Just thought I would go ahead and update on the latest in the seemingly never ending saga that has become my 2.2 update.
I left the phone plugged in, on the android screen still when I went to bed and woke up all excited to see if, laziness damned, it would have finished updating. Much to my dismay..still the same screen with those same powder blue android letters.
Finally ready to call it quits, I took it to a dealer around here who said he would take a look at it. He tried every trick he could think of but to no avail. He said he would be getting his shipment of froyo updates on sd cards the following day, but to not hold out much hope since he couldn't get it to do anything beyond freeze on the huawei screen or the android one. He then charged me 10 dollars, so I flipped his table over and ran before he could collect it.
Ok so he didn't charge me, but that sounded cooler than "We parted ways".
I called customer support and complained about all the ill will they were building with me through the runaround and the poor updates, and demanded they give me compensation. They agreed to a 10 dollar credit towards my bill and I was satisfied.
I decided to then call the store where I originally purchased the phone, and he said he couldn't help either but gave me the number to the dealership support. I called, talked at length with a tech service guy only for him to reveal there was nothing he could do. I asked if he knew of anyone who might be able to, at which time he connected me to their smart phone tech service mega ultra group...2000.
He ran through everything he could think of, then everything he could find on his screen..even went to his supervisor for help. Nothing. Brick brick brick brick brick.
During my lengthy discussion with him, I asked if the number of bricks that seemed to have been built via this update had anything to do with the update being removed so quickly from the website. He told me that "the official statement from metro pcs is that there were simply too many downloads occurring at once and it overloaded the server." He did say though "I'm sure with the number of reports we've had...it didn't help things." I'm guessing that this is an unofficial implication that metro knows the update was bugged and are attempting to fix it while also not admitting to anything on their part.
After every scenario proved useless, he told me to just go to the local corporate store and see them. He told me that they would try to fix it, but by now he doesn't see how they would be able to..but that's ok since I'm under warranty and they will just replace the phone for being a technical issue. I said I understood, and that was that.
Since it's 3 and rush hour is horrible where my corporate store is, I'll wait until tomorrow and go in before work. I'll update the forum on what happens with me in case anyone else runs in to this same problem..even if this doesn't help, at least you know you're not alone.
tl;dr
(1) updated phone to 2.2, it bricked
(2) metro dealership couldn't fix it
(3) metro tech support couldn't fix it
(4) is covered under warranty since it's a technical issue, may get a new phone.
