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Help Connect via WIFI problems

Hi,

Oh I have no N devices, I was just putting that in there so no one would ask about that as it seems to have been a problem for other users. :)

I'll look for Wifi Pal.
 
Hi All,

Can anyone help pls...

Even after installing the latest HTC Hero ROM update (Sep 2009) in the UK my Wifi issues still persist...

The only difference is that the Wifi strength bars on the Home Screen now show up but the connectivity is as bad as ever. It keeps dropping connection and Youtube is really Hit and Miss (sometimes it works perfectly other times it tells me there's 'no network connection' or that 'the video can't be played right now')

I have Virgin Media Broadband in the UK. Routed via a Belkin FSD 9230-4 running the latest Belkin Firmware 3.01.53. 128bit WEP Security.

Many thanks.
 
I'm not convinced the connection problem is anything to do with specific routers as I use 4 different routers quite often and experience problems on all. I can connect to them all without problems on occasions but at other times cannot connect at all or lose connection straight away. I have a Netgear DG834PN using WPA2 at home along with a D-Link DSL-2640R again using WPA2, the D-Link handles the DHCP for my network. At work I use a Cisco 870 which is open and also one of those silly BT Home Hubs using WEP.

I have upgraded to the new ROM and problem is still there, while reading through this thread I've spent 20 minutes trying to connect to the Cisco router, powered my phone on and off and nothing. I then changed the number of channels in use (WiFi setting -> Advanced -> Regulatory domain) to 11, turned wifi off then back on and connected first time! :eek:

Might be worth a go to some of you having the same trouble as me to see if it works for you.
 
I have the same problem using 11 channels unfortunately. I've tried upgrading the Hero and if anything it's less stable. This is the worst part of Android. I use a G1 too and have the same problem. I must say I'm pretty disappointed with the Wifi aspect. I use 3G as well to connect to the Internet and essentially it always is using 3G. When I go to Wireless Settings it shows the remembered access point I am near with "Connection unsuccessful, select to try again".
 
I also still have the same problem on 11 channels.

The only thing that slightly helps is the WiFi fixer application available for free from market. It tries to reconnect WiFi each time it drops in the background.

Also, the YouTube mobile browser is a lot more stable than the stock application.
 
Hi guys,

Right I have spent a whole day spending time with different settings on my routers.

I use a Cisco Linksys WAG54G2 (which is to be honest a pretty poor router) for general home ADSL access. I also have a Cisco 800 series router and a BT Homehub Version 2.

The Cisco Linksys was just terrible with packet loss, example below was from HTC Hero to gateway (Linksys WAG54G2):

Code: 
PING 192.168.10.1 (192.168.10.1) 56(84) bytes of data.
64 bytes from [URL="http://192.168.10.1/"]192.168.10.1[/URL]: icmp_seq=6 ttl=64 time=65.2 ms
64 bytes from [URL="http://192.168.10.1/"]192.168.10.1[/URL]: icmp_seq=7 ttl=64 time=276 ms
64 bytes from [URL="http://192.168.10.1/"]192.168.10.1[/URL]: icmp_seq=8 ttl=64 time=390 ms
64 bytes from [URL="http://192.168.10.1/"]192.168.10.1[/URL]: icmp_seq=9 ttl=64 time=100 ms
64 bytes from [URL="http://192.168.10.1/"]192.168.10.1[/URL]: icmp_seq=11 ttl=64 time=137 ms
64 bytes from [URL="http://192.168.10.1/"]192.168.10.1[/URL]: icmp_seq=12 ttl=64 time=49.9 ms
64 bytes from [URL="http://192.168.10.1/"]192.168.10.1[/URL]: icmp_seq=16 ttl=64 time=30.6 ms
64 bytes from [URL="http://192.168.10.1/"]192.168.10.1[/URL]: icmp_seq=17 ttl=64 time=44.6 ms
64 bytes from [URL="http://192.168.10.1/"]192.168.10.1[/URL]: icmp_seq=18 ttl=64 time=151 ms
64 bytes from [URL="http://192.168.10.1/"]192.168.10.1[/URL]: icmp_seq=19 ttl=64 time=63.0 ms
64 bytes from [URL="http://192.168.10.1/"]192.168.10.1[/URL]: icmp_seq=20 ttl=64 time=30.8 ms
64 bytes from [URL="http://192.168.10.1/"]192.168.10.1[/URL]: icmp_seq=21 ttl=64 time=42.1 ms
64 bytes from [URL="http://192.168.10.1/"]192.168.10.1[/URL]: icmp_seq=22 ttl=64 time=53.9 ms
64 bytes from [URL="http://192.168.10.1/"]192.168.10.1[/URL]: icmp_seq=23 ttl=64 time=58.4 ms
64 bytes from [URL="http://192.168.10.1/"]192.168.10.1[/URL]: icmp_seq=24 ttl=64 time=76.8 ms
64 bytes from [URL="http://192.168.10.1/"]192.168.10.1[/URL]: icmp_seq=27 ttl=64 time=218 ms
64 bytes from [URL="http://192.168.10.1/"]192.168.10.1[/URL]: icmp_seq=28 ttl=64 time=25.2 ms

The Cisco 800 series was okay and although comms was slow in comparison to say browsing on my notebook, there was a very notable improvement over the Linksys Cisco product.

Surprisingly the BT homehub has worked the best and currently the HTC Hero is browsing web pages much like the notebook does.

I'm afraid after much testing that I can not conclude anything to reason that the HTC Hero is okay, both hardware and (or) firmware. Additionally I cannot dismiss the evidential poor development of both commercial and non commercial routers.

I still have a little more testing to do tomorrow but it seems that playing around with specific WiFi channels on different routers play nicer with the HTC. Something hints that alignment irregularities of channels from device to device are hugely evident which causes slow, intermittent packet loss or complete connection drops.

Although testing was conducted using either WPA and WPA2 (WEP was omitted for obvious security issues) security types with TKIP or AES encryption, neither seemed to present much overhead which would cause connection issues and after all DHCP was being issued and this pretty much concludes that security parameters are being parsed correctly.

I have sent of a support request to HTC and am awaiting back information.

Unfortunately I am preparing myself mentally for a horrid case of 6 of one and half a dozen of the other scenario.

Standards are there for a reason but have the opportunity to be interpreted by individuals :rolleyes:
 
Hi i use a sweex n router.
I have found after a few minutes not using wifi and it just stops working? even though the phone shows me as connected youtube etc say's i'm not.
As soon as i turn router off and back on all ok.
I have only b/g selected i have read that n is no good for this phone.
It's a very annoying problem and really should have been sorted through the phones testing period.
 
onlyme said:
Hi i use a sweex n router.
I have found after a few minutes not using wifi and it just stops working? even though the phone shows me as connected youtube etc say's i'm not.
As soon as i turn router off and back on all ok.
I have only b/g selected i have read that n is no good for this phone.
It's a very annoying problem and really should have been sorted through the phones testing period.
Click to expand...

I fear that we are still *in* the phone's testing period, and we are the testers.
 
I am in the same boat. I have a BT home hub and I had no problem connecting to it until this morning. It simply will not recognise any network! My pc can see 6 but they do not show up on the Hero. The wifi connectivity was the reason I got the phone. Looks like Orange will be getting a call in the morning to discuss options! :mad::mad:
 
Edward Turner said:
I am in the same boat. I have a BT home hub and I had no problem connecting to it until this morning. It simply will not recognise any network!
Click to expand...

If your handset connected without problems until today, and nothing either on the handset or your router has changed, then I'd say it's definitely a hardware fault on the Hero and not the same problem.
 
Slug said:
If your handset connected without problems until today, and nothing either on the handset or your router has changed, then I'd say it's definitely a hardware fault on the Hero and not the same problem.
Click to expand...

Thanks for that. I spoke to Orange this morning and they are sending out a replacement handset today! No quibbles at all. Well done Orange, not like some companies I have dealt with before.
 
I was having similar problems with my Linksys WAG354G wireless router and my new HTC Hero (SIM free). I could connect to the wireless network (WEP with MAC address filtering) and I could get to various web servers on the network but when I tried an external address like google.com I didn't get anything. I tried the test suggested by spiri on the first page of this thread where you put in an IP for google instead ( 74.125.45.100 ) and it worked so I realised I have a DNS issue. After talking with a friend and after having similar issues on his network, we used a static IP configuration with an external DNS server address as DNS1 (Home button->menu button->settings-> wireless controls->Wi-Fi settings->menu button-> advanced->tick use static IP and edit settings) as I'm in Ireland I used both an Eircom and BT Ireland DNS server (BT: 194.125.2.240) and all is working fine!

Just thought I'd post my fix as it might help someone troubleshoot their own issues :)
 
NSXLA said:
So its a safe bet to get the LINKSYS WRT54GL IEEE 802.3/3u, IEEE 802.11b/g Wireless-G Broadband Router

Just need to make sure its running the lastest firmware - I will be ordering this soon - Thanks Slug!
Click to expand...

I have had that router for the last 3 years (never updated software) and besides working perfectly with the Hero (and every other smartphone I tried) , media extenders, streaming videos in HD (20MB/s) to TVs and digiframes al over the house, it neer failed me ONCE.
Sometimes I get tempted by the latest and fanciest routers coming to the market, but as soon as I think about how well this little thing has been doing everything I wished it to do, I can't help asking myself why on earth should I get anything else.

Go for it .
You will not regret it.
 
I have tried my Airport, Mac as an AP, Linksys with Tomato, Ubiquity Bullet2HP and BulletM2 all do not work. The common issue is I can ping the phone and it looses packets left and right and the ping times vary from 3ms to 3000ms and packets are lost all over the place on the local network.... I have tried Open, WEP, WPA and WPA2 without any Luck. I'm also behind a router thats doing PPPoE has anyone else had the same problem?

I have the Sprint HTC Hero HW Rev 002, Software version 1.29.651.1, Build 1.29.651.1 CL69164 release-keys, Kernel 2.6.37-533ce29d, Base Band 1.04.01.09.21

Yet no matter what I do nobody wants to take responsibility for this issue. HTC seems puzzled, Sprint says NO its not their problem, BestBuy will exchange the phone but I fear that will not correct the issue either.


/b
 
briankwest said:
I have tried my Airport, Mac as an AP, Linksys with Tomato, Ubiquity Bullet2HP and BulletM2 all do not work. The common issue is I can ping the phone and it looses packets left and right and the ping times vary from 3ms to 3000ms and packets are lost all over the place on the local network.... I have tried Open, WEP, WPA and WPA2 without any Luck. I'm also behind a router thats doing PPPoE has anyone else had the same problem?

I have the Sprint HTC Hero HW Rev 002, Software version 1.29.651.1, Build 1.29.651.1 CL69164 release-keys, Kernel 2.6.37-533ce29d, Base Band 1.04.01.09.21

Yet no matter what I do nobody wants to take responsibility for this issue. HTC seems puzzled, Sprint says NO its not their problem, BestBuy will exchange the phone but I fear that will not correct the issue either.


/b
Click to expand...

There are only two possibilities:
either Sprint's software interfears with the wifi program of the phone (I don't have Sprint so I can't say) , or your handset is faulty.
I am sure about that because one of the things I most love about my Hero is how well it connects to wifi networks and never drops a connection.
As soon as I come within range of my home or office network the Hero just bips and automatically connects without any problem .
I never had any problems in public hot spots either, so I can't imagine why your Hero should be any different.
I have noticed though that most , if not all people who complain about wifi issues for the Hero tend to be from the US.
Could it be that the Hero somehow is performing better in our european wifi environment?
 
it's very annoying when you get new device and it not work as you expected. i wait that htc will give they answer to this problem, each of us should write them. First of all they should check they device before they bring it to market, this device gets zero rate bc smart phone based on wi fi connection (and yes i can't afford 3g connection) without wi fi it's not smart phone, phones like this i can get for x100 cheaper. Secondly we shouldn't try to find solution in routers, there a lot of cell phones that don't have connection problems with this routers. i don't want to use only my router i also want come to other places and be able to use it. I also work in software company and i know that bugs happens (i must say this is very big bug shame on QA) and i expect from company to take a responsibility and fix this as soon as possible. If no solution i expect to recall all phones and exchange with other model or money refund (i didn't bought from cell company, sim free). If company plays her frozen does somebody know law, can we open law issue against company to get our money back?
 
I have the same problem: can connect with DHCP and first few packets go through fine. Suddenly after less than a minute, nothing. The Hero thinks it's still connected but no data throughput. Not even ping. I even ping -t and watched it reply success for a few seconds then, fail.

Hardware:
Airlink101 AR525W (with ralink ra2600 chipset)

I've tried all sorts of security settings.

So, I set my hero to static IP address and it seems to be working fine.

This is not a proper fix.

My issue still stands that I cannot maintain data connection with DHCP.

I've been able to maintain connection just fine at public wifi spots with DHCP.

My router doesn't have DHCP problems because my laptop and desktop are on DHCP with no problems.

I wonder why HTC is ignoring this problem?

edit:

I take that back. It worked for about 20 minutes on static and now there's nothing once again.
 
I had my Hero for one day and then had it replaced today by Orange due to wi fi problem. Having spent two full days on trying to get both working on wi fi I have joined this forum and found someone suggested using Mini Opera. IT WORKS! Can't quite find out how to use it yet but it's definitely on wifi...
 
Hi all, hoping someone can help.

I've had my Hero for a couple of weeks now and its working great on my wifi at home which is using a Netgear router. However, I can't connect to my wifi at work (D-Link router).

The phone can see the connection, and says the signal strength is excellent. When I enter the WPA2 password the phone immediately says "unable to connect to the network" - it doesn't even attempt to connect by the looks of things.

The router is working fine, have my laptop and an ipod touch working on it.

Any idea what the problem could be? I'm not sure I can find out too much info about the router here as I'm not the network administrator but if you let me know what info you need I'll ask for it.

Many thanks in advance, hope you can help as Orange's data charges are crazy! :mad:

Chris
 
If the router is running in wireless-N mode then the hero probably wont work with it. You will have config the router to limit itself to 802.11 b and g.
 
I'm not familiar with d-link routers, if you post the model number here maybe someone who does know them will help.
 
the model number is DWL-2100AP and any help would much much appreciated.

If there's too much messing around involved I doubt the administrator will make any changes, just so I can get my phone on the network. Hopefully only a small change is required!
 
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