gadget.guy
Member
here's an email i sent to the director of public relations at verizon. feel free to read it and give some feedback.
Greetings,
My name is Cameron ______, and I have been a loyal costumer at Verizon Wireless for the past two years. Recently, my two-year contract expired, and I have been hoping to upgrade to a 4g smart-phone from my outdated LG Env-Touch. On the twenty-sixth of October it was announced that Google’s newest handset, the Samsung Galaxy Nexus, would be available in the U.S. exclusively on Verizon, “before the end of the year.” Since then, no further information as been release except for a useless sign-up page on Verizon’s website. This lack of communication between the corporate level of Verizon and its many potential costumers serves to personify Verizon as, yet another, faceless, greedy, money-driven corporation.
A quick glance at the responses to Verizon’s Twitter or Facebook page reinforce my argument, and goes to show that I am not alone. There are hundreds of thousands of people eagerly awaiting the release of this phone, and we have the right to be frustrated. Verizon has left us in the dark about its release since announcing its future availability, “by the end of the year,” back in October. This lack of communication has left many resorting to speculation and rumors about the release of the Nexus. Countless rumored release dates have passed, still without any official statements from Verizon. Now, nearing mid december, the Galaxy Nexus has already been released in Europe and most stores have the phone in stock, but are unable to sell them until Verizon officially announces its release.
There are many rumors regarding the reason for the delayed release. One of the most popular involves the clash between Google’s mobile payment system “Google Wallet” and Verizon’s partnership with ISIS. Regardless of the true reasoning behind the delayed release, the situation has even left many Verizon employees in a negative situation. Recently I went to a Verizon store and inquired about the Galaxy Nexus. The manager of the store took me to the storage room to allow me to play with one of the release units of the phone. He was telling me about how he had already had 8 customers and numerous calls come in that day asking to purchase the Galaxy Nexus. Even though he had the phone in stock, he was unable to sell them. This left him in an uncomfortable position having to explain why he was unable to sell the phone, and that he had no idea when the phone would be available for sale.
I understand that there may be valid reasons for why the Samsung Galaxy Nexus has not been released yet. Maybe the phone is not functioning correctly, or an existing partnership with an opposing company has delayed the release. Verizon needs to have a better relationship with its costumers. It would benefit the costumer and the consumer for Verizon to release updates on target release dates for future phones, or statements explaining the current situation. How difficult would it be to send an email to those who have signed up on Verizon’s website for “more information” about the Galaxy Nexus? How difficult would it be to apologize for the delay? How about including the current scheduled release date, and telling us to, “stay tuned for more information?” The issue here is not the long wait since the phone was announced in October, but the “lips-sealed” policy Verizon seems to follow. This policy leaves a distasteful impression of Verizon making one reluctant to shell out three-hundred dollars for a new phone and contract binding you to another two years with a carrier who lacks a healthy relationship with its costumers.
Sincerely,
My name is Cameron ______, and I have been a loyal costumer at Verizon Wireless for the past two years. Recently, my two-year contract expired, and I have been hoping to upgrade to a 4g smart-phone from my outdated LG Env-Touch. On the twenty-sixth of October it was announced that Google’s newest handset, the Samsung Galaxy Nexus, would be available in the U.S. exclusively on Verizon, “before the end of the year.” Since then, no further information as been release except for a useless sign-up page on Verizon’s website. This lack of communication between the corporate level of Verizon and its many potential costumers serves to personify Verizon as, yet another, faceless, greedy, money-driven corporation.
A quick glance at the responses to Verizon’s Twitter or Facebook page reinforce my argument, and goes to show that I am not alone. There are hundreds of thousands of people eagerly awaiting the release of this phone, and we have the right to be frustrated. Verizon has left us in the dark about its release since announcing its future availability, “by the end of the year,” back in October. This lack of communication has left many resorting to speculation and rumors about the release of the Nexus. Countless rumored release dates have passed, still without any official statements from Verizon. Now, nearing mid december, the Galaxy Nexus has already been released in Europe and most stores have the phone in stock, but are unable to sell them until Verizon officially announces its release.
There are many rumors regarding the reason for the delayed release. One of the most popular involves the clash between Google’s mobile payment system “Google Wallet” and Verizon’s partnership with ISIS. Regardless of the true reasoning behind the delayed release, the situation has even left many Verizon employees in a negative situation. Recently I went to a Verizon store and inquired about the Galaxy Nexus. The manager of the store took me to the storage room to allow me to play with one of the release units of the phone. He was telling me about how he had already had 8 customers and numerous calls come in that day asking to purchase the Galaxy Nexus. Even though he had the phone in stock, he was unable to sell them. This left him in an uncomfortable position having to explain why he was unable to sell the phone, and that he had no idea when the phone would be available for sale.
I understand that there may be valid reasons for why the Samsung Galaxy Nexus has not been released yet. Maybe the phone is not functioning correctly, or an existing partnership with an opposing company has delayed the release. Verizon needs to have a better relationship with its costumers. It would benefit the costumer and the consumer for Verizon to release updates on target release dates for future phones, or statements explaining the current situation. How difficult would it be to send an email to those who have signed up on Verizon’s website for “more information” about the Galaxy Nexus? How difficult would it be to apologize for the delay? How about including the current scheduled release date, and telling us to, “stay tuned for more information?” The issue here is not the long wait since the phone was announced in October, but the “lips-sealed” policy Verizon seems to follow. This policy leaves a distasteful impression of Verizon making one reluctant to shell out three-hundred dollars for a new phone and contract binding you to another two years with a carrier who lacks a healthy relationship with its costumers.
Sincerely,
