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Date you ordered and received the phone vs. "will ship by" date

vweaver said:
I just spoke to Elana Chatman, from the Office of the President of Executive Relations (VZW). Verizon is experiencing delays in filling orders that began about the 1st of June. She does not know the exact nature of the delays (screens, late shipments from overseas, etc)- that is not common knowledge within the corporation. She stated that if there are no further delays, most people over the next 3-4 weeks should expect to wait an additional few days (being told 5-10 now, but trying to err on the side of PR caution). The problem should resolve itself sometime in July. She said you can not accurately determine when you will get yours based on someone else's shipment- phones are being shipped from the south to cover northeast orders, west phones are going to the midwest, etc- in order to 'even out' the back log of shipments. It will be impossible to gauge when you should get your notice, any closer than 2-3 days.

I suggested to her that she inform customers directly (email) of the delays, rather than wait for angry CSR calls asking about shipments. She agreed and said she would suggest it in their next meeting. I believe she was sincere in that they were doing everything they could to get people their phones as soon as they could. She said that if your date passes by more than 3 days, by all means- call. They can not individually trace every late order, but if your order seems to be 'extra' late- they are willing to go a little extra to send you a phone- from corporate, if they have to.
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Excellent info, yet another reason why we don't want just shipping notifications on this thread.
 
im on my patio as we speak waiting for the fedex guy. those that dont know im a 6/4 outside of philly

progress_onschedule_ltr.gif
 
On the phone with a CSR now. She said my phone has been released from the warehouse and is ready to ship. However, she can't find the tracking number. I don't think I'll hold my breath! I'll let you guys know what she finds out. I'm a 6/5 from Iowa.
 
Ordered mine in store 6/15
given a ship date of 7/12
told it would be in my hands 7/14
Obviously I'm not holding my breath, but patience is not my friend.
 
Delivered

progress_delivered_ltr.gif



Ordered 6/2 online with 2 day shipping to dallas area
est ship date 6/23

on 6/24 I called VZ csr and was told of a 5 day delay in shipping.

recieved shipping email at 6:00 pm on 6/25 with tracking info saying to be delivered by 7:00 pm on 6/29.

Phone just delivered!
That wasn't too painful.

Good luck to the rest of you.
 
jenwaits said:
Ordered mine in store 6/15
given a ship date of 7/12
told it would be in my hands 7/14
Obviously I'm not holding my breath, but patience is not my friend.
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Welcome to our little hostage situation jen. Stick around, I must warn you though, I'll make you laugh!!!:D
 
nmayer79 said:
Your shipment might be delayed
fedex-inside.jpg
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That's funny!!!!!
You wanna hear a good one? I was looking at another thread that was titled "Incredible Sucks" and of course everyone started defending the Dinc but one guy commented the following: When I saw the thread title I thought that it was going to be a link to a porn site ! :p

When I read that I was LMAO!!!!!!!!!!!!!!
 
Velocitii said:
mines is in newark!!!!
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Mine is in Mahwah - less than 5 minutes from my JOB but its going to my HOME!! :(

bpman said:
Oh believe me, I'm right there with you. The sad part is this phone has become an obsession with me..a quest for the Holy grail, if you will. I cancelled the order yesterday but keep caressing the empty case I bought for it.

Apparently, HTC has laced these phones with visual cocaine as I am apparently addicted to the damn thing.
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That's what it was - thanks for the clarification!!!

Shegeki said:
Ordered by phone: June 3
Shipped by: June 24
Actual Ship: June 29
Expected Delivery: July 1
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Flash408 said:
It's like x-mas morning!

On Schedule
progress_onschedule_ltr.gif

Initiated-Picked up-In transit-Delivered

On FedEx vehicle for delivery
SACRAMENTO, CA
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Velocitii said:
whoooo im finally holding mine in handdd, long enough wait
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9ike said:
im on my patio as we speak waiting for the fedex guy. those that dont know im a 6/4 outside of philly

progress_onschedule_ltr.gif
Click to expand...

GoldenBoyTX said:
Delivered

progress_delivered_ltr.gif



Ordered 6/2 online with 2 day shipping to dallas area
est ship date 6/23

on 6/24 I called VZ csr and was told of a 5 day delay in shipping.

recieved shipping email at 6:00 pm on 6/25 with tracking info saying to be delivered by 7:00 pm on 6/29.

Phone just delivered!
That wasn't too painful.

Good luck to the rest of you.
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Damn - that's at least 5 or 6 kittens today!!
Congrats to those of you who either have received already or are busily refreshing the fedex page a million times an hour.
 
I'm a 6/4er and my Incredible just arrived!!! Wooooooooottt!!! The wait was totally worth it. Haven't turned it on yet, but did apply my screen protector and the battery is now charging. The wait sucked, but there is light at the end of the tunnel!
 
Update: Verizon Corporate is aware of the problem with CSR's given bogus info according to the woman I spoke to. There is supposedly a meeting regarding that this week. She was very nice, confirmed that my shipping was en-route and thanked me for not yelling at her. All in all - I didn't really care anymore cause I had gotten my shipping info BUT I did tell her that she has a lot of unhappy customers.
 
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