that the support people at HTC OR Sprint, that you reach when you call in, have any more of a clue that your dog does, then you are just very naive..
When the fix comes out, it comes out; these people are not told anything more than you will find on these boards, so save your time and money, and dont bother calling them or emailing them..
pwnst*r
Android Expert
/thread
Have you considered this?
http://androidforums.com/support-troubleshooting-evo-4g/141369-how-fix-froyo.html
^This, times a bazillion - in my opinion.