same here; when I asked VZW customer service about the order purgatory, this was their response which I find a bit disconcerting:
After a review of your account I do not find indication of an order placed. I tried searching using the order number you provided, xxxxxxx, to no avail. I received a message no order for equipment found.
I am able to provide you with the toll free number for our Internet Order Team, 800-711-7773 . Their hours of operation are M-F: 8 AM - 9 PM ET Sat: 8 AM - 5 PM ET. This team may be able to give you status of your order or let your know when you should expect shipment and delivery.
I would also like to thank you for considering renewal of your contract by making an equipment purchase. It is loyal customers like yourself that make Verizon Wireless a success, and we appreciate your continued business.
Should you have additional concerns regarding your delivery and shipment date or reaching the Internet Order team, please feel free to call me or send us a new email.