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Note 7 Recall - Anyone been contacted by Samsung or their carrier yet?

The_Chief said:
I did. And I have no intention of returning it through Sam's Club, primarily because (a) it's 35 miles away; and (b) Samsung will likely get me the replacement a lot faster than Sam's Club can.
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How are you getting your replacement direct from Samsung? I prefer NOT to deal with Sam's ever again on cellphones!
 
Nope: since I bought the phone at Sam's Club, I guess I have to wait for Sam's Club to get replenishment stock in. However, if Samsung calls me first (HA!) and offers me an exchange, I'll pounce on it. And you're right... never again will I get a phone from Sam's Club. The $150 gift card was not worth this.
 
I just received my official email from Sam's Club just a few minutes ago. Offered to exchange for S7 or S7 Edge or return it and the $150 gift card! Guess I will be praying I can keep this thing cooled down while it is charging!!!
 
What I was told earlier today by a Samsung rep
 

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Exactly what I was told. No ship date but in the mean time put it in the refrigerator if it overheats.. hmmm overheating, fridge, condensation???? What am I missing?
 
Wasn't that gift card a GIFT with purchase? As I understand it they can't require you to return the gift even if you do return the purchase. It's all in the terminology.
Also, I spoke with a Samsung rep today and was told to expect the phones to be released next week by the CPSC's approval.
 
Not 5 minutes ago on the ABC evening news, they were doing a story on the Note and the reporter said, "We tried reaching out to Samsung, but they did not want to talk to us over the phone".....no duh! They probably all have Note 7s and are afraid to use em!!
 
ShaiMere said:
What I was told earlier today by a Samsung rep
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OK so it's in the hands of the CPSC. So what the heck are they going to do, check a couple of Note 7's by wearing it around in their pockets for a week or charge it every night under their pillow while falling asleep to see if any fires or explosions occur? How can they determine if the new Note 7 and battery is going to be OK when only 35 or so out of how many million had actual failure. This is a bureacratic sham!

TexandroidSS said:
Not 5 minutes ago on the ABC evening news, they were doing a story on the Note and the reporter said, "We tried reaching out to Samsung, but they did not want to talk to us over the phone".....no duh! They probably all have Note 7s and are afraid to use em!!
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Smart move on Samsung's part because they would've contorted anything they said anyway.

Now ABC in a hail Mary effort to make headlines can get Brian Williams in temporarily to report that he was at the Samsung subsidiary (SDI) battery factory and one of the batteries intended for the new Note 7 exploded right in front of him. Then he'll retract it a week later that he only drove by the factory in a rental car on his way to meet with Dennis Rodman and Kim Jong-Un at a baskeball game in North Korea. o_O
 
toptobottom said:
OK so it's in the hands of the CPSC. So what the heck are they going to do, check a couple of Note 7's by wearing it around in their pockets for a week or charge it every night under their pillow while falling asleep to see if any fires or explosions occur? How can they determine if the new Note 7 and battery is going to be OK when only 35 or so out of how many million had actual failure. This is a bureacratic sham!

Smart move on Samsung's part because they would've contorted anything they said anyway.

Now ABC in a hail Mary effort to make headlines can get Brian Williams in temporarily to report that he was at the Samsung subsidiary (SDI) battery factory and one of the batteries intended for the new Note 7 exploded right in front of him. Then he'll retract it a week later that he only drove by the factory in a rental car on his way to meet with Dennis Rodman and Kim Jong-Un at a baskeball game in North Korea. o_O
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Now the count in the United States is over 70 battery explosions. This is what they announced on the news this morning.
 
Preach2k said:
Now the count in the United States is over 70 battery explosions. This is what they announced on the news this morning.
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Yup, now they start with the multiplier principle. First, you double it (35X2=70), then quadruple it, and so on so forth. At some point soon, they'll stop with the multiplier (because they can't count that high) and report that incidents have reached "Catastrophic Proportions!" So, does anyone question why Samsung declines to talk with them?

It may get to the level of bastardizing Samsung as being inhumane and those of you in wait for your new Note 7 will never see it's crossing over any US Border. Hopefully the CPSC doesn't blow it and gives fast approval so the media doesn't get this opportunity to lay the schmear on the bagel really thick.
 
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I got an email from Sam's Club, giving me the option of (a) returning the Note 7 and canceling the whole thing; or (b) exchanging it for an S7 or other 6-month old device... neither of which I want to do. So, I called Sam's Club Corporate. And the rep essentially parroted the email, even after I told her that the local store had given me the third option of holding onto my Note 7 and trading it out for a new Note 7 when they arrive. She said if that's what they promised, to get that assurance in writing from the store manager.

After that conversation I called the local Sam's Club store and talked to a member of management, who put me on hold and, after about a minute, came back and said sure... come get the assurance in writing. Signed by management.

So it looks like Sam's Club's right hand has no idea what the left hand is doing. All I know is my next trip up there, I'm getting that letter. And sitting on my Note 7, waiting for a new one.
 
The_Chief said:
I got an email from Sam's Club, giving me the option of (a) returning the Note 7 and canceling the whole thing; or (b) exchanging it for an S7 or other 6-month old device... neither of which I want to do. So, I called Sam's Club Corporate. And the rep essentially parroted the email, even after I told her that the local store had given me the third option of holding onto my Note 7 and trading it out for a new Note 7 when they arrive. She said if that's what they promised, to get that assurance in writing from the store manager.

After that conversation I called the local Sam's Club store and talked to a member of management, who put me on hold and, after about a minute, came back and said sure... come get the assurance in writing. Signed by management.

So it looks like Sam's Club's right hand has no idea what the left hand is doing. All I know is my next trip up there, I'm getting that letter. And sitting on my Note 7, waiting for a new one.
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They'll probably insist that they write the letter on your Note 7 hoping that it'll explode and destroy any evidence of what they promised....
 
I don't really care about the bad press. I just want the this thing resolved..the Note 7 was the greatest phone in SAMSUNG HISTORY. I want that and it's the only phone I want period. I don't want no damn Nexus with the weird camera issues..I don't want the damn One Plus 3 with it missing something that makes it whole. I don't want the Axon 7 even though it's great for the price..DAMN SURE will never get a IPhone 7 that can't even make a headphone jack for it's device. No...this 256 GB card is befitting of the Note 7. That's what I deserve..it's what I want. S7 Edge is alright but it's not big enough and it doesn't have the S pen. NOPE. Not good enough.
 
R=G said:
I don't really care about the bad press. I just want the this thing resolved..the Note 7 was the greatest phone in SAMSUNG HISTORY. I want that and it's the only phone I want period. I don't want no damn Nexus with the weird camera issues..I don't want the damn One Plus 3 with it missing something that makes it whole. I don't want the Axon 7 even though it's great for the price..DAMN SURE will never get a IPhone 7 that can't even make a headphone jack for it's device. No...this 256 GB card is befitting of the Note 7. That's what I deserve..it's what I want. S7 Edge is alright but it's not big enough and it doesn't have the S pen. NOPE. Not good enough.
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On Monday I actually went out and bought one, and so far I'm very impressed with it, apart from the iris scanner, can't make that work at all. The last Samsung top-of-the-line phone I bought was the original Samsung Galaxy in 2010.
 
Woohoo!! The operator at my Sam's Club just sighs when I call and ask for cell phone kiosk....poor poor people! I am so over it! I do have 2 email confirmations for Note7 holds from Sam's. I think they are aware I am waiting to swap mine out!
 
The cpsc have official recalled note 7 sold before 9/15/16.. And new note 7 should be in to us carriers by 9/23/16..you can check to see if you have an affected device on Samsung's website. Apparently mines is affected. Sigh
 
Mine too. I also saw the news about the update to limit our battery charge to 60%. Yeah, make me accept that update. I'd have a dead phone every day by the time I got home from work! One more week. I think I can make it...
 
Just got the email 20 minutes ago from Samsung..the new Note 7s will be in all carriers by Sept 21st. Thank goodness...S7 Edge is alright but it's not the greatest Samsung phone of all time. The countdown till I get my beautiful Coral Blue in my hands around this time next week.
 
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