drexappeal
Extreme Android User
Get this: (I am livid). My student lost her house in a natural disaster and her job a month earlier. She had no phone and racked up a surprisingly high ‪‎vzw‬ bill of 600.00 dollars due to emergency calls to the insurance company, etc.
Verizon Wireless wouldn't budge much on the bill. And get this: When she upgraded from unlimited, they didn't offer her loyalty max (6gb of data), they forced her onto a 2 gb cap. ‪I rarely use this word? but I AM MEGA PISSED.
Damn...I thought my experiences with Sprint 7 years ago were bad, but that is just plain cruel. Now, I'm sure there are instances where people have tried to lie about their situation to avoid paying their bills, but it would've at least been courteous of Verizon to (at bare minimum) investigate the whole situation. What a slap in the face and a way to kick your customer, while he/she is down.
At least in my situation (not a natural disaster), where a Sprint CS messed up and released my original cell phone number into the general pool and they couldn't recover it (due to someone else picking the number up immediately), Sprint compensated me somewhat fairly, to the point that I stayed with them. I just had upgraded 3 phones on my account and was prepared to return all of them and move over to Verizon, until I got a call from a Sprint corporate executive, that resolved everything. Of course, the name of my work helped because the last thing they would have wanted was for me to report the circumstances to my management and their running it up the chain (which, in my position, likely would've happened fast). Again, my circumstances are so minor in comparison.
Hope they do the right thing and she gets corporate to respond. That would be my suggestion (write an email or even more strongly, a written letter to corporate).