FWIW. Chat transcript with sales associate, began after 1000, ended just a moment ago.
Please hold for a Verizon Wireless sales representative to assist you with your order. Thank you for your patience.
You are now chatting with 'Katy'
Katy: Hello. Thank you for visiting our chat service. May I help you with your order today?
Me: I was hoping to get some clarification on my account and upgrading my cell phone.
Katy: I would be happy to assist you with upgrading your phone!
Me: I see the account 614XXXXXXX is elgibile for an upgrade. I would like to upgrade the phone for the line 614ZZZZZZZ using this upgrade.
Katy: Okay great!
Me: I have done this in the past and there has never been an issue, but with one line being an LTE with a SIM versus the iPhone, I wanted to make sure all was well.
Katy: I would be happy to walk you through the upgrade process.
Me: Before we get going though I wanted to make sure the Galaxy Nexus was indeed available for sale today.
Katy: Would you mind holding for a moment while I check that information?
Me: Not that the internet, or even ads are always correct, but I have seen ads/fliers in pop-up ads that indicate it's for sale today.
Me: Sure, great.
Katy: Thank You.
Katy: As of now it is not available.
Me: Oh ok. Well I appreciate it. Any idea when it will be available?
Katy: Thank you for your inquiry. We are still on track to announce the availability of the Galaxy Nexus by Samsung this year. We encourage you to sign up at
www.verizonwireless.com/galaxynexus so you will be alerted when the phone becomes available."
Katy:
Me: Ok great. I will get back with a sales associate when the Nexus becomes available. Thanks.
Katy: You are very welcome!
Katy: Thank you for visiting Verizon Wireless; it