Wasn't sure if I should start a new thread...
In
this thread, a reply has been marked as 'best answer' which, in turn, shows the thread as 'answered.' In fact, the 'best answer' is another comment from one of the people seeking help, and states that he doesn't know what else to try.
Also, since they see an 'answered' thread for a problem they're having, other people are popping in...only to end up asking for a solution.
How are situations like this handled? Can/should it be unmarked as 'best answer?'