Asterdroid
Android Expert
So yeah this is definitely whiny, but I needed to vent, so I vented to the VP of Customer Service at Verizon Wireless. My e-mail to them:
Edit: For the record, I realize this won't accomplish anything. Venting in an email is a hell of a lot cheaper than paying a shrink, though.
Mr. Bianchini,
Let me first apologize if this e-mail sounds harsh, as I'm assuming you do not determine release time frame of phones or which phones are going to be carried by Verizon.
I'm a big Android fan. I have been for some time. I've also been a customer of yours for a VERY long time, originally as a line on my family's plan, and now as the primary line of my own family plan. I've been upgrade eligible since April and want to give Verizon my money for a new device, but there is nothing of interest to buy. I'm seriously considering leaving Verizon for another carrier. Despite Verizon's excellent network, your selection of Android phones is second rate. All 3 other major carriers consistently (read: always) have a better product selection.
The straw that broke the camel's back, though, has been the handling of the Galaxy Nexus release. I finally had something to be excited about. A Google supported Android phone on Verizon, without all of the useless apps Verizon loads onto all of their Android smart phones.
I was also excited because my poor girlfriend, who is on my family plan, was going to get my Droid Incredible when I upgraded my phone. She currently has a Droid Eris which is the worst smart phone I've ever used. And that was before it started dying. Now it's on its last leg, and essentially unusable. At least my Incredible, though it was already old technology when released, is a usable device.
So back to why I say I "was" excited.
I suffered through the Nexus One disappointment. I suffered through the announcement that Verizon would NOT be carrying the Nexus S and then suffered the same with the Galaxy SII. And now I finally get my reward for being a patient, loyal customer. Right? Wrong. There are rumors circling that this device, for which I've been patiently waiting until recently, is going to be delayed until next year. I can guarantee you 1 thing if this happens. I will be taking my family plan elsewhere, to a network that is not only less expensive, but actually cares about giving their customers access to state of the art devices.
I'll leave you with this. There are many others who feel the same way I do. Thank you for your time.
Edit: For the record, I realize this won't accomplish anything. Venting in an email is a hell of a lot cheaper than paying a shrink, though.