Stuck in kid's mode - Oppo Reno Z
- By MoodyBlues
- Ask a question
- 1 Replies
Was the phone set up to sync its photos with a cloud service? Google Photos is the most likely possibility, but Amazon Photos, Dropbox, and various other cloud services may apply. If so, you can check the appropriate service to make sure your photos are safe before proceeding with anything destructive, like a factory reset.I am not experienced enough to choose any of the other options as I do not want to lose photos on the phone
If it wasn't set up for that, and/or you have other data on the phone not backed up, you can try resetting your password. From a computer, go to Google's reset password page and step through its process. I've never done this myself, but it seems pretty straightforward. You're going to be asked for identifying information, and you'll have to have access to the e-mail they'll send you.
If you still need help, let us know!

