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Clairen P. (Listening)
Clairen P.: “Thank you for contacting ZTE’s Chat customer service, we appreciate your business and value our relationship. At the end of this session you will receive a brief three question satisfaction survey on the support you received. Please take the time to provide your feedback on your experience today. Thank you.”
Clairen P.: I’m happy to help you today. For the best service, may I please have the name of your carrier and model number of your device? The model number is under Settings-> About Phone-> Model Number. If you can take the back off your device, the model number is under the battery.
Mia Sam: Hi it's Metropc /z981
Clairen P.: Thank you, Mia.
Clairen P.: I understand you are interested in "fastboot" access.
Clairen P.: May I ask how long you have had your phone?
Mia Sam: For about 1 month
Clairen P.: Are you aware that this can potentially void your warranty?
Mia Sam: Yes
Clairen P.: ZTE does not plan to offer an unlocked bootloader at this time.
Clairen P.: I apologize for any potential disappointment, but I did want to let you know that you might want to consider your alternatives.
Clairen P.: Especially since you just got your phone.
Mia Sam: Ok thanks for making it clear for me , i just wonder why you are taking this decisions since other metro phones have bootloader access
Clairen P.: Is there any particular reason you might be interested in doing so?
Clairen P.: This seems to be quite a controversial topic nowadays.
Clairen P.: Especially with the demise of Cyanogen Inc.
Mia Sam: To flash custom recovery&have root access
Clairen P.: I see.
Clairen P.: There are some phones that are popular on places like XDA Developers Forum.
Clairen P.: Our flagship phone had an unlocked bootloader for an extremely short period, but it was pulled because of certain issues. At this point, there are no plans to bring it back due to the problems that it had. That phone was unlocked and not tied to any carrier, however.
Mia Sam: I think you are talkinb about the axon 7
Clairen P.: Yes, you're right!
Mia Sam: I know that coz it's messi2050 here the main person trying to root this device xD
Clairen P.: Welcome!
Clairen P.: You must be a luminary on our Z Community.
Mia Sam: Lol not that much I'm more famous on xda and android forums
anyway thanks again for making it clear although I'm sure if this phone have root this will help alot in increasing zte popularity in the u.s
Clairen P.: Well, there are some good links if you google "which metro pcs phones have unlocked bootloaders".
Mia Sam: I already know every metro phone
Clairen P.: I apologize that I can't provide you anything official with respect to rooting devices, but I thank you very much for your respect of ZTE and that fact that you want to help make our products more popular!
Clairen P.: Is there anything else I can help you with today?
Mia Sam: Np
, Thanks for your help , goodbye
Clairen P.: It has been my pleasure helping you! Thank you for contacting ZTE USA. We value your business. Could you please do me a small favor? There’s a brief 3 question survey about my performance and how I helped you today. If you’d be kind enough to take that survey for me when you disconnect our chat, I’d really appreciate it. Please proceed to the survey by selecting "DISCONNECT" from the options above.