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***Official HTC Incredible Thread***

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Kind of weird -- I just called customer service to "check up" on the status of my online order. The guy said there's no sign of my order on the system. What?!

Could Verizon be hiding the online orders from their customer service associates?
 
FreeLancer35 said:
Snap On Cover (Hard)
Black w/ Red Gradient - VZW6300COVRDG
4541547720_8ab22109b0_m.jpg


call #611 on your current verizon cell phone, press option 4 then press option 0 to talk to a CSR. Enjoy!
Click to expand...

Thank you SO MUCH! I just did this myself.
 
Fatalah said:
Kind of weird -- I just called customer service to "check up" on the status of my online order. The guy said there's no sign of my order on the system. What?!

Could Verizon be hiding the online orders from their customer service associates?
Click to expand...

It sounds like the orders are "locked" in the system. My guess is that this is why the orders are not showing up to CSRs.
 
just called to order the red/black case and the girl laughed that I had the product ID number, and said 'you must have got that from one of those forums' I also asked about the extended batteries but she said they cant process them yet but she put a note in her system to check each day for me and to auto release one when its available ( which will be before thursday!)
 
FreeLancer35 said:
Snap On Cover (Hard)
Black w/ Red Gradient - VZW6300COVRDG
4541547720_8ab22109b0_m.jpg


call #611 on your current verizon cell phone, press option 4 then press option 0 to talk to a CSR. Enjoy!
Click to expand...

macdaddybuff said:
On with them now trying to get my 25% discount to show up. Not showing up for some reason. She is like I know it is supposed to be there because I can see who you work for. Waiting game right now.. Thanks for the tip btw.
Click to expand...


I just did this. My discount didn't show either but she had so much trouble finding the case in the first place that I didn't want the hassle of arguing for my discount too. Oh well. It's only a couple of bucks...
 
Fatalah said:
Kind of weird -- I just called customer service to "check up" on the status of my online order. The guy said there's no sign of my order on the system. What?!

Could Verizon be hiding the online orders from their customer service associates?
Click to expand...

yes. I don't know if they are trying to hide them, but there is some reason why cust svc (*611) can't see them. when I called, he looked and said the same " I don't see any orders for you". then I told him I pre-ordered it online and he indicated that there is another system for those orders and he didn't have access to it.

whatever the disconnect is, verizon should make sure all the csr's can see all the orders for a customer.

just to be sure, when I got home I checked the status of my order using the link in the confirmation email - it was there and everything was in order.
 
Fatalah said:
Kind of weird -- I just called customer service to "check up" on the status of my online order. The guy said there's no sign of my order on the system. What?!

Could Verizon be hiding the online orders from their customer service associates?
Click to expand...

Make sure you are talking to the online department, i've had to get transferred from regular reps to online reps. The regular reps can't access online orders it seems.
 
appsmgr said:
yes. I don't know if they are trying to hide them, but there is some reason why cust svc (*611) can't see them. when I called, he looked and said the same " I don't see any orders for you". then I told him I pre-ordered it online and he indicated that there is another system for those orders and he didn't have access to it.

whatever the disconnect is, verizon should make sure all the csr's can see all the orders for a customer.

just to be sure, when I got home I checked the status of my order using the link in the confirmation email - it was there and everything was in order.
Click to expand...

ask them to transfer you to the internet sales dept. They can see the orders the regular csrs cant. Its strange but as soon as you transfer they find it right away
 
JMKosmo said:
OK. Anyone have any history with these cases? These are for the Eris, I hope they make them for the Incredible soon. Any recommendations?


I like either of these:


Innocase II Surface, Black

or

DROID ERIS by HTC Commuter Series Case // OtterBox.com

or

DROID ERIS by HTC Impact Series Case // OtterBox.com


Not sure what the difference between the two Otterbox ones are yet.
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I personally loved these cases for my iPhone. They provide the right amount of protection while not taking away from the style of the phone. They do not add much to the size of the phone either. I checked their website a few days ago and they have a blurb on their homepage saying "Coming Soon for HTC Incredible".
 
hey, how long are people's confirmation numbers for their pre-order??

i want to make sure i'm looking at the right number. mine is 9 digits long
 
macdaddybuff said:
She had to manually apply it. I don't think it showed up for any us that are VZ employees.
Click to expand...
I just called in and ordered my case. She didn't see the discount until she put it in my cart through her system (she didn't see it at all when she looked at it as me). The discount was automatic.
 
I was holding off on the red/black case because if I got the extended battery it would not work. Now after hearing the "tests" of those proving to be false values I'll stick with the genuine product for now and grab this thing.
 
Sorry for the noob question. I have a questions about gps and the weather app on the homescreen integrated with the clock. does gps have to be enabled for it to show your local hometown weather, or does it need to be enabled just so that it will auto change when you go to a different city?

I would rather leave the gps off and conserve battery, but I also want my homescreen clock to display my local weather. Can I just manually tell the weather app what city to display?
 
mayerr2 said:
I personally loved these cases for my iPhone. They provide the right amount of protection while not taking away from the style of the phone. They do not add much to the size of the phone either. I checked their website a few days ago and they have a blurb on their homepage saying "Coming Soon for HTC Incredible".
Click to expand...



Which case? The Seidio or the Otterbox?
 
Rhuston502 said:
Sorry for the noob question. I have a questions about gps and the weather app on the homescreen integrated with the clock. does gps have to be enabled for it to show your local hometown weather, or does it need to be enabled just so that it will auto change when you go to a different city?

I would rather leave the gps off and conserve battery, but I also want my homescreen clock to display my local weather. Can I just manually tell the weather app what city to display?
Click to expand...

I belive it can also use what Cell Tower its currently pinging off of to get its location. Someone correct me if i am wrong.
 
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