Sounds to me like you and whomever you talked to (you do have a name written down as well as the date and time?) regarding the phone entered into an oral contract for you to pick up the phone tomorrow. If I went in tomorrow and was denied, I would be understanding and not get upset. At this point in time you have a disagreement between the two parties. I figure that I had been damaged around $100 and that the store could issue me a credit for when the phone arrived. Make sure that you take notes while you are having the discussion taking down names and documenting what was said. I would then stop at your local version of a District Justice court and fill out the paperwork for breach of contract suit as you had placed justifiable reliance on the store that your phone would be ready for pick up . (You double checked and triple checked with them, even gave them ample opportunity to back out of the agreement right?) Since you have been damaged additionally by this time, make it out for $150. Hopefully the store will see the error of their ways (or your phone will be available

) and you can be happy and skip the last step. If not, eventually the suit will reach someone with the authority to settle and at least you'll be compensated for your getting the run around. Extreme? Maybe. But if no one holds their feet to the fire, they will continue to do stuff like this to their customers. I used to let stuff like this happen to me all the time. Finally got tired of it. I bet that if it does result in paperwork filed, it will be a lot less likely to happen to someone else in the future, at least at that particular store. It is very satisfying when the settlement check arrives and they finally acknowledge that they were the bad guys(girls). And it usually only goes to the manager of the store. If you adequately and appropriately present your case to him/her, they will usually take care of it on the spot.