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***Official HTC Incredible Thread***

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Always said:
I am INCREDIBLY mad with Verizon right now. I've never been this furious with customer service in my life. Read on if you're curious.

I heard about the SMART30 promo code today, and read about how some people were about to get the discount applied to their already placed order. I figured I would go ahead and do the same.

I called *611, and explained the situation to the CSR. She told me that I could get my problem resolved by the internet service team (8663387390).

I called the internet service team, and reexplained the situation. The CSR said that she had been handling calls about the SMART30 promo all day and that she would gladly give me the discount if I could provide the credit card used to complete the original transaction. I didn't have it on me, so I asked if I could call back later. She said that she took a screenshot of the file (my account? I'm not sure what it was) and placed it into my account-- she ensured me that the next time I called with the card number, I would get my discount.

A couple hours later (just now), I called again, and reexplained my previous call. This CSR said that there was a recent decision (at 4:30pm or something) about the promo code. I couldn't get the discount because I didn't place the order when the promo was up. She said that the promo was an error and was not supposed to have been up until the 1st. I explained that the other CSR said I would get my discount when I came back with my card, and she got the supervisor on the line.

He said the exact same thing. Apparently, everyone who called in today to get the SMART30 discount WILL NOT get the discount if they didn't place their preorder between sometime the day before yesterday and yesterday (even if you called in before 4:30pm).

After some one-sided words (he kept shutting down anything I had to say with "the "treasury" handles all discount requests"), I gave up.

I was speechless, mad, and frustrated. I simply said "okay, thank you, bye" and hung up because I couldn't think of anything else to say.

So yeah. For everyone who got their discount, I don't think you'll be getting them anymore.

I hate Verizon. All they do is cheat us. :(

Why should the pre-order people get shafted out of 30 bucks that the people who buy on the 1st day get to save? Because we're eager to get their new phone as quickly as possible? Because we followed the news and got too psyched for it?

What do you guys think? Should I call back? What do I do?
Click to expand...

You're an idiot. You were perfectly happy with the price of the phone an hour ago, but as soon as you find out about a promo code you flip your lid. If anybody got the discount, BONUS. If you didn't *shrug* no skin of your nose, you never thought you were getting a bonus in the first place.
 
Ender11 said:
You're an idiot. You were perfectly happy with the price of the phone an hour ago, but as soon as you find out about a promo code you flip your lid. If anybody got the discount, BONUS. If you didn't *shrug* no skin of your nose, you never thought you were getting a bonus in the first place.
Click to expand...


Please don't call people idiots. It's rude and it negates your valid point.
 
LisaFBG said:
Was on hold with Verizon for over 20 minutes when I called *611. I felt like the phone got a bit warm. But I also have to say it feels far from cheap or plasticky to me. So, far I am really loving it. And, there is definitely going to be a learning curve on this phone. For example, it just made a noise and now I have to figure out what that noise meant :)
Click to expand...

Excuse me.:o
 
The Incredible's incredible journey!
Apr 27, 2010 4:10 PM
At dest sort facility

SEATTLE, WA

Apr 27, 2010 2:33 PM
Departed FedEx location
OAKLAND, CA​


From Oakland, CA to Seattle, WA in less than two hours!? Wow! Just think if this phone is capable of travelling over 800 miles in less than two hours what else this phone will be able to do!!!

I guess I'll know tomorrow....
 
TECHIE0354 said:
Ok guys, I need help with an executive decision. I preordered at BB a few weeks back hoping to get my Inc Thursday morning. After reading all your posts about the BB stocking issues, I call my BB only to be told they dont have the phone in stock yet. Im at my wits end. Like all of you, I want my phone Thursday, should I 1) Order online with overnight delivery? 2) Hope BB gets the Inc in stock tomorrow? or 3) Wait at a VZ store a few hours early Thursday morning? If it helps any, I live in NYC and am paying full price for the phone ( I used my NE2 for the Moto Droid ). Thanks in advance guys!
Click to expand...


Even many Verizon stores have not received their stocks yet. Corporate is probably delivering the "Just in Time" to prevent early sales. I understand that approach given the interest.

Have faith.
 
Always:

It's $30 bucks!!!

I say relax. You payed what you thought was a fair price and if u never found out about the discount you'd still be happy as a pig in $h*t.

I'm sure when your phone is in hand, you'll forget all about this... :)
 
FedEx just dropped of my incredible (yay) and FWIW they included a 2gb Sandisk card. I recall some mention of an included card, but quit keeping up with this thread a few days ago.
 
Few companies offer retroactive application of discounts. I think that there is an expectation of Verizon doing something that very few other firms do. I'm not sure where this expectation comes from - other than the desire to save money. Unless the discount specifically says that is can be retroactively applied - I don't see Verizon as acting unfairly, dishonestly, unethically or as "cheats".

If you feel you have been "cheated" - please explain what agreement that they violated.

Always said:
I am INCREDIBLY mad with Verizon right now. I've never been this furious with customer service in my life. Read on if you're curious.

I heard about the SMART30 promo code today, and read about how some people were about to get the discount applied to their already placed order. I figured I would go ahead and do the same.

I called *611, and explained the situation to the CSR. She told me that I could get my problem resolved by the internet service team (8663387390).

I called the internet service team, and reexplained the situation. The CSR said that she had been handling calls about the SMART30 promo all day and that she would gladly give me the discount if I could provide the credit card used to complete the original transaction. I didn't have it on me, so I asked if I could call back later. She said that she took a screenshot of the file (my account? I'm not sure what it was) and placed it into my account-- she ensured me that the next time I called with the card number, I would get my discount.

A couple hours later (just now), I called again, and reexplained my previous call. This CSR said that there was a recent decision (at 4:30pm or something) about the promo code. I couldn't get the discount because I didn't place the order when the promo was up. She said that the promo was an error and was not supposed to have been up until the 1st. I explained that the other CSR said I would get my discount when I came back with my card, and she got the supervisor on the line.

He said the exact same thing. Apparently, everyone who called in today to get the SMART30 discount WILL NOT get the discount if they didn't place their preorder between sometime the day before yesterday and yesterday (even if you called in before 4:30pm).

After some one-sided words (he kept shutting down anything I had to say with "the "treasury" handles all discount requests"), I gave up.

I was speechless, mad, and frustrated. I simply said "okay, thank you, bye" and hung up because I couldn't think of anything else to say.

So yeah. For everyone who got their discount, I don't think you'll be getting them anymore.

I hate Verizon. All they do is cheat us. :(

Why should the pre-order people get shafted out of 30 bucks that the people who buy on the 1st day get to save? Because we're eager to get their new phone as quickly as possible? Because we followed the news and got too psyched for it?

What do you guys think? Should I call back? What do I do?
Click to expand...
 
Always said:
I am INCREDIBLY mad with Verizon right now. I've never been this furious with customer service in my life. Read on if you're curious.

I heard about the SMART30 promo code today, and read about how some people were about to get the discount applied to their already placed order. I figured I would go ahead and do the same.

I called *611, and explained the situation to the CSR. She told me that I could get my problem resolved by the internet service team (8663387390).

I called the internet service team, and reexplained the situation. The CSR said that she had been handling calls about the SMART30 promo all day and that she would gladly give me the discount if I could provide the credit card used to complete the original transaction. I didn't have it on me, so I asked if I could call back later. She said that she took a screenshot of the file (my account? I'm not sure what it was) and placed it into my account-- she ensured me that the next time I called with the card number, I would get my discount.

A couple hours later (just now), I called again, and reexplained my previous call. This CSR said that there was a recent decision (at 4:30pm or something) about the promo code. I couldn't get the discount because I didn't place the order when the promo was up. She said that the promo was an error and was not supposed to have been up until the 1st. I explained that the other CSR said I would get my discount when I came back with my card, and she got the supervisor on the line.

He said the exact same thing. Apparently, everyone who called in today to get the SMART30 discount WILL NOT get the discount if they didn't place their preorder between sometime the day before yesterday and yesterday (even if you called in before 4:30pm).

After some one-sided words (he kept shutting down anything I had to say with "the "treasury" handles all discount requests"), I gave up.

I was speechless, mad, and frustrated. I simply said "okay, thank you, bye" and hung up because I couldn't think of anything else to say.

So yeah. For everyone who got their discount, I don't think you'll be getting them anymore.

I hate Verizon. All they do is cheat us. :(

Why should the pre-order people get shafted out of 30 bucks that the people who buy on the 1st day get to save? Because we're eager to get their new phone as quickly as possible? Because we followed the news and got too psyched for it?

What do you guys think? Should I call back? What do I do?
Click to expand...
the discount is for new activations only. Are you a new activation?
 
crimton said:
just called my local fedex express and they are gonna hold my package for me and i will be able to pick it up in the morning at 9:00am :)
Click to expand...

AHH i called my local fedex place and when she pulled up my package she was like ya we can hold if for you... then she asked "oh is this one of those verizon packages?" ::crap crap crap:: yes it is,, "oh we cant hold those...."

ugh....
 
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