Airmaxx23
Android Expert
Is it only available in certain areas of the country?
Only one office can actually offer it, that's why you need to say "cancel service" after dialing 611, it will transfer you to the office in NC. I'm in NY and it worked for me.
I tried the same thing and the person that I talked to was a rock - no budging. She really did not have any advice other than to lower my data plan down to the capped one from the unlimited, even though she admitted that all off the lines (3) when well over the data usage of the capped plan every month (lowest was 450MB). I mentioned that I have co-workers with other carriers that have $9.99 unlimited data plans and all I got was how other carriers don't offer premium service like Verizon does and how they have fewer interruptions to service. I even brought up that I had done some research on different promos from Verizon and mentioned the $19.99 plan in the OP and she said that she had never heard of it. Go figure.
Looks like I will have to try back tonight and hope that I get another kinder CSR.
Did you dial 611? I called my parents last night and my mother called and told them that her son just got offered unlimited data for $9.99/ month and asked what she had to do to get the same deal. They set her right up.