Dialling shuts down my screen.
- By ocnbrze
- Ask a question
- 13 Replies
was the "software fix" this?I checked with Moto G support, and went with their "Software" fix. It checks your hardware, removes all installed apps, applies any android updates, and then re-installs all the apps. It took a while, but it gave me back almost everything I had as I had installed and arranged it, including nested icons on my home pages. Brilliant, because it eliminated all the stuff about dialling shutting the phone down.
The only apps it didn't re-install was a voip utility for sms from voip.ms . Voip.ms' s new free softphone app is a bug-free version of Groundwire, which I have used for years, which II swapped for VOIP.MS's free softphone. All my dialing problems have gone away, except one: I still need to enable speakerphone to hear and be heard, but the cellphone now stays on.
I am wondering if maybe I have a hardware problem. Any thoughts on how to check out the hardware without dis-assembling the phone?
Fix Software Issues| Rescue and Smart Assistant| Motorola Support US
Diagnose and fix software issues on Motorola phones with Rescue and Smart Assistant RSA tool such as phone not powering up and avoid a time-consuming repair.
en-us.support.motorola.com
and yes it is possible that your phone could have a hardware issue.