No need to be personal.
It's a big world, everyone has different requirements.
No device I've used in my life is perfect - closest I got was a front-loading Westinghouse washing machine.
If someone says that they don't need certain features - or if someone says that one man's meat is another man's poison - then just agree to disagree and move on.
Usually, I would. Except, when the other person says the something is broken because it doesn't come with X, but yet the product they are pimping will never have X...
I just call that "Sour grapes". ie "I can't get that, so poo on it! I didn't want it anyways."