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It says 1x but the salesperson said it was 3g. Just spoke to data support and the guy said the theoretical top speed is 200kbps but, average is 90. 200 would be bearable but 90 which I don't even get is sickening. Thought I had a provisioning problem. Guess my problem was switching to metro. Guess you get what you pay for.
MetroPCS really only has 3G in a few markets. My guess is that you live in a city with only 1X not 3G.

Same here, I took mine in and asked about 3G. he told me that 1X is technically 3G. I asked him why the display model phone shows the UI as showing "3G" in the corner, and he really didn't have an answer. I know Metro is rolling out a 4G network next year, anyone know if the 4G's network will let 3G phones connect to it as 3G? (I know it won't be 4G speeds but will it at least be faster than 1X?)
I have the solution. Program the phone again by calling *228. The phone will restart then after a few minutes 3g will be available. Had the same problem. Phone was only displaying 1x and after I reprogrammed, it displayed a3g signal and everything is much faster.
Note: If my solution doesn't work, call 611 and ask them to reset your service, then dial *228
I live in Chicago. Then I think they don't have 3g in your area

Just calling and asking for a service reset wont work.
It worked for me. I called them two days after receiving my phone and asked for a data reset. They reset it and helped me to activate it. You have to dial *228.