you didnt talk to the right person. i know now exactly the same situation as yours, but last month my wifes Dinc finally started going bananas. wouldnt make calls, recieve texts or emails or do anything a phone should do really. after spending about 3 hours with technical support, and getting transfered to "teir 2" tech support, i finally got a lady who gave her a free upgrade(didnt even have to use our available upgrade) to a Dinc2 and sent her an extended battery for free, so it can be done if you reach the right people.