OK well i have worked for sprint for the better part of this millennium
so i will give y'all all of my insider tips and tricks
i am pretty hyper at the moment (red bull cola #3 in the past 2 hours) so this will be a bit unorganized.
#1 Light up Htc's twitter @HTC with 40,000 followers HTC will be motivated to save face in front of thousand's of (potential) customers.
If everyone who has issues with the phones tweets about them we will push ourselves in to the face of the public and thus cannot be ignored...
#2 call sprint... When you get a customer service rep (likely in ASIA) ask to speak to ATS (advanced tech support) if the rep asks why say you were on a call with them earlier and were supposed to call back... when you get to advanced tech support ask that the rep file an escalated trouble ticket regarding your issues... if EVERYONE who has issues report them in the manner the big wigs at Sprint will lean on HTC for fixes. if you get no where mention switching to Carrier X (t-mobile really puts a fire under sprints ass)
and ask to cancel your service
you will be x-ferred to Account services (retention/cancellation Dept)
tell the rep of your issues when asked and mention how much of an
inconvenience this issue is and how much it has impacted you.
request an escalated service ticket and explain the issues and have them reported ( optionally request a monetary compensation depending on if you feel like pushing the issue (i got $50 knocked off my Hero in this manner)
3. Contact HTC directly
HTC America
13920 SE Eastgate Way, Suite 400
Bellevue, Washington 98005
Tel: 425-679-5318
Let them know about your issues
Seriously FlOOD THEM
Will post more info as i collect and find it
so i will give y'all all of my insider tips and tricks
i am pretty hyper at the moment (red bull cola #3 in the past 2 hours) so this will be a bit unorganized.
#1 Light up Htc's twitter @HTC with 40,000 followers HTC will be motivated to save face in front of thousand's of (potential) customers.
If everyone who has issues with the phones tweets about them we will push ourselves in to the face of the public and thus cannot be ignored...
#2 call sprint... When you get a customer service rep (likely in ASIA) ask to speak to ATS (advanced tech support) if the rep asks why say you were on a call with them earlier and were supposed to call back... when you get to advanced tech support ask that the rep file an escalated trouble ticket regarding your issues... if EVERYONE who has issues report them in the manner the big wigs at Sprint will lean on HTC for fixes. if you get no where mention switching to Carrier X (t-mobile really puts a fire under sprints ass)
and ask to cancel your service
you will be x-ferred to Account services (retention/cancellation Dept)
tell the rep of your issues when asked and mention how much of an
inconvenience this issue is and how much it has impacted you.
request an escalated service ticket and explain the issues and have them reported ( optionally request a monetary compensation depending on if you feel like pushing the issue (i got $50 knocked off my Hero in this manner)
3. Contact HTC directly
HTC America
13920 SE Eastgate Way, Suite 400
Bellevue, Washington 98005
Tel: 425-679-5318
Let them know about your issues
Seriously FlOOD THEM
Will post more info as i collect and find it