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htc will have a list of every single imei number for every hero
they'll contact each network asking which of their number are active and provide the update as so
I don't think it will work that way, I am only guessing but i'd reckon the phone already pings HTCs server for updates from time to time.

That makes a lot of sense
Remember there is an option in the settings for "firmware download" which you can configure to automatically download. So a "call" to the HTC server(s) from time-to-time seems logical.

Redskies - this is why I was wondering how the magic would happen. Thought there would be a 'check for update' type of thing but I can't see anything like what you've mentioned in the settings?

I have a feeling that will be the case but you never know.
The last set of updates did seem to take forever to reach 3 network users!
- didn't have a clue about any impending update from htc.

My Nokia E90 died and since I can't be unavailable for too long I had to buy the first thing that was decent enough. Small town, not too many options, and I ended up with Hero. I had plans on buying Android based phone, but I was aiming at the Nexus One or something with 2.2. Bummer 
They were apologizing for the delay and wrote that we will soon get a preparatory update followed by full update toif you check the forums there are loads of roms out there that are near perfect 2.1 with sense. so if the amatures can do it why can't they
johnw
i'm on 3 they are the worst phone company i've ever dealt with, their aftercare service is chronic. don't know wether its me or not but i always end up talkin to some numbnuts from an indian call ctr who seems to be reading a script from an A4 peice of paper and can't deviate from the script
as for 2.1 upgrade when asked they were clueless, if i was you i'd go somewhere else
theres nothing wrong with the hero its a cracking phone but if you want 2.1 get a nexus 'cus it will be a while yet before you see 2.1 on a 3 hero
). Both on 3 Mobile though ..... 