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How to prevent phone from accidentally muting notifications?

I actually have Do Not Disturb mode permanently on, to stop mystery background apps from randomly making my phone beep when I'm trying to sleep. But I have an exception set to permit the ringtone when I'm called. So, the problem is not Do Not Disturb mode coming on, since it's always on.

The volume keys on my phone unfortunately do work when the screen is locked.
Maybe it is an otterbox around your device?
I keep on poping out my cell always to plug it in, so it is nice and loose, but it is also tight.

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