stgmngr210
Well-Known Member
The issue is feedback versus harassment. If you're talking about valid feedback and you're not abusing the VZW employees I guess there's nothing to lose by trying.
I know as an airline pilot I don't really enjoy when passengers complain to me about ticket prices or flight schedules. It's out of my control and there is nothing I can do about it.
My point is there are better channels in any organization/corporation for providing input than "the application of pressure" to a front line employee.
I feel VERY strongly about this.
If you don't ever find yourself writing or calling a supervisor to compliment an employee that has gone above and beyond, but you frequently complain. Then you need to review your expectations of customer service reps, and your entitlement.
I am NOT NOT NOT addressing this to you ANYONE in this thread!!!!!!!
I am expanding on wht CaptainRon said. I have worked a LOT in customer service (retail at Christmas, waitressing, etc). And it's astonishing what customers hold a lower level employees accountable for, and what they fail to simply thank them for, in acknowledgement of exemplary service.
How many of you have had their upgrade bumped up earlier, and called a manager to praise the CR (by name!) that did that for them?
Just sayin'