“Just a few moments while we prepare this application for use” kept popping up in a window on my phone. Then, a second window would pop up with
“error code 1001” and instructions to call a Verizon customer service number. Using ADB on a PC (shout out to Techyard), and 2 apps on my phone with a USB cord to connect the phone to the PC, I was able to successfully fix this on my unrooted phone (not a Samsung, but could have been). This problem started for me about a week ago, but I have seen posts where the problem remains unresolved going back several years. I have been using this phone for about 2 years with so-so service and some service hiccups that I always thought could be fixed.
By the way, Verizon isn't my service provider. I had noticed through a cleaning app on my phone that certain Verizon apps were always loading themselves into my phone memory, such as Verizon Locator. But my phone doesn't use a Verizon SIM card, nor do I have a Verizon account. Something happened about a week ago that these apps didn't like.
I used this 8-step solution on an HTC One M8 phone and my Windows 10 machine and with a USB cord to connect them, as you will ultimately control this fix from the PC end. I bought the phone supposedly ready for use on my cellular network, but it always had traces of Verizon on it, and I could never uninstall those system apps. This phone has always had strange problems that affected its ability to hold onto a GPS signal, making it annoying to use while driving. It also stuttered when playing a video while traveling, forcing me to only use the included system Video app. This solution seems to have fixed all of these problems.
(1) Use a phone cleaning tool to tell you what is running in phone memory and find the bad system apps. In my case, any app in memory with the words Verizon or VZW in it were bad. I used Clean Master and chose Phone Boost to see apps running. There I saw a few Verizon system apps that I suspected were creating the pop-up problem. BUT, these are SYSTEM apps, and could not be uninstalled like a normal app using an unrooted phone. I had to do surgery. That is where ADB comes in.
(2) Use a good file explorer program on the cell phone to get the package names of the bad system apps. You probably have your favorite. I happened to have ES File Explorer Pro already on this phone and it did the trick. On the phone using the ES File Explorer app, I went to the apps list and on the dropdown that defaulted to User Apps, I selected SYSTEM apps. For each of my suspects, I went into the detailed information and found the package name, which looks like a URL.
Take note of the exact PACKAGE NAME for each bad system app. You will use that next in ADB. Put the package names into a text window if you can so you can cut and paste them one at a time
precisely.
(3) On phone, make sure Developer Options are enabled, and turn on USB debugging.
(4) Install and use ADB. Feel free to watch Techyard’s video from this point and follow their directions. Big thank you to them for creating this nifty application. You will run ADB as an administrator through Windows Powershell. You will connect the phone and PC, and then go into a special shell language in ADB to remove the programs from the phone. On my phone, the uninstaller actually doesn't delete the apps, but it made it so they do not load which is fine. You must run the command once for each of the apps you need to remove. I will continue below explaining this for those who think like me - a user.
If you haven’t prayed or backed up your phone lately, now might be the time for that.
(5)
Download ADB from the link provided by Techyard onto your PC.
https://www.youtube.com/redirect?v=iLW6NSe8WMs&event=video_description&q=https://dl.google.com/android/repository/platform-tools-latest-windows.zip&redir_token=acxuCt_sqeBIJv7owjzR-fLg9mJ8MTU3MTAxMzkzNUAxNTcwOTI3NTM1
On your PC, extract the ADB files, and go to the location of the ADB command.
Copy the file location of those extracted files into memory or write it down, you will need it below.
On PC, Run Windows Powershell as an administrator. ADB runs in Powershell.
(6) Tell the phone and the PC to like each other. Connect USB cord that allows the phone and PC to talk to each other. If it is a good cord for this, the phone should ask you what USB mode it should be in, so tell them to talk to each other. Hopefully you chose wisely.
You need to be in the folder on your computer where the ADB files are extracted. In PC’s Powershell window, Type
cd
and
paste the file location from step 5. You should be in the folder with the ADB program. Type:
./ADB devices
PC should say something happy about the phone. Check your phone. Phone should ask if it should give permission which you should. Phone and PC should now like each other and the PC can edit things on the phone.
(7) On PC, you will start ADB shell mode. In Powershell, type:
./ADB shell
You should get a $ prompt. Hurray! Pat yourself on the back and keep that window open. Note that in Techyard's video, they did not use ./ in front of commands. On my system, I used ./ as the PC itself instructed.
(8) You are now going to delete the bad system apps on your phone. Type carefully, you are in the guts of your phone right now.
For each system app you want to remove, take note of its
PACKAGE NAME exactly from step 2, and type into the ADB shell (that $ prompt):
PM UNINSTALL -k --user 0 PACKAGE NAME
You will type this command in the ADB shell once for EACH bad app, one at a time. After you run the uninstall for each PACKAGE NAME, it should tell you it was successful, if it doesn’t, it wasn’t – check your spelling and make sure your package name was exactly correct. After you have removed all the offending system apps, reboot your phone and see if the pop ups go away. For my phone, the apps still show as existing on the phone in ES File Explorer, but they don’t load, as confirmed by Clean Master. If you are still having the pop ups, use Clean Master on your phone again and look for further suspicious apps that are loaded in memory when the pop ups occur.
Shout out to Techyard for making this solution possible!
. Seriously though, we know nothing you don't tell us, and those 4 words allow a very wide range of possibilities.
