Unappreciative, self-absorbed customers... watched this guy chew out a desk clerk because his flight was cancelled.
"You have my money and think you can capriciously cancel my flight?!"
A. Sir, I'm not sure you understand what the word Capricious means.
B. The nice lady just told you that the plane was down for maintenance... trust, me, you don't want to fly in a broken aircraft.
C. The airline hates cancelling flights as much as you do-- they know they will lose money from assholes just like you who blame them for unscheduled breakages and acts-of-nature that they have absolutely no control over it.
D. Maybe you should try taking the Amtrack next time... I hear they are pretty good about meeting timetables.
Unfortunately, I couldn't say anything to him because I was wearing the uniform at the time... that would reflect poorly on my company (and not make me any friends with the higher-ups...).