• After 15+ years, we've made a big change: Android Forums is now Early Bird Club. Learn more here.

Root SBF/Gingerbread killed 3G on my phone. Warranty replacement on its way.

At least if it ever gets put into a bag, you know which one it is ;)
 
I don't feel like someone at Cosco or Verizon telling people to 'go ahead and return the device you bricked because you rooted it' makes any difference personally. Who cares what they tell you?

If you went to a car lot and the sales guy said, "you know what, I know Chrysler doesn't like to take claims on engines that have blown because the owners didn't change the oil for 50,000 miles... but you know what, if you buy your Chrysler here, I'll send it to them anyway. So don't worry about changing your oil". That's not taking personal responsiblity, that's letting someone else be your enabler.

What Binary, me and many others around here are saying, root the phone, deal with it when it bricks on your own so that Motorola can't defend it's practices by saying it has to guard against consumers screwing up their phones and costing them money. Because that's what Motorola claims no matter what we want to believe.

It's not a 'holier than thou' stance because we have rooted our devices, and we've also bricked them. Mine was down for 3 days before I finally got it back up again. I could have taken it to Verizon after day one and got it replaced if I wanted, but I took the responsability for my own actions just like everyone who told me if I rooted my phone, I'd have to do.

That's just the way some people feel around here.
 
I don't feel like someone at Cosco or Verizon telling people to 'go ahead and return the device you bricked because you rooted it' makes any difference personally. Who cares what they tell you?

If you went to a car lot and the sales guy said, "you know what, I know Chrysler doesn't like to take claims on engines that have blown because the owners didn't change the oil for 50,000 miles... but you know what, if you buy your Chrysler here, I'll send it to them anyway. So don't worry about changing your oil". That's not taking personal responsiblity, that's letting someone else be your enabler.

What Binary, me and many others around here are saying, root the phone, deal with it when it bricks on your own so that Motorola can't defend it's practices by saying it has to guard against consumers screwing up their phones and costing them money. Because that's what Motorola claims no matter what we want to believe.

It's not a 'holier than thou' stance because we have rooted our devices, and we've also bricked them. Mine was down for 3 days before I finally got it back up again. I could have taken it to Verizon after day one and got it replaced if I wanted, but I took the responsability for my own actions just like everyone who told me if I rooted my phone, I'd have to do.

That's just the way some people feel around here.

I don't think this stand on principle really applies, and yes, I do think it's a 'holier-than-thou' position. You're better at fixing a bricked phone than I am. Fantastic for you, really. I couldn't get it done with the help I was getting from the various forums I frequent, so I went to Verizon. They couldn't get it done, so they sent me another phone. I didn't send them a bricked phone, either. I sent back a phone with .340 installed with everything other than a fully working 3G connection.

If a Verizon customer service rep decides to cut me a break, I'm not an asshole for accepting it. Like I said, if he had told me there wasn't anything he could do I would have bought another one used and continued to tinker with the old one in the meantime.

The first thing I did with the new DX I got in the mail? Rooted and themed with the black/green stock GB theme. Not gonna fool around with unreliable ROMs anymore. I've learned that, you'll be happy to know. :)
 
I don't think this stand on principle really applies, and yes, I do think it's a 'holier-than-thou' position...


Well, have it your way. We'll let the record show you feel those people who make a conscious decision not to be part of the problem that has been creating a slow collapse of freedoms surrounding the Android OS does so just to feel superior to those who like to throw gasoline on a brush fire.

But it doesn't make it so.
 
Greenless, if you want to feel better about your situation...just go to the Eris forums and look at posts around this time last year. Suddenly EVERYONE began to have problems with their phones and began returning them. Coincidentally, many had installed a leaked ROM that could not be rooted at the time while the few who did not install the leaked ROM enjoyed a root breakthrough.

I'd have to say that the Eris must have experienced a HUGE jump in returns for about a month or two. Edit to add: So much so that many users who returned phones were getting refurbished ones with the leak installed from the previous owner!
 
If a Verizon customer service rep decides to cut me a break, I'm not an asshole for accepting it...

Hey take it easy now. This is just a phone we're talking about here, not child molestation or wife beating or anything like that for goodness sakes.

I can disagree with the way some people take care of business, but that doesn't make you an asshole. ;)
 
Well, have it your way. We'll let the record show you feel those people who make a conscious decision not to be part of the problem that has been creating a slow collapse of freedoms surrounding the Android OS does so just to feel superior to those who like to throw gasoline on a brush fire.

But it doesn't make it so.

What I'm saying is this:

If I had started a thread complaining about how I bricked my phone and Verizon wouldn't give me a warranty replacement, then I'd be fine with people giving me crap for it.

The opposite happened, though. People are giving me crap because Verizon did give me a replacement, like it was up to me and not them somehow.

I didn't expect them to offer a replacement when I called in. All I wanted was for them to walk me through manually programming the phone (since it wouldn't activate with *228), and when that didn't work they were all like "eh, we'll just send you another one. no big deal."
 
What I'm saying is this:

If I had started a thread complaining about how I bricked my phone and Verizon wouldn't give me a warranty replacement, then I'd be fine with people giving me crap for it.

The opposite happened, though. People are giving me crap because Verizon did give me a replacement, like it was up to me and not them somehow.

I didn't expect them to offer a replacement when I called in. All I wanted was for them to walk me through manually programming the phone (since it wouldn't activate with *228), and when that didn't work they were all like "eh, we'll just send you another one. no big deal."
i totally see your point its not like you sent in a bricked phone you were just trying to get connection back which may not even had anything to do with your mishap,,,i see no big deal since you DID recover from a soft brick
 
What I'm saying is this:

If I had started a thread complaining about how I bricked my phone and Verizon wouldn't give me a warranty replacement, then I'd be fine with people giving me crap for it.

The opposite happened, though. People are giving me crap because Verizon did give me a replacement, like it was up to me and not them somehow.

I didn't expect them to offer a replacement when I called in. All I wanted was for them to walk me through manually programming the phone (since it wouldn't activate with *228), and when that didn't work they were all like "eh, we'll just send you another one. no big deal."

In the same place and could not have said it better myself. Not complaining at all and would not have if they did not give me another phone. ANDDDDDDD they still get my $300 a month for my 5 phones. Heck it is the biggest monthly payment I have :)
 
For what it's worth, the new DX I got in the mail is in much better shape than the original that I purchased. I never really played with another one for comparison, but it turns out my old one's hard buttons were kinda jacked. They were raised quite a bit, and one of them would wobble. The new one is perfect. :)
 
Just a heads up even if verizon customer service rep said it was ok that you rooted and go ahead and send in the phone. THe warranty company that gets the phone can still deny the claim for it being rooted and charge you full price for the defective phone. I ran in to this when I was with AT&T I had a razr2 phone that wasnt recieving calls and I sent it in for warranty replacement. THe phone was in great condition and sent it in and got my replacement phone. 2 weeks later I got my phone I sent in and a red sticky arrow showing a lil crack in the case and they said I owed $300 as there was physical damage on my phone. I got it situated and left AT&T because I still say they damaged the phone when they got it as it never had a crack on it. The phone was never dropped.

So just watch out as it can still bite you in the butt on down the road.
 
So let me get this straight:

- You voided your warranty on your phone
- You then installed an unsupported, untested, unreleased version of software on it
- You then used an unsupported method of recovery
- And then, when it quit working, you submitted it for warranty replacement?

Nice. This is why phones get locked down in the first place, do you realize that?

When you SBF or install Gingerbread or whatever, the phone is overwriting all of the firmware that makes all the bits and pieces work. Your phone radio, your bootloader, all of that. A bad/corrupt SBF could easily cause this problem and it's your fault. It's not Verizon's fault.

Sorry, I just hate seeing all of these stories of people who screw up their own phones participating in this kind of process and then get warranty replacements from VZW. You brick your phone, deal with it. If I change my oil and forget to put the oil filter in, and then sieze my engine, I don't go to Subaru asking for a replacement.

Flashing your phone is not a joke. It's serious and can ruin your phone. Treat it appropriately.

I agree 100%. If you caused the problem, then YOU fix it. If you can't fix it yourself (I couldn't when I bricked my Droid X), then pay someone locally to fix it. It's not Motorola's or Verizon's fault, and you shouldn't dump it back in their laps.

-Mike
 
I agree 100%. If you caused the problem, then YOU fix it. If you can't fix it yourself (I couldn't when I bricked my Droid X), then pay someone locally to fix it. It's not Motorola's or Verizon's fault, and you shouldn't dump it back in their laps.

-Mike

You didn't read the thread, did you?

I have absolutely no idea what caused the phone's 3G to screw up, and if you do then I'd love to hear it so we can help others avoid it in the future. This thread was started to troubleshoot. 2 other people have posted with similar issues (3G getting screwy after SBF/GB update), and one of them has claimed to have fixed it.
 
Just a heads up even if verizon customer service rep said it was ok that you rooted and go ahead and send in the phone. THe warranty company that gets the phone can still deny the claim for it being rooted and charge you full price for the defective phone. I ran in to this when I was with AT&T I had a razr2 phone that wasnt recieving calls and I sent it in for warranty replacement. THe phone was in great condition and sent it in and got my replacement phone. 2 weeks later I got my phone I sent in and a red sticky arrow showing a lil crack in the case and they said I owed $300 as there was physical damage on my phone. I got it situated and left AT&T because I still say they damaged the phone when they got it as it never had a crack on it. The phone was never dropped.

So just watch out as it can still bite you in the butt on down the road.

Man, that sucks!
 
You didn't read the thread, did you?

I have absolutely no idea what caused the phone's 3G to screw up, and if you do then I'd love to hear it so we can help others avoid it in the future. This thread was started to troubleshoot. 2 other people have posted with similar issues (3G getting screwy after SBF/GB update), and one of them has claimed to have fixed it.


The title of the thread does not look like it was meant for trouble shooting. It looks like you rooted your phone (which voided your warranty), sbf'ed, ran into to problems and sent it in to get replaced.
 
The title of the thread does not look like it was meant for trouble shooting. It looks like you rooted your phone (which voided your warranty), sbf'ed, ran into to problems and sent it in to get replaced.

OK, so there should be a question mark after "SBF/Gingerbread killed 3G on my phone?"

I can agree with that.

Still, though, reading the post is important, too. :)
 
Back
Top Bottom