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Help Connect via WIFI problems

Just to make you happy I performed the difficult operation of checking it underneath.
Difficult because it's cabled to a NAS, a networked AIO printer, the base station of my wireless Skype phones and the cables going to the ADSL modem and power, and all these are under a shelf full of heavy books.

But I did it anyway because I love you, and lo: I found nothing beside the serial numbers the usual stickers inviting not to throw it in the rubbish, the one of CE approval, etc.
And then the usual "Linksys wireless G, 2.4Ghz, and other specs and wave bands.
Now I check the linksys page , but I remember that I already did that once and there are 3 or 4 models absolutely identical.
B.B. Soonish with more news.
 
Ok , it should surely be the WRT54GL , because the WAG54G only has one areal and the others similar boxes lack either the antennas or the lighted button on the left side of the display or both.
The one on the linsys site however lacks tha tacky lime green/corn blue stcker shouting "Speed Booster!!!", and moreover the one on the linksys site is listed at 90$ and I paid it 120 Euros.:mad:

Every time I check ot the new routers, particoularly the simultaneus dual bands models I feel tempted to upgrade also because I also have a lynksys NAS and a Linksys media extender/dvd player (even if now the 60" plasma screen to which this media extender is connected, is also wired via HDMI to a networked , top notch HTPC, so it's used basically only as dvd player if ever)

However my reasonable half (or maybe 1/5) keeps telling me that a router should only work well, and in more than an year that this thing has been working non stop 24/7 it never once gave me a single reason to complain about anything; which apparently is pretty exceptional for those things, and since the Hero seems to love it too, for the time being I'm gonna fight off this silly temptation.
 
Jeez, have you seen how many variants of this thing?It must have been wildly successful commercially .Anyway, basically they are all the same : some with more lights, some with less, some with 1,2, or no areals, a couple of buttons (that nobody ever touches) or some silly stickers more or less; moreover most of the differences seem due to the different markets in which they are sold.Mine it's just one wrt54GL tailored to be marketed to drunken and scandinavians used to getting ripped off.
 
My Hero is doing exactly the same. I noticed the problem straight away and got a replacement, so this is my second one in a week. The replacement is just as bad as the 1st one.

I am getting ping drop out that can last a couple of minutes, the ping time are very high (when it works) of around 200+ ms. Interestingly from the phone the ping times are lower 80ms. Emailed HTC who asked me what the 3G ping time was like !!! Head in Hands !!! So there is an issue with in the WiFi chip set or the OS.

I have tried it on 6 different APs including the Cisco kit at work all with the same result. The problem is with the phone.

So should I stick with it in the hope HTC come up with a fix ? I am tempted to just get my money back. Which is a shame as it is a great product apart from this issue.
 
I am having the same Wi-Fi problems. I have a Zoom X6 router and it just will not stay connected. The first connection after I have changed my SSID works until I disconnect then it wont reconnect ever again. Have also tried two Netgear Routers and a D-Link with same result. I only got the phone on thursday is it worth swapping to another phone or just waiting for a firmware release?
 
Unfortunately it's impossible to advise one way or the other. Problems have been confirmed by multiple users of Zoom, Netgear and D-Link routers, with some (earlier h/w revision?) Linksys models are also affected. Firmware updates for the router have solved the issue in some cases (see earlier posts in this thread) but the fact that other routers aren't affected complicates matters. Hopefully HTC is figuring out the cause and working on a solution....

/Al
 
as a further data point: I updated the radio/baseband in my Hero to 6.35.05.15, and flashed MoDaCo's custom 1.1 ROM, based on HTC's 1.79.482.3, and it made no difference to my now-intermittent wlan dropouts.

The to-be-released HTC ROM is newer still, of course, so there's a chance there might be a fix in there. but I'm not holding my breath...
 
I must admidt that having no WIFI for me would be a definite deal breaker.
I love my Hero but it's undoubtely a quirky little...thing.
I already reported in other threads of my inability to sync or using the Hero as modem with my little MSI wind (XPsp3), which has no such problems with the N97 or the TouchHD; but when I connected it to a newer Samsung N310 running the very same XPsp3 on the same network or to Vista sp2 systems, the Hero performs admirably.
 
Well for anyone that cares, i went out and bought a Belkin wireless g (30 bucks) versus the better netgear range max wn 834b and now my wifi works great. Go figure lol. My stock browser works now, and my youtube. So to anyone else if your having issues give it a shot. Its a Belkin G wireless router from Bestbuy
 
heh, you could try reading the preceding post :)

difficult, because we don't really have a good feel for where the problem is, and the problems can be intermittent.
 
I was looking for a specific router as I don't want to go buy any old Belkin and waste my money on that!

Anyway I have swapped Routers with a friend and the hero works with that perfectly! In fact it's quicker than my laptop lol. It's a Post Office branded Netgear DG834G.

Now I have sorted my Wi-Fi problem I just hope that they can fix it for everyone else as it is by far and away the best phone I have ever owned. I honestly prefer it to the Iphone (yes I have used one for several days)

:D
 
Jimm said:
In fact it's quicker than my laptop lol
:D
Click to expand...

While browsing from one of my desktops, or my HTPC or my netbook and having the WIFI enabled Hero beside me , I also noticed that I get notified incoming e-mails, first by the hero and only after a minute or two from the PCs.
 
I also had a problem with the WiFi connection on my HTC Hero.
The connection was OK (MAC-adress in router stats also OK, corresponding IP-numbers etc...) but when browsing or whatever it gave an unable to connect error

I fixed the problem by upgrading to the latest firmware update for my router.
So it seems to be a firmware issue in the routers.
Good luck !

By the way...The most recent firmware version was in my case build in 2005
icon6.gif
 
Montybruce said:
I fixed the problem by upgrading to the latest firmware update for my router.
So it seems to be a firmware issue in the routers.
Click to expand...

the annoyance is that a dozen other wireless clients here worked perfectly with the older firmware... so why does the Hero not?
 
Jimm said:
I think I might try a new router. Can anyone recommend one that works with the Hero?
Click to expand...

At home i have a Linksys WRT54GL with Tomato firmware. Works fine, no problem noticed yet.

Other routers i tried with the HTC is an another two linksys router, with the original firmwares, and both worked good.

And at my grandma's place, she have an old US robotics router, what works fine too.
 
Im on a gigabyte router, the gn-br01g. Ive turned the security off, and I get a full strenght signal on my wifi-icon. Still, this thing wont get on the net.
 
As so many differing reports of wi-fi connection issues are appearing, I have thrown together a quick-and-dirty summary of known routers/APs mentioned in this and similar threads. Put simply, "Good" work with the Hero using WPA2, "Bad" don't work at all, and "Ugly" work but with limitations.

I don't claim that this is in any way definitive or scientific, but it should help anyone looking for help with an inop wi-fi link. Please post any further details you may have both on the listed hardware and any other devices, working or otherwise. The more info we have the better placed we are to help each other. :)

GOOD:
D-Link DI-524 (3.1.3b firmware on hw rev G2 only)
Draytek Vigor 2600G (2.5.9_UK firmware)
Linksys WRT54G (Tomato v? firmware; link still drops infrequently)
Linksys WRT54GL
Netgear DG834G

BAD:
Belkin F5D8636-4 (No WEP64/128, WPA/WPA2)
Gigabyte GN-BR01G
Zoom X6
Zyxel P-2602HW-D1A

UGLY:
Belkin F5D7230 (WEP128 only; No WEP64. WPA/WPA2)
Belkin F5D8321-4 (WEP128 only; no WPA/WPA2)

/Al
 
Great job Slug
I think this should be a stiky subject ,maybe called: " The good, the bad and the ugly".:p
Even if my Linksys cooperate with no problems with the Hero I would be very intrested to know if anyone managed to make our little bundle of electronic joy to work with an N draft or pre N router, because sooner or later I may be tempted to upgrade.

So if anyone got the Hero to play nice with an N router could she or he be so kind as to post his brand and model here?
 
Plexus said:
I think this should be a stiky subject ,maybe called: " The good, the bad and the ugly".:p
Click to expand...

Hehe, dunno about that but I've at least given the post a meaningful title so that it's more easily found by a forum search.

I would be very intrested to know if anyone managed to make our little bundle of electronic joy to work with an N draft or pre N router
Click to expand...

It will work (or rather should work) with any device operating in mixed N/G or G-only modes, but the Hero's wi-fi chip doesn't support N so that mode is out.

/Al
 
Hey guys,

Thanks for all your messages, they've been of great help, although you only give hints of solutions, not the real solution itself. I'm sorry for the guy who says his Hero worked perfectly, but he's one in a million. The scenario is of worst-case kind, and coming here in the middle of the chaos saying "you're all wrong: the phone works perfectly" really doesn't help.

Although you've also given some good hints.

As far as I could see, there's no solution here in the forum, and there's no solution published yet. We're all gonna have to wait till the new OS is released.

I have a Belkin N Wireless model F5D8233-4v3 (01), great router for cable modems, 4 ethernet connections, two antennas, lots of features and easy to set-up.

Thru cable: an iMac G4 "lamp" and an AMD X2 PC (mostly for games LOL). Wireless: MacBook and the Hero.

When I first detected the issue (Hero connects when it wants, and for 1 to 4 minutes, then loses data transfer though still linked and connected!), I wrote to HTC. In the meantime I tried fixing the IP address on it, which worked for 5 to 10 minutes. But still lost connection. The next day HTC answers me teaching how to configure a wireless network on Hero, including fixed ip. Great...

Then I wondered if the password would be the problem. However my wireless network needs to be protected, so that solution wasn't for me. This afternoon I could connect it easily to a jurassic Linksys, which called my attention, and tonight I found out this thread thru google. It all made sense.

This version of the system really doesn't like N networks. But seems to go ok on B and G. The older the better - it's a collectionist hehehehe...

But there's no software update yet. With your comments about the firmware, though, I went and upgraded my Belkin firmware. Hero worked right away.

I just also killed my ethernet LOL... so the odissey started trying to recover all connections. After 1 hour of lots of resets and restores, I have my Belkin updated, cable nets working, and wireless working with WPA2 security, TKIP encriptation, and been listenning to kiss FM from Berlin for an hour now hehehehe...

I'm actually from Brazil, living in Spain, but I like German LOL.

So... some routers seem like they'll work with bios update, but thats definetely NOT a solution, just a patch. Am I gonna ask hotels, bars, restaurants, neighbors, to upgrade their routers so that I can connect wirelessly???? LOL
 
let's remember: there's been no claim, anywhere that I am aware of, that HTC have even acknowledged there is an issue, let alone produced a fix, let alone included that fix in the imminent update.
 
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