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***Official HTC Incredible Thread***

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WOW! I had one of those completely ridiculous and annoying customer service moments this evening at Verizon Corporate store. As I have said before I had gone into my local Verizon store a couple of times. When the Incredible was finally announced I went back to see if they would put my name on a list. But I wasn't confident in that interaction. I called last week and asked again to have my name put on a list. But again didn't feel confident in the response, "Incredi..WHAT?" So, I went ahead and ordered on line and was one of the fortunate people to receive it today. So, this evening I went over to the Verizon store at the Beverly Connection here in Los Angeles. A manager I have never see before asked if she could help me. I told her I was looking for a case for my phone. She asked for which phone and I told her the Incredible. She told me they wouldn't be for sale until the phone was released. I told her somehow I got my phone early and needed a case. She was instantly rather snotty to me. She was incredulous (not incredible) that I had received it early and then said the accessories they had were for customers who bought their phones on Thursday. As if, I wasn't a real Verizon customer. I was so surprised. I told her that this experience had been very frustrating with people no knowing what was going on. She kept defending the store and herself, "I've been here since we released (some phone...) and I know what's going on...blah blah blah manager speak." I said okay and started to leave and my husband walked out ahead of me and then I turned on my heel and said, "No, it's not okay. You know what, I am the customer here! I just paid a lot of money for a phone. I would have bought here in the store but I have no confidence in this store or its service." She asked what my name was and said I was on the list. I told her I didn't think anyone would call me. She said they call their customers..."usually." It was just frustrating.

After we ate dinner for the heck of it we drove over to the Hollywood store. It was a COMPLETELY different experience. They were like little kids excited to see the phone. They told me they didn't have anything but screen covers in stock. They were so great with me.

Here's the thing. I got denied at both stores for getting a case for my phone. The difference being, I had great customer service at the second store. I have a case on order so not having a case until Thursday isn't a big deal but how I was treated certainly is.
 
ncampbell21 said:
Is the case slippery? I have a silicone case for by BB and when it was new it was really hard to get out of your pants pocket. Now that its older it comes out eaiser and doesn't grab the material in your pocket.
Click to expand...

Didn't see one in person but the Verizon store guy told me over the phone it's like a flexible hard case.:confused: I ended up ordering the red/black case and they're holding it for me (billed to my account) as I live 200 miles away form the nearest corp. store but going down there this Friday.
 
Pseudoty1 said:
FAILS X 2
I tried leather and snow gloves and a DS stylus and the screen does not move. But speed test of my fios WiFi is 8.2 mbps down and 2.4 up
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Thanks for the report.. Guess HTC did not go to the trouble to get the *most* out of the touch screen as possible... I will still be happy though, nothing like having a stylus that you can eat if you get hungry.. :D

Wonder if SlimJim sales will soar when winter hits again..
 
TheSkiShow said:
Anyone? I really need to know this soon.
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Sorry, I do seem to remember a spot to put in a promo code but that's it. You should call in and explain and see if they can put it against your order after the fact. Or if you're going to order any accessories from them you could do that over the phone.
 
TheSkiShow said:
Anyone? I really need to know this soon.
Click to expand...

I believe when you go to checkout (pay) at the very end of the order you will be given the option of payment method..credit card, etc. Unsure if it will let you use 2 cards gift cards. I would go ahead and fill out all the info for the order, then when you get to the last payment page if it doesnt let you do it you can cancel the whole thing.:)
 
APKhaos said:
I have no solid sense of the stock situation, other than they are sellign a LOT more than they planned. We're hearing that new pre-orders are closed on VZW online. That said, BB are a major channel and is unlikely to get shorted.

Anyone who has pre-ordered should be OK, but that's just an opinion. My preorder was hanging in 'being processed' until yesterday, and is now on its way with Fedex. Some orders placed as late as Monday have been shipped.

The Inc could be a monster. I'm sure the folks at Cupertino are watching their market share predictions shrink by the day.
Click to expand...

I think Verizon underestimating the demand for the Incredible is in part because of their own lust to have an iPhone on their network. The failed to realize just how many people desired to have a really good smartphone that wasn't an iPhone.
 
LisaFBG said:
WOW! I had one of those completely ridiculous and annoying customer service moments this evening at Verizon Corporate store. As I have said before I had gone into my local Verizon store a couple of times. When the Incredible was finally announced I went back to see if they would put my name on a list. But I wasn't confident in that interaction. I called last week and asked again to have my name put on a list. But again didn't feel confident in the response, "Incredi..WHAT?" So, I went ahead and ordered on line and was one of the fortunate people to receive it today. So, this evening I went over to the Verizon store at the Beverly Connection here in Los Angeles. A manager I have never see before asked if she could help me. I told her I was looking for a case for my phone. She asked for which phone and I told her the Incredible. She told me they wouldn't be for sale until the phone was released. I told her somehow I got my phone early and needed a case. She was instantly rather snotty to me. She was incredulous (not incredible) that I had received it early and then said the accessories they had were for customers who bought their phones on Thursday. As if, I wasn't a real Verizon customer. I was so surprised. I told her that this experience had been very frustrating with people no knowing what was going on. She kept defending the store and herself, "I've been here since we released (some phone...) and I know what's going on...blah blah blah manager speak." I said okay and started to leave and my husband walked out ahead of me and then I turned on my heel and said, "No, it's not okay. You know what, I am the customer here! I just paid a lot of money for a phone. I would have bought here in the store but I have no confidence in this store or its service." She asked what my name was and said I was on the list. I told her I didn't think anyone would call me. She said they call their customers..."usually." It was just frustrating.

After we ate dinner for the heck of it we drove over to the Hollywood store. It was a COMPLETELY different experience. They were like little kids excited to see the phone. They told me they didn't have anything but screen covers in stock. They were so great with me.

Here's the thing. I got denied at both stores for getting a case for my phone. The difference being, I had great customer service at the second store. I have a case on order so not having a case until Thursday isn't a big deal but how I was treated certainly is.
Click to expand...


Wow! Real bummer. Maybe you can complain about that store and get a free cover!
 
My Source said that his store was getting 30. He told me this about a week ago. I'm so glad that I preordered . . . he said that they didn't expect as many preorders as they received and that was the best way to keep the really dedicated happy so those going to stores will have to wait till they get more . . . sorry folks who assumed their would be plenty to go around.


P.S. Mine is 30 miles away in my local FedEx warehouse scheduled for shipment tomorrow morning. I feel a covert op song coming on. any want to be my back up so I can go gt it tonight.

Skills required:
Quiet under immense pressure cause when we get it we're both going to want to scream
good with a tazer (Come on it is just a phone not worth takin' a mans life over)
able to lift/throw a 180lb man over a barbed wire fence
willing to sacrifice himself to let me get away if we get caught.
FedEx security pass a bonus
Handy with a pair of bolt cutters and or blow torch


Did I leave anything out?
 
Hmm... Well, I ordered the phone apparently.

I put one of the rebate cards in as a debit card (it explains it can be used this way), and the order went through. Am I missing something? It was a $50 card, and the order was $248.
 
LisaFBG said:
WOW! I had one of those completely ridiculous and annoying customer service moments this evening at Verizon Corporate store. As I have said before I had gone into my local Verizon store a couple of times. When the Incredible was finally announced I went back to see if they would put my name on a list. But I wasn't confident in that interaction. I called last week and asked again to have my name put on a list. But again didn't feel confident in the response, "Incredi..WHAT?" So, I went ahead and ordered on line and was one of the fortunate people to receive it today. So, this evening I went over to the Verizon store at the Beverly Connection here in Los Angeles. A manager I have never see before asked if she could help me. I told her I was looking for a case for my phone. She asked for which phone and I told her the Incredible. She told me they wouldn't be for sale until the phone was released. I told her somehow I got my phone early and needed a case. She was instantly rather snotty to me. She was incredulous (not incredible) that I had received it early and then said the accessories they had were for customers who bought their phones on Thursday. As if, I wasn't a real Verizon customer. I was so surprised. I told her that this experience had been very frustrating with people no knowing what was going on. She kept defending the store and herself, "I've been here since we released (some phone...) and I know what's going on...blah blah blah manager speak." I said okay and started to leave and my husband walked out ahead of me and then I turned on my heel and said, "No, it's not okay. You know what, I am the customer here! I just paid a lot of money for a phone. I would have bought here in the store but I have no confidence in this store or its service." She asked what my name was and said I was on the list. I told her I didn't think anyone would call me. She said they call their customers..."usually." It was just frustrating.

After we ate dinner for the heck of it we drove over to the Hollywood store. It was a COMPLETELY different experience. They were like little kids excited to see the phone. They told me they didn't have anything but screen covers in stock. They were so great with me.

Here's the thing. I got denied at both stores for getting a case for my phone. The difference being, I had great customer service at the second store. I have a case on order so not having a case until Thursday isn't a big deal but how I was treated certainly is.
Click to expand...

Find both on yelp and scorn one and praise the other..!
Verizon beverly connection Charlotte
 
JDangles said:
I went to a Verizon store this evening, asked if they had the Incredible. He said no. He then told me that he should have them on the 29th. He looked on his computer to see how many he would be getting (I couldn't get a good look at the screen), he said that with this phone he had no option to order a certain amount, he could only get what Verizon decided to send to his store...the count was three! Corporate is sending a total of three Incredibles to his store for launch. He said they would go immediately on the 29th because many people have been coming in asking for the phone.
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We stopped in our local VZW store yesterday to get a few items for my DI, scheduled to arrive on my doorstep tomorrow. YEAH!!! I asked the salesman if they were planning on opening early on Thursday, and he said they weren't planning on it because he didn't think there would be many people waiting for the Incredible because "most people will still prefer the Motorola Droid because of the physical keyboard". Another misguided/misinformed salesman. Our Verizon is full of wonderful CSRs though, including him, so I don't hold this one mistake against him. ;) He did go in back and open the DI boxes and pull out my items for me and would have let me play with the phone if I wanted to, but I want to wait until I have my very own in my hand to play with. As we were leaving, I told him about this forum and let him know that he might be surprised on Thursday. He wanted to hold one for me and start the paperwork. I didn't have the heart to tell him I pre-ordered one already.

I also stopped at Fry's Electronics and asked the manager if he had any accessories for the Incredible and he grinned and said "No, I WISH!!!" I'd say odds are very high that he has an incredible on its way to him!!!
 
So I went to FedEx tonight to pick up the package since it is there and basically got denied on the basis of "we ain't done sortin' em' packages yet" from this girl working there. So I guess tomorrow will be Christmas instead of today.
 
DbagDbag said:
quick question, how long do you have before you have to activate a new phone?
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30 days and then they stick your bill with the full price of the phone...

Then it will take two cycles to refund it after you do activate...

Happened to me last year. Got a TP for me and an XV6900 for the wife. She hated it out of the box so I never activated it on the secondary line. I activated mine on the primary and thought that was good enough to "seal the deal", but no. Had a $550 charge on my bill the next month for a FREE phone...
 
TheSkiShow said:
Hmm... Well, I ordered the phone apparently.

I put one of the rebate cards in as a debit card (it explains it can be used this way), and the order went through. Am I missing something? It was a $50 card, and the order was $248.
Click to expand...


That doesn't sound right. Was it $248 AFTER the rebate card? Did that include your first months $29.99 monthly access fee?
 
CheezWiz said:
30 days and then they stick your bill with the full price of the phone...

Then it will take two cycles to refund it after you do activate...

Happened to me last year. Got a TP for me and an XV6900 for the wife. She hated it out of the box so I never activated it on the secondary line. I activated mine on the primary and thought that was good enough to "seal the deal", but no. Had a $550 charge on my bill the next month for a FREE phone...
Click to expand...

Wait..I purchased the Inc on my husbands NE2 line. I was going to activate it on his line...then call and switch it over to mine. That's ok, right? If I receive a $500something bill a few months later I will die:eek:
 
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