new optimus
Android Expert
I understand what you are saying, I was being humorous, and the fact is most places do not really hire tech people, they are just (trained and I use that very loosely) sales people.But I doubt you have any more idea of Exactly What Metro does to activate a new BYOD account/phone/Sim that I do, which would be Squatola.
It has been my personal impression that any training the Auth dealer store clerks may get is up to THAT dealer/Store owner Vs a more assured training a clerk at a Corporate store might get. I have got to think that a Corporate store manager would have some better/faster contact with the Mothership than an owner of an Auth dealer. (This Is NOT to say there MAY BE SOME Auth dealers who may make sure their clerks are knowledgeable but it hasn't been my impression those clerks are as On The Ball as the Corporate store clerks.) Those Auth dealers seem to me also most likely to waffle on pricing and policies, more often to charge More/give the customer less than they would at a Corporate store.
At least in my area, the Corporate stores are always The First to get the new phones which tells me the are also most likely to be the first to get training materials.
Unless someone here will Say they are actually doing it in store themselves, there's not a damn soul here that has clue #1 as to what Metro is actually doing in store to activate a BYOD device/account. I would certainly assume those steps Are Not the same as they've been in the past.
For a new dance you go to who's learned it best and to me, that's a Corporate store.
Bruce in Ocala, Fl
some people have an aptitude for it and pick up things very quickly and are great but many (corp or dealer) can only read from the script they get on the computer screen.

Memos to other stores from Corporate about his issues again CERTAINLY indicate more issues considered by Corporate than Just his Mom and Pop shop not being up to speed.
