ok so i'm a little pissed and very frustrated.....this seems like a good place to unload.
so i just bought the new note 10+. i switched to verizon on the notion that i would get a trade in value of $450. it turns out that there is a caveat to this whole thing. so when i bought the note 8 a couple of years ago, i bought under the assumption that it was being financed for 2 years and not leased. somehow it was leased....i never bothered to check. i was told this when i went in to pre-order my note 10+. i was then told that i still owe $250 dollars to sprint for the phone. i was ALSO told that i could pay that off when they send me the bill.....later on.
i have been extremely busy and either did not have the time or just too tired to deal with it. now that it is the weekend i wanted to get this part over with so that i can move on and enjoy my new phone.......nope this is not what i had plannned
so last night verizon's server was down......so i waited in the morning to go online and get this credit i am owed. after finally being able to register my acct (i had an issue with my pin, support was closed over the phone, and so i had to go in on a friday night to change my pin. they then told me that they can do the trade in in the store........nope i came back this morning to find out that i since i bought the phone at Best Buy I have to deal with them and not verizon. the folks at Best Buy told me that i have to do this online.....SHEEEEESH.......so i go home and went on to the website and was able to login , since the verizon folks fixed my pin) online, i get this message that my phone is not eligible for trade in!!!!!!!!! WTF!!!!!!!!!!!!!
so i hop into my car and head out to best buy........they look and they told me that i have to pay off what i owe to sprint. so i go to a sprint kiosk that is in the mall and they told me that they can only charge for the monthly bill and not what i owe on the phone and that i had to go to a corporate store to do this......WTF!!!!!!!!!!!!!!!
so i head on to my local sprint store.......i did pay off my monthly bill owe them, however they could not charge me for the rest of what i owe for the phone......what??????????/why not????????????
they said i have to wait and that i should be able to accomplish this sometime later in the following week.
man what an ordeal it has been just to switch to verizon from sprint and to get my credit owed to me!!!!!!!!!!!!
is switching carriers always this difficult???????????????????????????
so i just bought the new note 10+. i switched to verizon on the notion that i would get a trade in value of $450. it turns out that there is a caveat to this whole thing. so when i bought the note 8 a couple of years ago, i bought under the assumption that it was being financed for 2 years and not leased. somehow it was leased....i never bothered to check. i was told this when i went in to pre-order my note 10+. i was then told that i still owe $250 dollars to sprint for the phone. i was ALSO told that i could pay that off when they send me the bill.....later on.
i have been extremely busy and either did not have the time or just too tired to deal with it. now that it is the weekend i wanted to get this part over with so that i can move on and enjoy my new phone.......nope this is not what i had plannned
so last night verizon's server was down......so i waited in the morning to go online and get this credit i am owed. after finally being able to register my acct (i had an issue with my pin, support was closed over the phone, and so i had to go in on a friday night to change my pin. they then told me that they can do the trade in in the store........nope i came back this morning to find out that i since i bought the phone at Best Buy I have to deal with them and not verizon. the folks at Best Buy told me that i have to do this online.....SHEEEEESH.......so i go home and went on to the website and was able to login , since the verizon folks fixed my pin) online, i get this message that my phone is not eligible for trade in!!!!!!!!! WTF!!!!!!!!!!!!!
so i hop into my car and head out to best buy........they look and they told me that i have to pay off what i owe to sprint. so i go to a sprint kiosk that is in the mall and they told me that they can only charge for the monthly bill and not what i owe on the phone and that i had to go to a corporate store to do this......WTF!!!!!!!!!!!!!!!
so i head on to my local sprint store.......i did pay off my monthly bill owe them, however they could not charge me for the rest of what i owe for the phone......what??????????/why not????????????
they said i have to wait and that i should be able to accomplish this sometime later in the following week.
man what an ordeal it has been just to switch to verizon from sprint and to get my credit owed to me!!!!!!!!!!!!
is switching carriers always this difficult???????????????????????????
