I really don't see any problems here, other than not being clear how the process works with pre-paid phones. Let me see if I can take this on issue at a time.
What does the word (REFILL) mean? To me it means if i buy a soda and drink it all in order to get more soda i must get a (REFILLL).
With pre-paid phone you are pretty much paying a nominal fee for a low-end communication device and then "filling" it with minutes and data. You didn't specify which $40 plan you went with but looking at T-Mobile's website they give you an unlimited text and voice option with 10GB data for that price. This is basically a month to month contract and at the end of the month the phone needs to be "refilled". For other types of plans, it operates more like an escrow account where you deposit $40 and as you use the device, the fees are deducted from the escrowed amount until you either use all the funds or they expire (usually 90 days, but all carriers vary.) Think of it as buying a car and having to put gas in it soyou can drive it.
So now i have my BRAND NEW REFILLED ARTISO 4+ PHONE with no receipt and im headed for the exit. Well, i got a counterfeit receipt.
How did you pay? Cash? Credit Card? Many times the contract paperwork is the only receipt you will receive.
I get home to get my phone activated and such and as soon as i plug it into charge it immediately turns on. On this big screen in front of my eyes a message pops up like a BILLBOARD on the interstate. In pretty TMOBILE letters i see a message that says 'ERASING NOW'.....WHY WOULD A BRAND NEW PHONE NEED TO ERASE ANYTHING????. OH AND THE PHONE HAD ONLY BEEN CHARGING FOR A MINUTE AND HAD 73%
Many phones, if turned off, will immediately boot (turn on) when supplied with charging voltage. And, many phones for security will perform a factory reset on first boot or when you swap sim cards. The "erasing" message you saw was a factory reset wiping the user partition. It doesn't indicate that there was a previous owner. Finally, all Li-Ion battery powered devices -- which would be pretty much every cell phone made in the last 5 years -- ships with a charge on the battery. If a modern battery is allowed to completely discharge, it could be rendered inert. Even when the phone reports zero charge, there is really a 15% ~ 20% charge left on the battery to keep it from being damaged. That's just the way these things work.
I read the user guide to see what i would need to activate the phone. That was a waste of time because my (NEW) PHONE i thought was already activated. There are numerous amounts of preinstalled apps on my phone (THAT IM OK WITH) just shed some light P
(PEOPLE).
The sim card needed to be activated on the T-Mobile network for your phone to work with the new number. I'm surprised they didn't do that at the time of purchase, but I get the impression that you didn't even turn the phone on in the store. You just walked out with a phone in a box and a sim card.
I CANT SIGN INTO MY TMOBILE APP BECAUSE IM NOT THE ACCOUNT HOLDER....but my phone was NEW right??
If this was a new account (not a new number) you should have been told where to sign up. Normally you would use an email address as the user, or the account number, or possibly even the serial number of the phone. Now if you are told specifically that you are NOT the account holder for this phone number, it's quite possible that the clerk at the store didn't provision the number for you properly. I'm sure they recycle old numbers, especially on pre-paid devices, so you probably will need to go back to the store to get this straightened out, but I don't really see anything dishonest going on here.
