AntimonyER
CHANGED FROM AF ADDICT MIKESTONY
Verizon has multiple systems. It took them four years to update my name and address in all of them after I got married. They would correct it in one system at a time, and inevitably, either on the phone or in a store, somebody would find the old info in their system. One Rep finally got it changed everywhere and told me they had anumber of different systems that aren't linked together. I wonder if their systems are similar for phones?
There is a quicker way... Forget to pay your bill one month. They will have your info updated within a week.