Just curious as I have never heard of a loyalty rep, and your not posting any personal info but yet there is some personal VZW info being posted
It's called different things, I suppose. Center of Excellence, Retention, Loyalty... all of the above.
I've currently got 3 lines on an old Alltel plan (don't plan on EVER changing either!). One line is in the possession of a teenage girl and contains an Alltel unlimited texting add-on. She wants a smartphone and I told her she could get an iPhone with her next upgrade next May. However, it seems risky to turn a teenage girl loose with an iPhone and only 2g's of data. With her being so far out from her last NE2, what strategy should I use to try and get an early upgrade on her phone to some sort smartphone (realizing the iPhone is off limits in this situation) now to lock her into unlimited data? Would I be better off buying a used phone and activating it on unlimited data? Thanks!
I think you would be better off buying a used Smartphone to be honest. They have used Palm Pixis on ebay for $45... that'll get you the unlimited date and Palm includes 5GB of free Mobile Hotspot. Not too bad.
I've been trying to check my upgrade eligibility through Amazon Wireless, using my phone number, last 4 digits of SSN, and the billing password, but it doesn't work. Is it just me, or does VZW not provide upgrade eligibility info to Amazon at all?
To be honest, I'm not sure. Why not just check at VerizonWirless.com?
Hi Hehatesme. Coming to Verizon as a new customer from kajeet with a basic phone. I want to sign 2 year prior to 7/7 for talk/text/unlimited 4g. Good 4g area, Tampa. Probably get a droid charge.
If I root and get pdanet can verizon tell if I tether to work cpu? If I get free motspot via android apps can they tell that I am using that instead of pdanet for my 50-100 web pages, and 5-10 emails per day. Currently on a slower 1.8 meg dsl service. I could cancel that service and save $36/month.
My home internet is the same slower 1.8 meg service. I cant stream hd quality on netflix. If I used charge hotspot at home for only hd streaming, 1.5-2.0 gigs per hour, this would be about 20-30 gigs per month. Will verizon allow that? Will they throttle speed after a certain number of gigs used? Can they tell I am using hotspot through root and apps? Have you heard of people considering using your faster 4g speeds and cancelling their slower work and/or home internet connections?
Thanks in advance. Trying to see what my options are before 7/7. Its nice to have an "expert" to give advice. Thanks, Tim.
Hey Tim! No need to root for PDANet... however, I would highly suggest against using tethering or Hotspot for your primary source of internet if you suspect you'll be using anywhere near that data. That's A LOT!
As far as I know, VZW does not throttle back your speeds, but I believe they would investigate your account further with that much usage. It's insanely difficult to use that much data on the phone alone, red flags would be raised.
I for one am appreciative for all the help you have provided. Now for my problem, I have been with Ver for 8 or 10 years and have never had a problem with them other than having a weak signal at my house. If I complain about that would they maybe give me a phone extender or whatever they are called. Some where I heard or read that att would do that.
I hear you... that's unfortunate. Being completely honest with you, there is zero chance Verizon gives you a free Network Extender. They sell them for $250... in fact, I had the same issue with a customer this past week. I feel for you and wish there were something (anything) I, or a sup, could do. But our hands are tied on that on, bud.
When I got this XOOM, I deactivated my R2D2 D2 and reactivated my LG EnV Touch to save on data. I've suspended my data plan because 3g sucks for a tablet, but I think I might want to get back in on this unlimited data deal. After July 7, you do have a $30 plan for feature phones. Can I get an unlimited 3g plan for my LG now and at some point in the future transfer that unlimited 3g plan to a smart phone in the future since VZW would be getting the same amount of money from me regardless?
The only reason I don't reactivate my Droid2 is that I've gotten spoiled by my phone acting like an actual phone and not a temperamental little diva as the smartphones are prone to do.
I don't think so. That was my first thought when the tiered data was announced, but through the week and after trainings it does not look like that will work. Reason being, the Feature Phone data is a different SKU than the Smartphone Data in the system. When you make a switch from Feature to Smart, the original SKU falls off the account and the new SKU replaces it. Even though 3G and 4G are different, they still use the same SKU in our system, so you would be okay.
I have a question about the new tiered data plans. I was going to buy a new Thunderbolt and lock myself into unlimited 4G data, but I want to add my gf onto the plan later. She doesn't care about smartphones so she won't need a data plan. My question is will adding her on later force me into a tiered plan? The documents weren't very specific on that, if it was for the original contract or just the new line.
KingofGreen is correct. Even if you change from a single plan to family, your line on the acct remains the same. You should be just fine, sir.
Hello HeHatesME, First off thanks a ton, Ive got a question. i have an LG ally, bargain android phone, for everything it was built to do it does it well, Ive recently run into some issues and have gone trough 3 replacements in the past 2 weeks, i help onto my original one as long as possible because Ive had this problem with refurbished phones before. my contract isn't up until the November after next (about a year and a half).
do i have any options to get a different phone? or am i stuck with refurbished ones til i hopefully can land a good one.
Sorry to hear about your troubles with the FRU devices. Verizon informs their reps that those devices go through 100 point inspections before being shipped out, but with sooo many people having issues with them, I find that hard to believe.
Anyhow, you wouldn't have too hard of a time getting a different model of phone after your issues, but it would still be a FRU device. See if you can talk a loyalty rep into giving you a Droid X since it's an older model now. We aren't suppose to give you a different model... if we have to it should be comparible to the one you purchased... however, when someone calls me and I KNOW they aren't just BSing... I usually try to get them the nicest phone I can.
There is a tiny, tiny chance that you would be able to upgrade to another phone now though. Depends on your acct, the rep, the supervisor... and if everyone involved is having a good day.
