It appears you are experiencing issues with a software update on your Samsung Galaxy XCover6 Pro(SM-G736U1) with firmware version ESEGIEL 1. Users have reported various problems after updates, including battery drain, performance issues, or a phone stuck in a restart loop. [
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4] Here are recommended steps to troubleshoot and potentially resolve the issue: Troubleshooting Steps Wipe the cache partition: This can resolve software conflicts where old cache data interferes with the new OS version.
- Power off the device.
- Connect the phone to a PC or another device using a USB-C cable.
- Press and hold the Volume Up key and the Side (Power) button simultaneously until the Android recovery menu appears.
- Use the Volume Down key to navigate to the "Wipe cache partition" option.
- Press the Power key to select and confirm the action.
- Once complete, select "Reboot system now" to restart your device normally.
- Check for sufficient storage: Insufficient storage can cause an update to fail or corrupt the installation. Ensure you have enough free space on your device.
- Try updating in Safe Mode: If the current update process is stuck, booting in Safe Mode might help isolate issues caused by third-party apps and allow the update to complete properly.
- Back up data and perform a factory reset: If all else fails, a factory reset can clear deep-seated software bugs. Be sure to back up all your data first using Samsung Cloud or a computer, as this will erase everything on the device.
- Contact Samsung Support: If your device is in a persistent bootloop or unresponsive, you may need professional assistance. A service center can attempt a USB software flash (reinstalling the firmware). You can visit the official
Samsung Support
website for more specific help or to find a local service center.