I want to return phone and stop service
- By MoodyBlues
- VIP Lounge
- 13 Replies
We understand that you're upset, Stacey cogswell, but SHOUTING at us won't help anything. 
Personally, I would not tolerate the way you're being treated by Metro. Each time I buy a new phone (which I do directly from the manufacturer, Motorola), I carefully read its warranty.
I bought a new Moto Z² Force Edition last year around this time. Six months later, it had a problem (screen burn-in), and Motorola promptly shipped me a new replacement--per the warranty I agreed to.
If your warranty provides for a new replacement, don't accept anything less. If I had just bought a new phone and it stopped working almost immediately, I'd INSIST on a new, not refurbished, replacement.
You may need to contact customer service and escalate this, i.e., demand to speak to a supervisor who has the authority to send a new replacement. But keep your cool! Letting them know you're pissed off is one thing, acting out is quite another.

Personally, I would not tolerate the way you're being treated by Metro. Each time I buy a new phone (which I do directly from the manufacturer, Motorola), I carefully read its warranty.
I bought a new Moto Z² Force Edition last year around this time. Six months later, it had a problem (screen burn-in), and Motorola promptly shipped me a new replacement--per the warranty I agreed to.
If your warranty provides for a new replacement, don't accept anything less. If I had just bought a new phone and it stopped working almost immediately, I'd INSIST on a new, not refurbished, replacement.
You may need to contact customer service and escalate this, i.e., demand to speak to a supervisor who has the authority to send a new replacement. But keep your cool! Letting them know you're pissed off is one thing, acting out is quite another.