You say that Verizon has no choice and they can't (or shouldn't) admit there is a problem and the update was halted, yet they have no problem announcing that the update for the Thunderbolt was stopped for problems:
"It has come to the attention of Verizon Wireless and HTC that customers using the Thunderbolt by HTC have experienced a voicemail notification error with the recent software update. As a result, the update has been temporarily suspended while the companies work together to resolve the issue. Verizon Wireless and HTC anticipate the update being available soon; customers will be notified directly on their devices when it is ready for download."
Sure, maybe people haven't had to have their phones replaced, but if Verizon acted as quickly with the Incredible as they did with the Thunderbolt (which I think just started pushing out the update), maybe they wouldn't have such an issue... It's strange how communicating to your customers goes a long way, huh? How many less angry, upset, pissed Incredible users would there be, if they just said, "yeah, there's a problem, it warrants us halting the update to fix it". I know that'd be OK with me. I for one would rather know a little bad news, then be totally in the dark.